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Find a Location

West County Honda has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforWest County Honda

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    15532 Manchester Rd, Ellisville, MO 63011-3002
    BBB File Opened:
    5/4/2012
    Years in Business:
    13
    Business Started:
    4/1/2011
    Business Started Locally:
    4/1/2011
    Business Incorporated:
    2/23/2011
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Triad Automotive Group LLC
    • Vincel Stephen Honda
    • American Honda
    Hours of Operation

    Primary

    M:
    9:00 AM - 9:00 PM
    T:
    9:00 AM - 6:00 PM
    W:
    9:00 AM - 9:00 PM
    Th:
    9:00 AM - 6:00 PM
    F:
    9:00 AM - 9:00 PM
    Sa:
    9:00 AM - 6:00 PM
    Su:
    Closed
    Business Management
    • Mr. Joe Trujillo, President
    Contact Information

    Principal

    • Mr. Joe Trujillo, President

    Customer Contact

    • Mr. Joe Trujillo, President
    Additional Contact Information

    Fax Numbers

    • (636) 527-3485
      Primary Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/05/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    My son, 19, with my help, purchases a 2013 Kia ****** from West County Honda with the help of ********************* on June 29, 2024. During the test drive, there were no issues, noises, warning lights or the like. It drove fine and we were confident that there were no problems. After making the purchase, we left the lot at 5:00 pm on June 29,2024 On July 3, 2024, my son took his car on a road trip to ***********. At 12:50 pm, 6-1/2 hours into his trip, all the dash lights began flashing and his car died on the highway. He was able to get off the highway safely. After having it towed to the nearest town, he had a mobile mechanic take a look at it. The motor was a total loss and blown. I have repeatedly called the dealership to request reparations or refund and have only been directed to the voicemail of the sales manager, *************************. The car is currently in another state, needs to be back in ******** and taken care of in whatever fashion it needs. To ship it would be about $400. I feel like this is something they should take responsibility for. Especially since they are blatantly ignoring calls. At the very least, I want a full refund (plus the interest on the loan) for a car that was only usable for 4 days.
    Read More

    Customer Reviews

    8 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    eric r

    1 star

    09/17/2023

    First the company is not BBB accredited and their website says they have an A plus BBB rating!Buyers beware, the worst dealer ever. My daughter bought the car and the 3 year ***** mile gold extended warranty. The dealership only offered a 30 day warranty. 500 miles later the starter went out, we were told the starter was not covered, so I replaced it. 2 days later the dealer said it was covered but would not reimburse me for anything ( i have them telling me that in texts.) Then within 50 miles the check engine light came on, they said get it here and they would get to it when they get time. (also in text). When asked in text when i could get it in i got no response. At this point our daughter had the car less then 3 weeks.Then they said take it anywhere, so we did. The timing chain came apart and destroyed the motor, the dealer offered us $125. THIS ALL HAPPENED WITHIN THE FIRST 30 DAYS WHICH THEY WARRANTY!!!! The motor is trashed! Yet they were willing to do absolutely nothing except say use your insurance and have it towed. My deductible for each occurrence is $250. The motor is trashed and the *************** said it needs a new long block motor and the dealer still said "we will give you $125" and told me to get the car there. I explained to them the motor is torn apart and I was not gonna pay 2 places to look at the car especially when they ( the dealer) could not guarantee to fix the vehicle for what the warranty company wants to pay. The car is still in the shop. Also we left multiple messages for the salesman and manager with no response. The manager, ******* did finally reach out to us but it was only after we left multiple messages. Oh *** and the general manager was supposed to reach out to me 9/15/23, still waiting to hear from him. PLEASE NO ONE EVER BUY A CAR FROM THIS DEALER. IF YOU DO GOOD LUCK

    Local BBB

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