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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I purchased 7.62 ammo from them 2 months ago. They sent an email saying its delivered. It wasnt shipped. All information was entered correctly on my end. I have reached out multiple times with no response. Id like ******************** to help me get a refund I do not wish to conduct anymore business with this company.
Business response
05/28/2024
****************** placed his order on 4/7/2024 and we shipped his order on 4/8/2024. The customer reached out to us 4/26/2024 advising that he had not received his order from the carrier at that time. After reviewing with the carrier, they deemed the package to be "lost". We explained that to ************** on 4/29/24 and resent his order with a new package and tracking number. We have not heard from ************** since, so we assumed that there were no further issues.
Best Regards,***********************
Director - Strategic SolutionsWild Horse Ammo LLC************Customer response
06/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
I received the package by surprise yesterday 6/1/2024. I attached proof I was never reached out to. Thank you for resolving my issue.
Sincerely,
**************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
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