ComplaintsforJim Butler Chevrolet

• Initial Complaint

  08/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a brand new 2024 ***** Silverado in the beginning of June since I it has been in the shop three times and has to go back in the shop on September 16 to get looked at again Also, when I bought the vehicle one of the porters there damaged the vehicle in the dealership refused to take responsibility about it and fix it

  

  Business response

  09/04/2024

  To whom it may concern,

  ****************** purchased his vehicle back in June from us and then brought it back the following day to have it detailed. Later that day he reached out to his salesperson and sent them the pictures that I have attached. This damage is something that is very noticeable and was not brought to our attention at the time of delivery or the next day after it was cleaned up. We are not saying that ****************** did the damage himself, but somebody else could have done it when it was parked somewhere. Also, we are aware that they are bringing it to our service department on September 16th and their truck is still under factory warranty by *************** ****************** will not be responsible for any charges that are under warranty with his truck. 

  Respectfully,

  *****************

• Initial Complaint

  08/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Attached with this complaint are all the receipts from *** Butler that show multiple misdiagnosis as well as the cost of parts and labor that did not fix the original problem. Also attached are the receipts from ****** which show that the truck had the same issues that it did while at *** Butler. However, ***** was able to diagnose, replicate the concern and actually fix the electrical problem, the same electrical problem that I paid *** Butler to fix. After all of the misdiagnosis, as well as the parts and labor, *** Butler refused to do anymore work on the truck and left it underivable. It took me some time to save enough money to have the truck seen by another shop and that when I finally took it to *****. Which cost me an additional $2,000 on top of the over $8,000 spent with *** Butler. I simply want all of my money back spent with *** Butler for the parts and labor that did not fix the problem.

  

  Business response

  08/26/2024

  To Whom It May Concern:
              My name is *********************, and I am the Service Manager at Jim Butler Chevrolet. I received complaint concerning *********************** 2010 **C ****** K15 (VIN: *****************). I have reviewed the service history and have a few points I would like to address.
  

  On 3/16/22, ********* came into the Jim Butler Chevrolet (JBC) and authorized the diagnosis of Service 4WD light being on. ********* stated another shop had replaced the body control module, fuel pump, and fuse block located under the hood. The Technician diagnosis found 27 codes set in multiple modules indicating either ground or power issues. The Technician found G102 ground having corrosion on terminal traveling internal to wire. Twelve inches (approximately) of ground wire was replaced with a new terminal and all diagnostic codes passed. The vehicle was road tested and returned at ******* miles. Service was completed on 3/24/22 and the customer was charged $422.83 for repair.
  

  On 3/25/22, the vehicle returned to JBC for service at ******* miles with Service 4WD light, check engine light, stabilitrac lights, and traction control lights. The technician contacted ****************************** (TAC) and opened Case # 9-7515062421. The ******** Service Engineer (***) and TAC agent advised checking of high voltage in each battery pack cell. The Technician found 0.5 V difference at static charge. ** TAC/*** recommended replacement of battery and re-checking the system to address any issues that may be present hidden by incorrect balance of high voltage battery pack. ********* declined repairs, and the vehicle was returned to him at ******* miles (about ********** km).
  

  On 4/8/22, ********* returned to JBC to have the high voltage battery replaced. The vehicle was driven 62 miles and rechecked. There was no diagnostic trouble codes set. ********* paid $6,808.44 vehicle left with ******* miles.
  

  On 4/26/22, **************** returned to JBC with ******* miles on the vehicle, to have a check engine light (***) addressed. The Technician found *** was not on at the time of inspection and all codes set as history. The Technician contacted ** TAC and reopened Case # 9-7515062421. The Technician inspected the engine harness for any signs of contact (none was found). The TAC agent advised that the **** need to be a set current for diagnosis. The vehicle was driven 137 miles with no trouble codes setting. Vehicle returned to customer with ******* miles at no charge to the customer.
  

  On 5/5/22, **************** returned to *** with ******* miles on the vehicle. *************** stated that the Service 4WD light comes on/off and vehicle dies at times. The Technician found multiple Loss of Communication trouble codes set in history. The ** *** came to the dealership to assist in diagnosis. The Technician and *** road tested the vehicle while using a ** Data Bus Tool and found that the *********** Gateway Control Module signal drops and re-awakens, without setting any trouble codes. A terminal tension and ground circuit was checked and found to be within ** specifications. The *** advised that concerns needed to be present for proper diagnosis. Vehicle returned to customer with ******* miles (driven 40 miles) at no charge to the customer.
  

  On,7/15/22, the CARFAX report shows vehicle was in for service at Post Motorworks in **************, ** for a State Safety and Emissions Inspection at ******* miles and passed all inspections. This indicates that since the vehicle left Jim Butler Chevrolet, no trouble codes had come on in ***** miles of driving. If they had, the vehicle would not have passed inspections.
  
  
  On 10/27/22, **************** returned to JBC with the vehicle at ******* miles. *************** stated that the *** and Service 4WD lights were intermittently coming on and that the vehicle dies. The Technician diagnosis found left instrument panel fuse block as starting point, due to DTC P0573 Brake Switch Circuit?1 High Voltage. The vehicle was driven 7 miles, during which no **** were set off. The vehicle was returned to the customer at a cost of $432.79.
  

  On 11/28/22, **************** returned to JBC with the vehicle at ******* miles, with a *** and Service 4WD light on again, showing the Communication **** set off. The Technician diagnosis found the engine harness rubbed through on the intake manifold. The Technician repaired the engine harness and road tested 3 miles, during which no **** were set off. The customer was not charged for this repair.
  

  The CARFAX report shows the vehicle in service dates as follows:
  Post Motorworks on 3/31/23 for an oil change and TMPS check (mileage not disclosed).
  ********* Mazda/Chevrolet at ******* miles on 7/12/23 for engine service.
  ***** Tire and Auto at ******* miles on 7/22/23 for undisclosed non-maintenance service.
  ***** Tire and Auto at ******* miles on 8/12/23 for undisclosed non-maintenance service.
  ***** Tire and Auto at ******* miles on 9/29/23 for an oil change.
  Valvoline *********** Change at ******* miles on 11/12/23 for an oil change.
  

  We cannot speak to what was done at the other locations, the accuracy of the work performed, or the validity of the procedures followed.
  The CARFAX report indicates the vehicle was involved in a collision on 10/14/22 and 12/11/23, and on 7/26/24 the vehicle was reported as a total loss.
  I have since been informed that **************** did not disclose to us vital information to our service team regarding the engine being replaced and the engine harness being altered beyond factory routing.
  I am a former ** Certified Technician, and I believe my team performed all necessary diagnosis and repair recommendations according to ** service procedures, with the aid from their TAC and ***.
  
  
  
  ***************************
  Service Manager
  Jim Butler Chevrolet
  ************************
  *********************
  ************
  ******************************************** 

  
  

• Initial Complaint

  05/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchase date of vehicle is 2/20/2024 This vehicle is a Chevrolet ******* VIN#***************** My name is **** *****. Mileage at the ***e of purchase was 114,896.00 After purchase the vehicle was not driven until approximately the beginning of April HISTORY: - After purchase of vehicle that passed so-called safety inspection discovered two rear tires are showing threads and had to be replaced, which was done by us - Battery on vehicle also failed and had to be replaced, which was done by us - Sunroof also had a leak and that was also done by us ALL ABOVE I CAN PROVIDE RECEIPTS ECXEPT SUN ROOF -Motor fails on or about April 14, 2024. Contacted Jim Butler Chevrolet, and they picked up vehicle and towed to shop at the end of the day of pick up, I was informed by *** the general manager at Butler Chevrolet in Fenton that this would be covered. Approximately one week after vehicle was towed into shop I was informed the motor is shot. Honor about May 2, 2024 I received a call from Butler Chevrolet in Fenton that I have two options 1) “ We have a motor on the shelf here in the building it’ll cost you $2600 and Part of the towing fee ($50 I think) And we will cover only five days of rental plus some other fee. I don’t remember. ($30 comes to mind) 2) We can order a remanufacture motor that will take 6 to 8 business days to arrive then up to 72 hours to replace we will cover five days of rental, but you will A deductible of $500 plus the rental after the five days and part of the towing fee ($50) Plus some other fee I don’t remember. ($30 comes to mind) Jim Butler did offer a few more days of covering the rental I think it was five so a total 10 days

  

  Business response

  05/20/2024

  We have communicated with the customer **** and his daughter ***** who is also an owner of the ******* that they will NOT be charged for any rental expenses. We have communicated this by phone and we have it in our X ***e system (customer text system) so they are aware of it. There is not a $500 deductible there is a $100 deductible that they are responsible for that comes a long with the service contract that they signed up for. 

   

  Since we are not charging them for the rental the customer should be completely satisfied. 

   

  Respectfully,

  *** *****

  Customer response

  05/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  05/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  i guess this technically involves two different *** butler dealerships, but i bought a used 2008 silverado from *** butler alfa ***** on ***************** last summer and i bought an extended service contract with it and was told i had to use this dealer to use this service contract. around November the vehicle developed a steering problem and suddenly would not go into gear with a check engine light on so i called to set up a service appointment. once i explained the problem over the phone i was then told i would have to take the truck to jim butler chevrolet in ******. had i known it would require being worked on in ****** i wouldnt have bought the contract since i dont live anywhere near ******, im in ***************. so they told me i had to call and set it up with ****** so i did. when i dropped the truck off it sat for almost 2 weeks without anyone touching it and then and after repeat calls asking if it was ready i was told it needed parts they didnt have and there would be a 250$ charge on the warranty for not taking it to the same dealer. they did end up waiving the fee after i complained about it. a few months later in february the ****** location called back and said they had the steering parts so i set a date and dropped it off. after waiting another few days being left in the dark they called and said it was done so i went to pick it up and barely made it out of the parking lot before noticing the steering wheel still had just as much if not more play side to side in it than it did before making you have to turn the wheel a good amount before the tires begin to actually turn. i emediately called the service manager **** who assured me he would have them come get the truck from my house since the problem was getting worse and thats the last i have heard from *** butler ******. *** tried calling and setting up other apointments with this truck and they wont talk to me. so now i have a truck that apparently only *** butler can fix but they wont call me back?

  

  Business response

  05/24/2024

  I have reached out to customer and left voicemail. I want to take care of this concern and apologize for any inconvenience this has caused. I have checked our phone logs and see no in coming calls to our department. please reach me at ************ at your earliest convenience so we can rectify the concern you are having. 

• Initial Complaint

  04/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My husband and I have purchased several new Equinoxs over the past twenty years from Jim Butler Chevrolet, located in *************. Each of those situations consisted of the following: meet w/a salesperson; test drive the vehicle; sit down w/salesperson and share what we are willing to put down; what we are trading in, if applicable; monthly payment we do not want to exceed and finance rate and number of months we want to finance. The salesperson writes this information down and proceeds to the Finance individuals office. We are then called into their office to put the deal together both verbally and on paper. However, this did not occur on our last purchase on February 5, 2024. I was unable to accompany my husband. My husband met w/****, Salesperson, explained he was interested in trading in our 2021 and purchasing a new 2024, with the following stipulations:Put a $1,000.00 down Stay within the $500.00 a month car payment @ 72 months financing Wanted same coverages: extended warranty and GAP insurance **** wrote this all down and upon completion of our conversation, he took his notes into finance. The finance woman came out and announced she was able to get my payment to stay around $500.00 a month w/a loan @ 9%, and my husband was called into the finance office. Usually this is where an enormous amount of time is spent to actualize a meeting of the minds. Once this occurs the Finance individual proceeds to go over each transaction and explains it and then explains each forms as she puts it down for you to sign. THIS DID NOT HAPPEN! Despite the fact that he only wanted to put down $1000.00 she stated he would need to put $1,300.00 down. He agreed, as he knew he would get a refund from his extended warranty and GAP insurance from his 2021 vehicle trade in. He proceeded to sign the forms and she had him out in approximately 15 minutes. Lo and behold, when he arrived home and began going over the documents he found that he had been put in a 84 month finance loan @ 9.5 per cent, despite the fact that she originally stated 9%. He immediately called **** and left a message that there was a significant problem and requested he call him to resolve it. Several days later **** called and stated that the problem was w/Finance and he would forward his concerns. ******* shared that if she had explained to him that he needed to be put in a 84 month loan he would never had agreed to this. Then we received two letters dated, February 9, 2024, stating that he would not be getting refunds from the extended warranty and GAP insurance as *** Butler cancelled him as the Refund Payee, thus a monetary combined loss of: $613.95. Approximately a week ago, we finally received a call from the Finance individual at which time she stated that they had to keep the refunds in order to close the deal. As far as his other concerns she stated that she wrote them down.My husband is 65 years of age, a cancer survivor. He gave the salesperson, **** all the variables that would make it possible to sell a car that day. He saw him write it down. He put his good faith in the fact that all our other deals were thorough and executed in line w/our terms. **** then took those notes into finance. The finance individual appeared and stated that she was finally able to get the payment around the $500.00 ***** She then just kept putting papers in front of him to sign. There was NEVER a meeting of the minds as to the terms of the ENTIRE DEAL. This was very frustrating and disheartening to my husband as he feels his good faith was violated in order to execute a sale. He is now in a 84 month loan that he did not want as well as, out refunds totally $613.95 that he had factored into his down payment.We respectively request your intervention to try and rectify the misrepresentation and lack of proper explanation thereof.

  

  Business response

  05/06/2024

  We have addressed the complaint with the customer and have addressed all the issues. The customer is satisfied and happy with our resolution. 

  -*****************

• Initial Complaint

  03/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my 2017 Buick Encore to *** Butler dealership in ******, ** on 1/23/24 for repairing the infotainment center. The screen was completely black and nothing was working, and the battery was dead.I agreed to pay $190 diagnostic fee. They said it was the control and the sensor, so they replaced them and the battery, and the battery sensor. They had the car for 9 days. On March 8, 2024 the radio and infotainment center was working fine when I shut the car off, and when I started the car 30 mins. later, the screen was black again with no radio, etc. I called and left a message that I needed to bring it in again as the problem was not fixed right the first time.I brought the car back on Monday, 3/11/24, and they said they would get back with me within 48 hours. I waited the 48 hours and never heard back from anyone, so I called and spoke to the supervisor, **** and he said it was a new problem. I said the report you gave me said that everything checked out according to your check points.They supposedly fixed the car and gave me the keys four days later on Thursday, and said I didn't have to wait for the paperwork, that they will just send it to me, as though they were trying to get rid of me quickly before it went out again. I went out and started the car and AGAIN, no screen. I took it back in and said the screen is still black as though no one has ever looked at it, the second time for correction or repair. They took it back in and said they would call me on Friday. They called me Friday and said they couldn't get to it and if I wanted to have the car for the weekend, I could come and pick it up. They called me on Sunday and said it will cost an additional $549, for the connector and the radio . I said to just give me a price for the connector, bc I believe the radio was fine, and they were supposed to call me on Monday, but I never heard back from them. I called and left several messages and still have not heard back from them to complete the job.

  

  Business response

  04/09/2024

  I reviewed this service visit with *************************** and have attached some documentation to support what occurred. The customer's initial visit on 1/23/24 had almost a full page of diagnostic trouble codes, some were current, and some were history. Typically, when you have a bad battery, this will cause several low voltage codes until the battery is replaced. We did replace the battery and battery sensor along with the radio screen due to the radio screen power and ground tested good at the screen. Diagnostic flow charts were followed by the technician to arrive at replacing the screen. This has been an intermittent issue with the radio screen and all diagnostic trouble codes have been followed through diagnostic flow charts. The screen was working following the technicians repairs, however the customer returned on 3/11/24 with the screen going black. Upon further diagnostics the technician found there to be an issue with the radio module and connector behind the instrument cluster as when the cluster was removed to gain access for more testing and the connector was wiggled the screen came back on. The terminals at the radio module and connector were found to have poor terminal tension. We reached out to GM for repair assistance and the cost of replacing the connector and radio module was $1478.34 with the customer being responsible for $534.84.  The customer is not happy with this outcome and wanted it all covered due to previous repair. We believe the terminal tension issue shorted the radio screen that was replaced at the same time as the battery and the connector and radio module were the root cause of the intermittent issue. We would be happy to perform the additional repairs needed with cost assistance from *************** I would also be happy to utilize another ********************* tool of MY GM Rewards and request reward points to further assist the customer.

  Customer response

  04/10/2024

  Complaint: 21460828
  
  I am rejecting this response because: ***** called me on Sunday afternoon, March 17, 2024 and told me that he would be willing to repair the remainder of the work as he indicated on his response, sharing the cost with GM and I asked if he could find out if it's just the connector, and if that solves the problem, then we both (GM and me) will save a little more money.  He said he would find out and let me know tomorrow, Monday morning, March 18, 2024. I waited to hear back from him and finally called twice and left messages for him and for the office manager, but neither one has ever called me back with an answer, to this day.
  
  
  Sincerely,
  
  *************************

• Initial Complaint

  03/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a used 2021 ***** Silverado from them. Less than a year later, the car needed repair. They fixed it. The repairs didn&#**;t last, it needed repair again with the same problem and the front end needs repair. I spilled something accidentally in the car and they are charging me $1000 to clean it up. I would like for them to repair my car.

  

  Business response

  03/21/2024

  This customer's vehicle was not back due to previous repairs but had damage to the front that was verified by our manager inspecting on the rack. He has an Ally extended warranty and wanted them to cover the repairs from an accident not from mechanical failures. His service advisor told him he would need to contact his auto insurance because it was not defective, but damage to the vehicle. He declined the repairs.

   

  The $1071.51 were charges applied from the rental he was in March of 23 as he spilled pine sol on the carpet and it had to be replaced because they could not get the smell out. Apparently, he gave us a credit card that was declined so he was charged on his latest visit February 24. 
  

  please let me know if you need any additional information. 

  
  

  Customer response

  04/08/2024

  The damages are not from an accident, there was no accident. The damages are from mechanical issues. 

• Initial Complaint

  02/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car to them with a 420 code , they sold me parts that had nothing to do with the warranty code .. now the check engine light is on again .. I asked GM engineer to come out to dignified vehicle .. *** butler told them not to come out vehicle was fixed .. now code is back on within 5 days of picking up car and paying $1,500.00. They refuse to fix 420 code under warranty by manufacturer well Im a widow and black go figure

  

  Business response

  02/28/2024

  ***************** is a regular customer that bought her 2016 vehicle from us new. We are unaware of any such issue with her vehicle, in fact her last repair was due to faulty gas and we did not charge her.  We have no record of another visit other than her visit for the Catalytic converter.  If there is something we are missing, please let us know.  We believe we are the most diverse and inclusive dealerships in the *** area and we sad to read that ****************** used race as a reason she was not getting what she wanted. We do not believe that this comment is appropriate. Please have ****************** contact me directly for any additional concerns. 

• Initial Complaint

  09/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Our 2021 GMC Acadia was dropped off w/Jim Butler on 6-28-23. We initially did not get a rental from Jim Butler because we were told by *****, a service advisor, that they could not be sure GMC would cover it until the service department had a chance to look at the vehicle. We drove a ****** **** loaner for approximately 2 weeks until we were advised by ***** that the issue was warrantable & GMC had agreed to cover the costs of a rental through them, & therefore the rental would be at no cost to us. We returned ****** ***** loaner & got one from Jim Butler. A month & $2,000 worth of parts later that didn’t need to be replaced (The parts were removed prior to leaving Jim Butler & the old parts put back in. The vehicle runs fine with the original parts & passed all diagnostics at a more reputable dealer.), they find an aftermarket accessory in plain sight that was causing the issues. They then sought to get ****** **** or us to pay for their mistakes. We said NO. But they charged our card for the rental because it had to be on file for incidentals (i.e. gas, minor damage, etc.). In the end, Jim Butler sent an unauthorized charge to our card for $1020. I have uploaded detailed & dated notes from every call, text, & email that will fully outline the situation. I do also have some audio recordings of phone calls as well. The 2nd doc. that was uploaded is a fraudulent & falsified written statement from a ***** ****** (Service Director) that was sent to our credit card company. ***** was never directly involved w/any of the conversations between us & ***** (Service Advisor) or the rental agent. Never were we informed that there was even the remote possibility that we would be responsible for any rental fees. Nor did we advise Jim Butler that ****** **** agreed to pay for any rental fees. No daily charge amount was written on the agreement when it was signed. Only after the cause of the issue was determined 20 days after the fact were these details written in.

  

  Business response

  10/13/2023

  Mr and Ms ****** bought a used GMC Acadia from ****** ****.  Mr and Ms ****** brought the vehicle to Jim Butler Chevrolet because ****** **** did not have the expertise to repair the vehicle.  After numerous attempts, it was clear that we did not either.  After consulting with a GM specialist, it was found that a loose wire from a previous dash cam was left live by ****** **** creating numerous short outs including the inability to turn off the vehicle.  Our team, Jim Butler put numerous hours and attempts trying to solve the issue without knowing the history of the vehicle and its usage of a third party device.  Normally, GM would cover repair work, including the rental vehicle, for issues associated with their vehicle.  However, since this was a non-GM dash cam de-installation that was the ultimate cause GM has refused to pay for the rental and all of the repairs.  

  It was not a Jim Butler decision and we did not, even though possible, charge Mr and Ms ****** for any of the numerous hours burned by our technicians and operational team, only the rental vehicle.  Again, this is not a Jim Butler problem, we did not sell the vehicle to the ******'s nor do we have the responsibility to repair their vehicle and provide a rental car for free.  All documents are attached, signed by the consumer outlining all the details.  Mr. ****** stopped the charged on his credit card, we appealed and received our payment for the rental vehicle.  

  1.  We did not sell the vehicle and are not responsible for the faulty reconditioning (missing the loose wire)

  2.  Decision to charge was not Jim Butler's decision, it was **** refusal to pay for time and rental once it was determined the issue was not GM related but related to the loose wire shortages. 

   

  Mr. ****** has repeatedly posted on numerous forums his displeasure over **** decision and ****** ***** lack of providing a vehicle without the loose wire as Jim Butler's fault and issue. I believe many of his remarks are untrue and defamatory.  In most cases, the sites he has used have agreed with us and have taken down the fraudulent and defamatory reviews.  I requested to meet personally with Mr. ****** and his response is included in the attachment.  This is not a solvable solution by Jim Butler, it must be solved between ****** **** and Mr and Ms ******. 

  We have no resolution offer, nor will be ever provide one.  I have forwarded all the same information to our legal team and they will evaluating our next step. We would appreciate if the harassment stopped.  We have a great team, these unnecessary beat downs are so damaging to our morale and our business. 

   

  Customer response

  10/17/2023

  Complaint: ********
  
  I am rejecting this response because:
  
  Nothing I have stated or ever will state in regard to this issue/experience is false.  I do accept that this is an issue that is not going to be resolved by Jim Butler. The experience we have had has been far less than ideal, & it appears that this is where it will end. I plan to move on from this, & I wish not to hear back from Jim Butler. I am also a bit unsettled that my wife & I now have our full unredacted driver's licenses & credit card uploaded to the internet from Jim Butler. I would appreciate if this could be removed. I wish you better business going forward.
  
  
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  09/13/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am a travel CMA. i bought a car from the Crestwood location. The financing was from ****** **********. This occured May 11, 2023. A few days later, I headed to Peoria, in my new car. The car stopped about 1.5 hours. The fastest it would go is 35-40 miles an hour. I turned around and went back to St. Louis. It drives fine in the city. They said there was nothing they could do because there was no check engine light on. I tried again two weeks later, it happened again on the way to Peoria. I had to let it sit for about 3 hours. I took it back to the dealership. They test drove it for 45 minutes and they said there was nothing they could do unless a check engine light came on. This happened three times. I contacted the financing company and they said the only thing they could suggest was to take the car back to the dealer and get something else. The dealership says they don't have anything else they can put me in. It is a 2012 Nissan Rogue. It is under warranty. I didn't learn about the warranty until yesterday. I called the warranty company, and they told me I could take it anyplace but pep boys. I took it to Midas and they said it drove fine. Midas found the problem, it is the mandible assembly converter, $1800. Service plan denied.

  

  Business response

  10/26/2023

  We have reached out to Ms. ******* ****** many times to have her vehicle brought into our service department in Crestwood for this repair.  We will fix her vehicle for her and have committed that to her via voice mails.  We have not heard back from her.  If she has already had the vehicle's Mandible Assembly Converter fixed, she can bring the receipt into **** ****** at the Crestwood location and she will be reimbursed.  Offer is only open through November of 2023. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩