Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle in October of 2023. Since buying the vehicle I have put only ***** miles on it. However I have had to do over 9000 dollars of repair to it. They repeatedly have had my vehicle in their shop 5 or more times with separate issues after them stating the have a rigorous inspection to all used vehicles on their lot. They constantly say the can buy my vehicle back at an under valued price of ***** less then paid for. Currently they are stating a repair that needs done should take 27 hours although every shop and warranty company states it is a 22 hours although repair. And they are wanting me to come out of pocket for the remaining after even selling me a car that requires constant service.

  

  Business Response

  Date: 03/26/2025

  To whom it may concern, 

  Mr. ***** ******** purchased a 2015 Chevrolet Silverado from us on 10/05/2023 with ******* miles. At the time of purchase, the customer signed a disclosure (attached) acknowledging the following:

  "In order to respond to our customers' needs, *** ******************** ********** has decided to offer the opportunity to purchase cars that do not meet our *** Butler Certified used car requirements (because of, example, model year, mileage and/or condition). This offer is only available for a limited time prior to the car being sold at auction. Because this vehicle does not meet our *** Butler Certified used car requirements, this car may need repairs. Its full condition is unknown. All repairs and the cost of the repairs are the responsibility of the customer. This vehicle has been Safety and Emission Inspected by *** Butler and passed inspection. HOWEVER, *** BUTLER DOES NOT IN ANY WAY WARRANT THE MERCHANTABILITY OF THE VEHICLE OR IT'S FITNESS FOR ANY PARTICULAR USE. THIS VEHICLE HAS ONLY 1 MONTH OR ***** MILE POWERTRAIN WARRANTY. THIS IS A BUDGET BUY (BBB).  You must review details of that plan and THERE ARE NO OTHER WARRANTIES EXPRESSED OR IMPLIED. [Customer Initials] I UNDERSTAND THERE IS A $250.00 DEDUCTIBLE PER OCCURANCE AND *** BUTLER ********** WILL NOT PROVIDE ALTERNATIVE TRANSPORTATION PER OCCURANCE."

  In addition to this disclosure, we have attached the customer's repair order history with ********************. These records detail the repairs that were completed at the dealership, what was paid, who paid, and the mileage at the time of the repairs. The customer did get services done at our dealership over the last ****** miles on six separate occurrences. However, the customer has also purchased an NAC warranty, which has covered some of the repairs. The first repair was on 3/12/2024 and ******* miles, which is outside of the limited powertrain warranty that was listed in the disclosure. Additionally, three of the six visits were for oil consumption and/or routine maintenance, not for a different issue each time. In total, the customer has paid $3,614.13 for repairs. The most recent repair order is still open, and nothing has been paid by the customer. Should he not wish to continue repairs and get the vehicle serviced at another establishment, he is free to do so at any time after he pays us the amount due for current repairs. 

  We hope this additional information will clarify that the customer purchased the vehicle knowing its condition at the time of sale, as well as the customer's responsibilities after the sale. Subsequently, as is stated in the disclosure, "all repairs and the cost of the repairs are the responsibility of the customer."

  Respectfully, 

  ******* *******

• Initial Complaint

  Date:01/03/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a truck to them, more than two weeks ago and they are refusing to pay me a balance of more than $25k. They are trying to sell my truck by advertising it on their Website even though they never pad me for it.

  

  Business Response

  Date: 01/03/2025

  We spoke with Mr. ********** already and have handled his concern. Please feel free to reach back out to him and he will agree. 

   

  Respectfully,

  *** *****

  Customer Answer

  Date: 01/06/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:10/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They didn't send me my title until several weeks after purchasing, causing me to incur a fee with the **** The finance person I worked with was horrendously rude for the entirety of my interaction with them. The manager I spoke with did not seem to care about any of my concerns regarding the title and damage to the interior. Go literally anywhere else for a Chevrolet vehicle. This place is predatory and will not work with you once they've gotten your money and sent you out the door. Absolute nightmare experience. The only positive was **** *., but he played such a small part in the process that it hardly matters. Again, avoid like the plague.

  

  Business Response

  Date: 10/25/2024

  To whom it may concern;
  Mr. ******* purchased his 2025 Chevrolet Trax from us on 9/14/2024 and traded his 2013 ******* Elantra. That day we completed the paperwork on his deal and the only thing we were not able to pass was the ****The reason for that was because we used a different lender then we planned on,but had already filled out the back of the **** We applied for a duplicate MSO from Chevrolet and received it on 9/30, processed it on 10/2, shipped it out via *** on 10/4 and Mr. ******* received and signed for it on 10/5. (I have attached the *** delivery receipt) This gave Mr. ******* 9 days to get his Trax registered and licensed with the state.  Also, at the time of purchase Mr. ******* owed us a title for his ******* Elantra, a lien release for his Elantra, a power of attorney from his dad who was on the title and his down payment money of $2,000.We received the down payment on 9/20/2024(also attached), he has also given us the title and power of attorney, but we are still waiting on the lien release that he has received on his Elantra. On 10/18 Mr. ******* reached out to ***** ****** the Sales Manager via text about having a late fee of $25 because he didnt license it in time even though he had everything he needed in the time to do it. Out of good faith we told him we would pay the $25 late fee, which he asked us to mail (the check cleared our account on 10/22). In that same text message, he also let us know that there was a scratch in the interior. In the text he said I recently noticed that there is a scratch on the driver side interior door. Im certain that I did not cause this as I am very careful, to a fault (OCD, no question). I do have pictures of these text if needed. I am a little taken back that he can be OCD (his words not ours), but doesnt notice a scratch for over a month. We are always willing to help our customers, but we cant fix every scratch on every cars interior and exterior after a month of people owing them. If this would have been something that he brought to our attention the next day or a few days later, it would make sense but a month later is a long time. We also told Mr. ******* that we would be more than happy to look at it,but cant make any promises. He replied back with, Dont worry about it. When I go to my first service visit at *********, Ill see if theres anything they can do. Thank you.
  We do not feel like we owe Mr. ******* anything and have conducted business properly throughout this transaction. Please feel free to reach out to me with any further questions or concerns.
  
  Respectfully,
  *** *****

  Customer Answer

  Date: 10/28/2024

  Complaint: 22469620
  
  I have reviewed the business' response and am rejecting it because it is not an accurate description of events nor is it a fair reporting of interactions. 
  
  
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new truck on August 9th of 2023. In May of 2024 I began having multiple issues with truck. My truck has been in the shop for 90+ days and counting since then. It's in there now (been there for 18 days and counting this time around) and the parts they need to fix it can't be ordered because they're on backorder with an unknown eta. I also can't have the truck back because the broken parts are in the suspension and for safety reason cannot even be driven. This is the second time this truck has needed parts that were on backorder. I have been called on more than one occasion to be told my truck service was complete, only to get to the dealership and find out that it wasn't because the truck was still broken.I went to pick it up one time and found tools just sitting in the engine bay.I've had the truck in multiple times for the same problem/s.They've went as far as calling in a Regional GM engineer to fix certain malfunctioning parts, only for me to have to return the vehicle a week later because the same malfunction was occurring...even though they tell me it's working fine. I'm not an idiot, I wouldn't bring the truck back if it was working properly. I have had face to face conversations with the service manager about some of these issues, only for him to tell me later that he had no idea of my issues. After *************************************************************************************************************************************** updated, but other than me going into his office I've heard not one thing from him. I have a complaint filed with **, requesting a buy back of the vehicle. Filed that over a month ago. But they cannot proceed any further because, from what they tell me, they are waiting on information from *** Butler (the dealership) and they haven't/won't send them the information. I don't know what else to do. I've made three payments now on a truck that wasn't even in my possession.

  

  Business Response

  Date: 11/04/2024

  We have had the vehicle in multiple times for repairs and there have been some parts delays as well as difficulties duplicating the customer's concern. We have utilized ** Technical Assistance to aid with diagnosing and repairing the vehicle. We are currently waiting to receive a part to address the click noise while turning. Once we have the vehicle repaired and back to the customer in proper operating condition there are multiple goodwill options I will be able to explore and offer to the customer.

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently took my 2014 ***** Camaro to Jim Butler Chevrolet for repairs, and it turned into a nightmare. The technician failed to reassemble my car properly, leading to serious safety concerns and ********** major issue was that the lower control arm bolts were not tightened correctly. This negligence could have caused me to lose control of the vehicle and potentially have a serious accident. It's terrifying to think that this kind of mistake could have put my life at risk.Additionally, the technician stripped the bolts on my oil pan and didnt install the bracket correctly. These mistakes are unacceptable, especially from a professional service center. I trusted them to do quality work, and instead, Im left dealing with costly repairs and the stress of knowing how dangerous their carelessness could have been.I wont be returning to Jim Butler Chevrolet, and I strongly advise others to be cautious about trusting them with their vehicle. Their lack of attention to detail and disregard for safety is deeply concerning.

  

  Business Response

  Date: 10/01/2024

  I have reviewed the history in our service files and I do not see any repairs performed that involved the control arms. 

  On 1/15/2024---RO#*****---161,838 miles---Line A--Replaced left front TPMS sensor---Line B---Replaced right front hub and bearing assembly to correct a howling noise.---Line C---Declined replacement of rear speaker for vibration.---Line D---Changed oil and rotated tires---Line E---Performed Multi-point inspection.

  On 7/12/2024---RO#*****---167181 miles---Line A---Missouri Safety & gateway Emissions Inspections---Line B---Changed oil and rotated tires---Line C---Performed Multi-point inspection.

  If we did strip the oil drain plug bolt when changing the oil, I would be glad to replace at no charge to the customer.

  Customer Answer

  Date: 10/09/2024

  I have emailed the service manager at the ********************* location 4 times and still have not heard back from the service manager. My spouse has called him multiple times and no response from the service manager.

  Customer Answer

  Date: 11/08/2024

  110624 JM: Left a Voicemail for ****** to return a call with me regarding this complaint. 

  110724JM: I have tried to reach the  Sheila  several times with no return call. 

  11/22/24JM; I left a voicemail for ****** to return a call to me regarding the complaint. 

  12/10/24 JM: Spoke with ****** she is going to seek the help from her attorney to suit the dealership regarding the handling of her transaction.  She would like this to complaint to be close and if she needs our help in the future she will let us know. 

  

  Business Response

  Date: 11/22/2024

  Date Sent: 10/1/2024 3:31:48 PM
  

  I have reviewed the history in our service files and I do not see any repairs performed that involved the control arms. 

  On 1/15/2024---RO#*****---161,838 miles---Line A--Replaced left front TPMS sensor---Line B---Replaced right front hub and bearing assembly to correct a howling noise.---Line C---Declined replacement of rear speaker for vibration.---Line D---Changed oil and rotated tires---Line E---Performed Multi-point inspection.

  On 7/12/2024---RO#*****---167181 miles---Line A---Missouri Safety & gateway Emissions Inspections---Line B---Changed oil and rotated tires---Line C---Performed Multi-point inspection.

  If we did strip the oil drain plug bolt when changing the oil, I would be glad to replace at no charge to the customer.

  11/15/24: Spoke with *** and he has confirm his dealership won't be doing any additional work on this car and has fixed the items listed above. *** has offered to strip the oil drain plug bolt with changing the oil for this customer. *** have tried to call this customer with no response.. *** would like this complaint close as he won't be offering anything additional to this consumer. 

  11/21/24 JM: Spoke with *** again and his decision is finally regarding this complaint. 

   

• Initial Complaint

  Date:08/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new 2024 ***** Silverado in the beginning of June since I it has been in the shop three times and has to go back in the shop on September 16 to get looked at again Also, when I bought the vehicle one of the porters there damaged the vehicle in the dealership refused to take responsibility about it and fix it

  

  Business Response

  Date: 09/04/2024

  To whom it may concern,

  ****************** purchased his vehicle back in June from us and then brought it back the following day to have it detailed. Later that day he reached out to his salesperson and sent them the pictures that I have attached. This damage is something that is very noticeable and was not brought to our attention at the time of delivery or the next day after it was cleaned up. We are not saying that ****************** did the damage himself, but somebody else could have done it when it was parked somewhere. Also, we are aware that they are bringing it to our service department on September 16th and their truck is still under factory warranty by *************** ****************** will not be responsible for any charges that are under warranty with his truck. 

  Respectfully,

  *****************

• Initial Complaint

  Date:08/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 9th we dropped off our car at *** butler and they said they couldnt get it in for a day or 2 but they could get it in that week. A week goes by and they still have not gotten to our car. They get to our car tell us it is 2 sensors and it would be $1200 and we could pick up our car in a few days. A week goes by and we have to call them to find out what is going on as no updates have really been given since the initial 1200 its sensors update.When they were putting in the crack shaft after getting the new sensors put in they found metal pieces in our engine since it is magnetic some were coming out. We were told it would be another $9800 as we had to get a new engine but we still had to pay for the initial sensors even though we were going to have to get them replaced again with the new engine. That alone did not make sense to us as why would we have to pay for the initial sensors if that wasnt truly what was wrong with it as we needed to get a new engine. 9800 was a lot and the car is a 2019 ***** Malibu so why were we already having these issues. As we were barely out of warranty we asked that they get GM involved and ** assisted us with $3000 towards the engine repair. *** Butler said that the car engine would take a week to come in and then another week to install but that we should have our car back 8/9. On 8/9 we get a text saying that the tech was delayed but we did not receive a new eta. I called our advisor as well as both service managers on Thursday and no one could tell me what was going on with the car or they just did not call me back. On Friday 8/16 we magically get a call saying the car was done. On Saturday 8/17 we are driving the car and 45 miles after pick up the check engine light comes on. How can this be as we just got a new engine in the car. We immediately dropped the car back off at *** Butler and are waiting to hear from them.

  Customer Answer

  Date: 10/04/2024

  I conducted business with Jim Butler Chevrolet on ************************************************************************************

  

  Business Response

  Date: 12/23/2024

  12/13/24: Spoke with ***** ***** -(Operation Manager) and *** *****-(Manager of the Shop) and they have repaired the car for the customer twice and have provided ********************** with copies of the repairs. Both repairs was done under warranty. They have been in contact with the consumer and the consumer seems please with the work that has been done. 

  12/19/2024: Spoke with  ***** again and the consumer  wants more work done that isn't cover under the warranty and the consumer became made and is no longer returning the dealership calls or wanting more service unless it is free. 

  12/23/2024: Spoke with ***** *****-General Operation Manager and Time *****-(Manager of the shop) and he stated their shop and corporate offices and fixed and went above with the warranty cover and according to consumer she was satisfied. They have sent receipts (PDF files) for all the work performed. 

  Customer Answer

  Date: 12/23/2024

  121224 JM:  Left Message for ******* to return a call.

  121624 JM:  Spoke ** ****** her husband and he stated everything seem to be running ok with the car at this time and would check with the *** to confirmed everything is good with the car. 

  122324 JM: Spoke with ****** ******* she wants to close this account and is please with the work that has been done so far and will seek her personal attorney if she needs further legal actions regarding the dealership. ** ******* and  ****** ******* would like this complaint close. 

   

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It was, 06/14/24 Ive been working out of town, I had a 2011 *****3 I touring. I just got away from toxic people in my life, one of those people made my car un-drivable in the heat, and it needed lots of repairs. I saved for a down payment for a truck. Truck is what fits my personal lifestyle more as well, I had plans of repairing and selling my ***** to put more money towards my truck payments I was about to receive. I was having a heat stroke this day from driving over 2 hours back home from working on the ********************* in *****************. My car was cooking inside at 140 degrees, from a piece of glass a trusted company recommended by friends, put on. They tried everything to talk me out of my *****. I kept telling them no, not unless I have my sales taxes paid. *********************, was the sales guy, ***** was the finance guy. ***** came back from the 3rd time after I denied there offer on my *****, and said that my sales tax would be paid for it. I was vulnerable from having a heat stroke and having my kids with me, and trying to keep them out of my 140 degree car. They got me infront the finance guy who rushed through the paperwork, I asked if taxes were paid to clarify. ***** the finance guy then said that my title would be in there to pick up in two weeks. I thought that was the answer to my question. When I went in to get my title. I then found out that they did not pay my taxes, but instead made it look like they gave me 800 for my car. I didnt need to give my car, I could of even put more cash down to avoid giving away my *****. I didnt have to get rid of my car. They seen I was making good money only because Im sacrificing to work out of town temporarily, so they took advantage of me. I had to pay sales tax it was over 1600 dollars. And the *********** said my paperwork is all messed up and had to use a different name to register my truck, because *** Butler rushed through the paperwork. Last name is *****, they put ***** on everything.

  

  Business Response

  Date: 08/30/2024

  In the state of ******** we do not collect sales tax at the time of sale unless we work it into the deal. We went through the deal and there is no mention of sales tax, nor was there money setup to pay the taxes for **************. Also, we were negotiating with ************** when we put his trade into the deal to get it done. ************** signed off on multiple contracts that ***** went over with him during the deal. I have attached the wholesale slip of **************** trade that we sold for $700 which is a loss of $100 from the $800 we gave him.

   

  Respectfully,

   

  *****************

  Customer Answer

  Date: 10/01/2024

  I purchased a used 2017 GMC ****** from *** Butler in ******. It turned out to be a nightmare experience. The salesman got my car off me when i didnt want to sell it and he said i would get sales tax and never did. I already filed a complaint about this. Well now it gets worse. They let me leave for two weeks without an expecting. Took it back the 3rd week they passed the inspection. I took my truck to get serviced and tires rotated after 2 months and letting go of my last complaint. Found out I had a bad ball joint and my two front tires are wearing, which were new tires. This indicates the ball joints have been bad due to the wear. I took it back to *** Butler in an agreement for them to look at it. They denied everything and wouldnt tell me if anything is actually wrong with it. They gave me a hard time, acted if I was a burden. I got my keys back and they smelled awful. So did my steering wheel. My truck then had exhaust fumes in the cab every time I drove it after they looked at it. After suffocating of fumes, I traced the leak all the way up to my manifold bolts and gaskets. Two of the bolts towards the front of the motor were torqued out so loose I could move it with my fingers. I have paperwork, documents, video of the manifold bolts. Manifold bolts need to be torqued to spec, and due to the engines heat cycles these bolts have to be torqued to come back out. All my other bolts were tight. *** Butler played with me mentally, physically and spiritually, and they need to be held accountable. I have to drive my kids in this vehicle. Now i cant trust anyone.

  

  Business Response

  Date: 10/01/2024

  When Mr. ***** brought his vehicle back we did inspect it and looked at the ball joints, the ball joints were in state required specifications. When doing the inspection on the ball joints we never touched the manifold bolts and would have no reason to. Mr. ***** got very loud and abrasive back in the service department and was cursing in front of other customers. We asked him to leave because we do not condone that kind of behavior in our place of business and especially in front of other customers. 

  *** *****

  Customer Answer

  Date: 10/02/2024

  *** Butler is lying in the BBB responses. They said they didnt loosen my manifold bolts on purpose when I know they did. They said I got loud, which I raised my voice to be *****, they asked me to go in a room which I agreed so the customers wouldnt hear. They never asked me to leave. I chose to leave because they were purposely trying to get me worked up, which didnt work. I left free willingly because they wanted to keep arguing. This place tried to cause harm to me and my vehicle.

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attached with this complaint are all the receipts from *** Butler that show multiple misdiagnosis as well as the cost of parts and labor that did not fix the original problem. Also attached are the receipts from ****** which show that the truck had the same issues that it did while at *** Butler. However, ***** was able to diagnose, replicate the concern and actually fix the electrical problem, the same electrical problem that I paid *** Butler to fix. After all of the misdiagnosis, as well as the parts and labor, *** Butler refused to do anymore work on the truck and left it underivable. It took me some time to save enough money to have the truck seen by another shop and that when I finally took it to *****. Which cost me an additional $2,000 on top of the over $8,000 spent with *** Butler. I simply want all of my money back spent with *** Butler for the parts and labor that did not fix the problem.

  

  Business Response

  Date: 08/26/2024

  To Whom It May Concern:
              My name is *********************, and I am the Service Manager at Jim Butler Chevrolet. I received complaint concerning *********************** 2010 **C ****** K15 (VIN: *****************). I have reviewed the service history and have a few points I would like to address.
  

  On 3/16/22, ********* came into the Jim Butler Chevrolet (JBC) and authorized the diagnosis of Service 4WD light being on. ********* stated another shop had replaced the body control module, fuel pump, and fuse block located under the hood. The Technician diagnosis found 27 codes set in multiple modules indicating either ground or power issues. The Technician found G102 ground having corrosion on terminal traveling internal to wire. Twelve inches (approximately) of ground wire was replaced with a new terminal and all diagnostic codes passed. The vehicle was road tested and returned at ******* miles. Service was completed on 3/24/22 and the customer was charged $422.83 for repair.
  

  On 3/25/22, the vehicle returned to JBC for service at ******* miles with Service 4WD light, check engine light, stabilitrac lights, and traction control lights. The technician contacted ****************************** (TAC) and opened Case # 9-7515062421. The ******** Service Engineer (***) and TAC agent advised checking of high voltage in each battery pack cell. The Technician found 0.5 V difference at static charge. ** TAC/*** recommended replacement of battery and re-checking the system to address any issues that may be present hidden by incorrect balance of high voltage battery pack. ********* declined repairs, and the vehicle was returned to him at ******* miles (about ********** km).
  

  On 4/8/22, ********* returned to JBC to have the high voltage battery replaced. The vehicle was driven 62 miles and rechecked. There was no diagnostic trouble codes set. ********* paid $6,808.44 vehicle left with ******* miles.
  

  On 4/26/22, **************** returned to JBC with ******* miles on the vehicle, to have a check engine light (***) addressed. The Technician found *** was not on at the time of inspection and all codes set as history. The Technician contacted ** TAC and reopened Case # 9-7515062421. The Technician inspected the engine harness for any signs of contact (none was found). The TAC agent advised that the **** need to be a set current for diagnosis. The vehicle was driven 137 miles with no trouble codes setting. Vehicle returned to customer with ******* miles at no charge to the customer.
  

  On 5/5/22, **************** returned to *** with ******* miles on the vehicle. *************** stated that the Service 4WD light comes on/off and vehicle dies at times. The Technician found multiple Loss of Communication trouble codes set in history. The ** *** came to the dealership to assist in diagnosis. The Technician and *** road tested the vehicle while using a ** Data Bus Tool and found that the *********** Gateway Control Module signal drops and re-awakens, without setting any trouble codes. A terminal tension and ground circuit was checked and found to be within ** specifications. The *** advised that concerns needed to be present for proper diagnosis. Vehicle returned to customer with ******* miles (driven 40 miles) at no charge to the customer.
  

  On,7/15/22, the CARFAX report shows vehicle was in for service at Post Motorworks in **************, ** for a State Safety and Emissions Inspection at ******* miles and passed all inspections. This indicates that since the vehicle left Jim Butler Chevrolet, no trouble codes had come on in ***** miles of driving. If they had, the vehicle would not have passed inspections.
  
  
  On 10/27/22, **************** returned to JBC with the vehicle at ******* miles. *************** stated that the *** and Service 4WD lights were intermittently coming on and that the vehicle dies. The Technician diagnosis found left instrument panel fuse block as starting point, due to DTC P0573 Brake Switch Circuit?1 High Voltage. The vehicle was driven 7 miles, during which no **** were set off. The vehicle was returned to the customer at a cost of $432.79.
  

  On 11/28/22, **************** returned to JBC with the vehicle at ******* miles, with a *** and Service 4WD light on again, showing the Communication **** set off. The Technician diagnosis found the engine harness rubbed through on the intake manifold. The Technician repaired the engine harness and road tested 3 miles, during which no **** were set off. The customer was not charged for this repair.
  

  The CARFAX report shows the vehicle in service dates as follows:
  Post Motorworks on 3/31/23 for an oil change and TMPS check (mileage not disclosed).
  ********* Mazda/Chevrolet at ******* miles on 7/12/23 for engine service.
  ***** Tire and Auto at ******* miles on 7/22/23 for undisclosed non-maintenance service.
  ***** Tire and Auto at ******* miles on 8/12/23 for undisclosed non-maintenance service.
  ***** Tire and Auto at ******* miles on 9/29/23 for an oil change.
  Valvoline *********** Change at ******* miles on 11/12/23 for an oil change.
  

  We cannot speak to what was done at the other locations, the accuracy of the work performed, or the validity of the procedures followed.
  The CARFAX report indicates the vehicle was involved in a collision on 10/14/22 and 12/11/23, and on 7/26/24 the vehicle was reported as a total loss.
  I have since been informed that **************** did not disclose to us vital information to our service team regarding the engine being replaced and the engine harness being altered beyond factory routing.
  I am a former ** Certified Technician, and I believe my team performed all necessary diagnosis and repair recommendations according to ** service procedures, with the aid from their TAC and ***.
  
  
  
  ***************************
  Service Manager
  Jim Butler Chevrolet
  ************************
  *********************
  ************
  ******************************************** 

  
  

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase date of vehicle is 2/20/2024 This vehicle is a Chevrolet ******* VIN#***************** My name is **** *****. Mileage at the ***e of purchase was 114,896.00 After purchase the vehicle was not driven until approximately the beginning of April HISTORY: - After purchase of vehicle that passed so-called safety inspection discovered two rear tires are showing threads and had to be replaced, which was done by us - Battery on vehicle also failed and had to be replaced, which was done by us - Sunroof also had a leak and that was also done by us ALL ABOVE I CAN PROVIDE RECEIPTS ECXEPT SUN ROOF -Motor fails on or about April 14, 2024. Contacted Jim Butler Chevrolet, and they picked up vehicle and towed to shop at the end of the day of pick up, I was informed by *** the general manager at Butler Chevrolet in Fenton that this would be covered. Approximately one week after vehicle was towed into shop I was informed the motor is shot. Honor about May 2, 2024 I received a call from Butler Chevrolet in Fenton that I have two options 1) “ We have a motor on the shelf here in the building it’ll cost you $2600 and Part of the towing fee ($50 I think) And we will cover only five days of rental plus some other fee. I don’t remember. ($30 comes to mind) 2) We can order a remanufacture motor that will take 6 to 8 business days to arrive then up to 72 hours to replace we will cover five days of rental, but you will A deductible of $500 plus the rental after the five days and part of the towing fee ($50) Plus some other fee I don’t remember. ($30 comes to mind) Jim Butler did offer a few more days of covering the rental I think it was five so a total 10 days

  

  Business Response

  Date: 05/20/2024

  We have communicated with the customer **** and his daughter ***** who is also an owner of the ******* that they will NOT be charged for any rental expenses. We have communicated this by phone and we have it in our X ***e system (customer text system) so they are aware of it. There is not a $500 deductible there is a $100 deductible that they are responsible for that comes a long with the service contract that they signed up for. 

   

  Since we are not charging them for the rental the customer should be completely satisfied. 

   

  Respectfully,

  *** *****

  Customer Answer

  Date: 05/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****