Complaints
This profile includes complaints for 1st Phorm's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 6 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for 1st Phorm's Legionnaire program, where I pay to basically market their products. I was told that I would receive 15% commission on my buy in, and any products purchased through my link. I bought in on July 30, 2025 for $115.00 and bought additional products on August 10, 2025 totaling $76.02. I have provided them with my banking information to receive my commission funds, I could see the initial funds in their processing data base, and then they disappeared. I have since been going back and forth, getting the run around from them about receiving the funds. They have made it near impossible to receive the funds and if I didn't follow up with them strenuously I believe I would never received the funds. I still have not received the funds, I was told to email one of their specific email addresses, they replied asking me to reach out to the same email address. I have, as of today, September 3, 2025 been asked to join a call with another employee to try and receive my funds.
Business Response
Date: 09/04/2025
I would like to thank this customer for bringing their concerns to our attention and apologize for the frustration and confusion they experienced while participating in our Legionnaire program. We understand how important it is for our customers to feel supported and confident in the process, and we recognize that in this case, we fell short of that standard.
After thoroughly reviewing the situation, I have confirmed that our team issued full refunds for every purchase made by this customer. These refunds ensure the customer has been made whole for all amounts invested, including both access fees and product purchases as of September 3, 2025.
We hope this demonstrates our commitment to doing right by our customers and standing behind our word. We have also provided the customer with a direct line of support to ensure they can reach us without difficulty for any future questions or needs.
We consider this matter resolved, and remain dedicated to improving our processes so that future customers have a smoother and more transparent experience.Customer Answer
Date: 09/04/2025
Better Business Bureau:
I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.
Sincerely,
***** ******Initial Complaint
Date:04/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I receive daily email messages from 1st Phorm--multiple times a day--when I have never had any contact with this company. I have never bought anything from them. I don't even know what they sell. I don't want to click on "Unsubscribe" because I don't want to give them any more of my info. Unlike other senders I can block, 1st Phorm has found a way to keep me from blocking them so I can't stop their messages from coming. This is ************** want them to leave me alone.Business Response
Date: 04/25/2025
Good afternoon *****,
Thank you for your feedback. Good or bad we are always looking to improve customers experience and this will help us get better. I looked into your situation and it looks like someone using that email visited our site twice in Oct 2022. Here is a link to our privacy policy and personal data collection ********************************************************. I went ahead and had that email removed from our system so you will no longer receive emails.
Thank you again for your feedback!
Initial Complaint
Date:02/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am receiving harassing emails from 1st Phorm. They come into my Inbox as ****************************************** and it is relentless.Business Response
Date: 02/24/2025
Good morning *****,
Thank you for reaching out. After looking into this it looks like your email was entered on our check out page on Nov 15th 2023. I went ahead and removed your email so you will no longer receive those advertising emails. Please do not hesitate to reach out to our customer service team if you ever have any questions .
Customer Answer
Date: 02/24/2025
Better Business Bureau:
I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.
Sincerely,
***** *******Initial Complaint
Date:12/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am receiving numerous emails from this company (see attached screen shot)
I never asked for these emails
I do NOT want them
You are to cease and desist immediately sending any and all emails to me. the ONLY communication, is to be through the BBB website only.
Furthermore, you are to disclose exactly how you received my email, the IP address, and the exact date/time.
THOSE ARE THE ONLY RESPONSES I WILL FIND ACCEPTABLEBusiness Response
Date: 12/31/2024
Good morning ******,
I hope you are having a great New Years Eve.
After looking into this the system is showing that our website was visited by you or someone who has access to your email address on December 27th through the Facebook mobile client. For more information please refer to the "Third party Pixels and Cookies" section of our privacy policy located in our Privacy Center here *****************************************
I did go ahead and remove your email moving forward.
Thank you,
**** **
Customer Answer
Date: 01/02/2025
Complaint: 22748859
I have reviewed the business' response and am rejecting it because:
I NEVER visited your website to ask to receive these emails.Furthermore, I specifically stated that the Date/Time, and IP address MUST be disclosed to me how I was signed up.
You failed to do either.
STOP SENDING ME EMAILS!
Sincerely,
****** ******Business Response
Date: 01/02/2025
Good afternoon,
I have concerns about this complaint and the information that is being asked I share. I am not able to share an IP address as this is viewed as personally identifiable information. I provided the customer the date the site was visited and also provided a link to our privacy policy which explains how information is collected and how a customer can opt out of receiving emails. Our records show that only one email was sent and I removed his email so he will not receive further emails.
Customer Answer
Date: 01/03/2025
Complaint: 22748859
I have reviewed the business' response and am rejecting it because:
you are a outright liarI have received NUMEROUS emails.
Furthermore, I NEVER subscribed, I NEVER visited your web site, and I do **NOT** want your emails.
I have **EVERY** right to know how your company obtained my email, I also have the right to know when/where and how I was subscribed.
Furthermore.
The "CAN SPAM" act, allows for me to take legal action against your company.
"Violations of CAN-SPAM are subject to statutory penalties of $250 per violating e-mail, with a maximum of $2 million, plus attorneys' fees. Penalties may be greater if actual damages are proved, and penalties for willful and aggravated violations may be tripled."
So unless you wish to defend yourself in court, which YOU WILL be responsible for court and attorney fee's, I highly suggest you disclose the information that is MY RIGHT to know.
Sincerely,
****** ******Initial Complaint
Date:02/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company persists in sending me spam emails despite numerous requests to stop. They just won't.Business Response
Date: 02/09/2023
Good morning,
I apologize for any issues being had here. It looks like your email was put through our unsubscribe portal however I do not see that we have any account info under the email provided for any email outreach. If you can reach out to our Customer service team and provide some info on the emails you are receiving and where we would be happy to help resolve this issue for you.
Thank you and have a great day!
Initial Complaint
Date:12/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For the past several weeks, I have started to receive emails from 1st Phorm. I never purchased anything from them. I never signed up to be on their list. And every time I try to unsubscribe, the link takes me to somewhere that doesn't exist (the URL itself is extremely suspicious). I tried marking the emails as spam, which they absolutely are IMO, but I'm still getting them.
Being automatically opted in is bad enough, but they do not provide a way to opt out at all. As far as I am concerned, this company should be shut down.Business Response
Date: 12/28/2022
Good morning ******
I am sorry to hear that you are having issues unsubscribing to our email list! I did not see this name or email in our system but I would be happy to help make sure you have been removed. Reach out to **************************** or ************** and we will get this issue resolved for you.
***** **
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