Complaints
This profile includes complaints for 1st Phorm's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am receiving harassing emails from 1st Phorm. They come into my Inbox as ****************************************** and it is relentless.
Business Response
Date: 02/24/2025
Good morning *****,
Thank you for reaching out. After looking into this it looks like your email was entered on our check out page on Nov 15th 2023. I went ahead and removed your email so you will no longer receive those advertising emails. Please do not hesitate to reach out to our customer service team if you ever have any questions .
Customer Answer
Date: 02/24/2025
Better Business Bureau:
I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.
Sincerely,
***** *******Initial Complaint
Date:02/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company persists in sending me spam emails despite numerous requests to stop. They just won't.Business Response
Date: 02/09/2023
Good morning,
I apologize for any issues being had here. It looks like your email was put through our unsubscribe portal however I do not see that we have any account info under the email provided for any email outreach. If you can reach out to our Customer service team and provide some info on the emails you are receiving and where we would be happy to help resolve this issue for you.
Thank you and have a great day!
Initial Complaint
Date:12/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For the past several weeks, I have started to receive emails from 1st Phorm. I never purchased anything from them. I never signed up to be on their list. And every time I try to unsubscribe, the link takes me to somewhere that doesn't exist (the URL itself is extremely suspicious). I tried marking the emails as spam, which they absolutely are IMO, but I'm still getting them. Being automatically opted in is bad enough, but they do not provide a way to opt out at all. As far as I am concerned, this company should be shut down.Business Response
Date: 12/28/2022
Good morning ******
I am sorry to hear that you are having issues unsubscribing to our email list! I did not see this name or email in our system but I would be happy to help make sure you have been removed. Reach out to **************************** or ************** and we will get this issue resolved for you.
***** **
Initial Complaint
Date:07/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi. I have been getting an email from 1st Phorm for a year now to two different email accounts of mine. It’s the same email from them to two different email accounts of mine. I have tried many many times to unsubscribe through the link in their emails. Not successful. I have called them numerous times. I have spent time on the phone with them trying to make sure that they delete me from their email distribution list. I still am getting emails to both of my email accounts as of TODAY. I am attaching confirmation screenshots of my last attempt to unsubscribe which was last week. And then just yesterday I got a 1st Phorm email to both of my email accounts again. This is incredibly frustrating. It is wasting my time to spend so much time and effort to try and unsubscribe from their messages for months! I don’t use their products, I don’t use their app, I have tried to unsubscribe from them on my phone, I’ve tried on my computer, I’ve tried calling them on the phone and talking with them. Nothing is working! How can this be considered okay???? Please help me!Business Response
Date: 07/12/2022
Good morning *****,
Thank you for reaching out and providing this feedback. I am incredibly sorry to hear that you are receiving emails still after a request to unsubscribe. I was able to delete your email addresses from our system. If you receive any other emails these could potentially be from other outlets. Please reach out to me at ****************** and I would be happy to investigate and resolve this issue for you. Our goal is to keep our customers informed with information through emails but I completely understand the frustration when you wish to no longer receive that.
We appreciate you giving us an opportunity to correct this.
***** *
Customer Service Manager.
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