Business ProfileforJ5 Heating & Cooling, General Contracting

I contracted with J5 Heating and Cooling to install an A/C unit and Furnace on September 19, 2022. I paid the deposit and the equipment was ordered. Two workers came out to remove the furnace and A/C unit. I waited several days and the furnace arrived but, they were waiting on the A/C unit. His workers dropped off the new furance and put it in my garage. I waited several more days and the A/C unit was received by the ********************* (owner). He contacted me and his that all equipment would be installed. I waited weeks and did not hear from him. He did not return calls and text were occasionally answered. After several weeks without heat or air conditioning. I contact him and told him that I needed to know if he would be able to complete the work. He explained that he lost a child and his life fell apart. I was understanding and asked him to issue a refund. I hired another company to complete the work. After approximately 90 days of storing the furnance, ****** came to pick up the equipment that his workers left. It has been more than 90 days since all contact has concluded but, he has not issued the refund on the deposit. I want the company to issue the refund. I have attached the estimate, receipt, terms and condition (which is blank), photos depicting furnace duct and gas line that is not attached to HV** system, the ** unit has been removed and just exposed wiring where the outside condenser should have been installed. I have forwarded text messages.