Business ProfileforWard Heating & Cooling Inc

The company installed a brand new central air conditioner in my place of business on 5/27/22. It was an insurance claim totaling $6000 including my deductible. On Thursday 8/18 I noticed that the building was not cooling off properly. The thermostat was reading 80 degrees and never moved. On Friday morning when I went to the business the thermostat was still reading 80 degrees. It never dawned on me it was the central air unit malfunctioning. I assumed it was the thermostat. I called someone to come to my business to replace the thermostat. They came on Saturday 8/20, Once there I was informed the thermostat was fine it appeared to be an installation problem. I attempted to call the company but was only able to leave a message. I also sent an email with 2 pictures. One was the thermostat the other was the possible installation problem. This was visible on the outside of the unit. No one attempted to do anything to the unit itself. Yesterday 8/22 a service representative called me from the company talking ridiculous. He stated I should have had the person fix it that came out. He said he was going to charge a service fee as well. There was no resolution. The unit is less than 90 days old. It was brand new & in the box when purchased. Why would I pay anybody anything after spending $6000. I did register the air conditioner & coils for the manufacturer warranty online. It could possibly be a problem with the air conditioner unit itself & not the installation. The company is done talking to me. I have not attempted to call them back because it was evident that customer care was not a priority