Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my oil change July 17, 2024. I notice Oil leaking in my driveway. I notice oil spill in my garage. I drove you my car back to the shop and they added additional Oil. I advise them of oil spills in my drive and they confirmed they had forgot to tighten the casket after changing your oil. I had a new concrete driveway put in that the was damage by the oil spills. Employee of the shop came and he had a bag a sand on the driveway that he used on my driveway. I called several to talk with the owner by the name of (*******)

  Customer Answer

  Date: 10/30/2024

  ******* came out and scrubbed the garage but didn't get to the driveway and said he would come back. I am tired of going back and forth and need this fixed. 

  Business Response

  Date: 11/08/2024

  When Ms. ***** informed us that she had an oil leak after an oil change, we immediately went to her house to assess the leak.  There were some drips on her driveway and inside her garage.  We replaced the defective oil filter gasket and cleaned the vehicle.  We have been to her house multiple times to clean the spots from her driveway and inside the garage.  I personally hand scrubbed each individual spot with degreaser and then cleaner because she refused to let us power wash it.  We have been there a total of five times to clean it. There are decades of oil stains inside the garage that are all over the place, possibly from lawn equipment.  Most of the stains are not even under the vehicle.  We have cleaned the driveway and garage as well as possible.  I even cleaned areas of the garage that are not under where the vehicle sits.  

• Initial Complaint

  Date:08/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have taken my car into Danmark Tire at least 4 times for an ac issue. They put Freon it 3 times and still was not working right. Eventually replaced a condenser. I had to take it to a different shop and they discovered my cooling fan was falling apart. Opinion is that the fan was not installed correctly after the condenser replacement. It should never take that many back and forth trips to diagnose. I used to trust them but not anymore. I also asked them to check my brakes at least 2 times and they said that they were fine each time. Turns out my brakes were not fine. I had to have them replaced front and back. I was told I cant believe that they said that your brakes are fine because they obviously were not.

  Business Response

  Date: 09/06/2024

  
  Ms. ****** brought her car in on April 9 for us to check for an ** leak. We previously filled the refrigerant and added dye to the system so it would be more obvious where it was leaking. It held vacuum each time we filled the refrigerant and we found no leaks at the time we filled the refrigerant.  On April 9, we found that the ** condenser was the culprit. The customer authorize the repair, we fixed it, and she picked it up. We have not heard anything from her since. This was four months ago.  She paid $815.65 for that repair.  Im sorry that her opinion is that the fan was installed incorrectly, but the radiator fan does not have to be removed to change her ** condenser.  We did not remove the fan, or break it.  She has not spent $2000 here.  Im not sure how she came up with that number.  

  Customer Answer

  Date: 09/09/2024

  Complaint: 22190188
  
  I have reviewed the business' response and am rejecting it because:
  This is an unacceptable resolution. I paid a lot of money at Danmark and I can prove it. The service that they performed DID damage my cooling fan and I had no AC yet again. I was also told that my brakes were fine after having them looked at 2 times. Iended up going to another shop which did know what they were able to get the air running properly and replace front and back brakes. I could or anyone in my car have been killed or in an accident due to their negligence. 
  
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 09/16/2024

  I have tried to provide the procedures to remove and install the condenser, but the BBB link will not accept pictures. At no time does the cooling fan need to be moved or removed.  We did not break the fan.  As for the brakes, they were safe when it left our shop and would have passed a Missouri safety inspection.  Sometimes parts fail.  Not by any persons fault, just because of time, temperatures, and use.  Again, we last serviced her car five months ago and the air conditioning was working when it left our shop.  

  Customer Answer

  Date: 09/23/2024

  Complaint: 22190188
  
  I have reviewed the business' response and am rejecting it because:
  
  
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:01/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to lodge a formal complaint against Danmark Tire & Auto, located at *** ***** ******* **, Florissant, Missouri *****, for the loss of my property and subsequent poor customer service. On January 18th, 2024, I entrusted my 2013 Chevrolet Cruze to Danmark Tire & Auto for heating repairs, leaving two key fobs with the technician, *******. Despite explicitly explaining the importance of both fobs due to one being damaged, upon picking up my vehicle on January 19th, I discovered one key fob missing. I asked the technician for the other key fob, and a few moments later, ******* began looking for the key fob in my car and around the auto shop. ******* told me to contact them via phone the following week: My follow-up calls on January 23rd and 24th resulted in unfulfilled promises for callbacks from *******. Moreover, *******'s suggestion (during the January 24th phone call) to bring my car back for a search was impractical and redundant, as I had already conducted thorough searches, in addition to his search for the key through the car on the evening that I picked it up from Danmark. The continued lack of resolution and communication from Danmark Tire & Auto demonstrates a disregard for customer property and service quality. I request immediate action to locate my missing key fob or provide compensation for its replacement. I have attached a price quote from Johnny Londoff (i.e., the company from which I purchased my 2013 Chevrolet Cruze). I have also attached a copy of the invoice for the service Danmark rendered to me on the evening that they lost my key fob. I expect a professional response, acknowledging the service failure and outlining steps for resolution.

  Business Response

  Date: 02/07/2024

  We did lose the key.  We asked her to bring it back to see if we could find it in the car.  The tech said it may have fallen between the seats.  She did not bring it back for us to check the car.  We would have gotten a new key for her if we could not find it.  I will still replace the key because we lost hers.  

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon Installation of Master Brake cylinder, Danmark damaged the power brake booster. While unable to obtain the Correct part, they installed an aftermarket booster not intended for an existing power brake system. Due to their repair work, my brakes failed twice while in heavy traffic.

  Business Response

  Date: 05/16/2023

  We did not damage the power brake booster.  It was not working properly when he brought the car in.

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/3/23 I payed a tow truck to tow my Lexus LS to Danmark tire.I spoke with **** on the the phone about replacing the FR Passager wheel hub bearing assembly.drop off time approximately 4:30pm Friday 3/3/23 being closed on weekends I received a call from Danmark tire approximate 8:30am in the morning **** explains they couldn’t do the job at all unsuccessful.I arraigned another tow truck to pick up then I get a call saying it’s gonna be $150usd.I had to take a second car to drive to Danmark tire personally to discuss unsuccessful work and paying for nothing.We came to an agreement of $75usd.I then had to wait for another tow truck to arrive to pick up the Lexus LS and take it to another shop to perform the work.At the time of arrival at second auto shop when car was taken off tow truck and I personally pulled the car to a parking space is when I notice The ABS TRACTION CONTROL LIGHTS WERE ALL ON.At that time I said to myself Danmarktire shop may left something unplugged or something from working on it.After SECOND SHOP successfully installed the wheel hub bearing assembly the abs, traction control lights were all still on.I’ve contacted Danmark tire several times by phone in person with no avail and then accused me of wanting mechanical work for free HE STATES ON PHONE and tells me to bring it back in and I did still this shop owner ****,Refuses to acknowledge That His Mechanic HAS caused a Substantial Amount of Damage To my Vehicle.Although the part was installed and plugged back up correctly it’s still throwing codes and making noises as well.I’ve also had Lexus Dealership to look over the car and run diagnostics to try to turn off ABS TRACTION CONTROL Lights it just pop right back on.It’s evident Danmark tire shop and his mechanic has damaged my vehicle severely and not owning up to the cause of the matter of the fact.

  Business Response

  Date: 04/10/2023

  See attached invoice.

  Consumer brought his 2010 lexus in for us to install his part (right front hub bearing). We could not get the old hub bearing off. we worked on it for over two hours.

  we only charged him 75 for 2 hours of labor. the sensors are inside the hub bearing. We did not install his bearing. the lf bearing is making noise also, that could be his problem. he could have had the wrong bearing also. we did nothing to cause his problem.
  

• Initial Complaint

  Date:06/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car in to get a aftermarket alternator out in at 8am on the dot on Monday morning June 27th. 9 hours later I receive a call that my alternator fits but they can’t clip it on ( all it needed was wired on) and they can’t do anything about it. They ended up charging me 660$ to pretty much take my car all day mess with all my sound equipment and not fix anything. I think this is a terrible business and something needs to be done about this because it happens to much.

  Business Response

  Date: 07/05/2022

  Mr. ****** came to our shop on 27 June 2022.  He requested an ac service as well as for us to install his own aftermarket alternator.  He was quoted a price of $448 to install his supplied alternator and was told in advance that there is no warranty whatsoever.  3.2 hours of labor at $140 per hour comes to $448.  He was called mid day when we removed alternator from his vehicle and was notified that the alternator does not fit his vehicle.  The mounting holes were in the incorrect places, the plug in had only two wires while his old alternator has three, and the pulley was a different diameter and would require a different length belt.  I’m including pictures of the old alternator and the replacement (incorrect) one.  $180 of his total bill was for the AC service.  Mr. ****** told us to put his old alternator back on, so that’s what we did.  We charged him the amount that he authorized for the repair.  We did not supply the alternator and cannot be responsible for refunding labor time that was spent on his vehicle. 

  Customer Answer

  Date: 07/05/2022

  Complaint: ********
  
  I am rejecting this response because:
  They are literally the same I am having someone else who actually has the required set of skills to do this job because obviously this establishment is a sham. A grounding wire can be fit on and the clip fits they are literally the same. Their reply is utterly ridiculous and unacceptable.
  
  
  Sincerely,
  
  ***** ******