Complaints

This profile includes complaints for Meridian Waste Missouri, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Meridian Waste Missouri, LLC

  17900 Veterans Memorial Pkwy Foristell, MO 63348-1458

• 

  Meridian Waste Missouri, LLC

  1010 Village Park Ln Ste 103 Greensboro, GA 30642-5174

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Meridian Waste due to unjustified fees, delayed billing practices, and poor customer ********** early 2024, I missed a single payment by less than one month. I immediately resolved the issue by paying the outstanding balance in full and setting up autopay to ensure future payments were timely. At that time, no additional fees were mentioned or charged.Three months later, I was shocked to see that a late fee and reactivation fee had been added to my bill. This delay in charging these fees is unreasonable and reflects a serious lack of transparency. Additionally, these charges are baseless because:1. My bills show no indication of being 30, 60, or 90 days late. I have attached my last two bills, which confirm this fact.2. My service was never interrupted. I never even received an email stating that my service would be stopped, Meridian Waste continued to pick up my trash without any disruption.When I contacted Meridian Waste to dispute these fees, they falsely claimed I had been in non-payment status for more than 60 daysthis is clearly untrue based on my payment history and their continued service. Despite pointing out these discrepancies, they refused to investigate or correct the ********** is clear that these fees were improperly applied and represent a significant error on their part. I believe this is a greedy and unfair attempt to penalize me unnecessarily.I am requesting the immediate removal of these fees and a review of Meridian Wastes billing and customer service practices to ensure other customers are not subjected to similar treatment.Thank you for assisting in resolving this issue.

  Business Response

  Date: 11/21/2024

  Meridian has reviewed Mr. ***** complaint and find that much of what is outlined to be inaccurate.
  
  See clarification of statements made:    
  
  In early 2024, I missed a single payment by less than one month.  
  **Time elapsed was 57 Days not less than one month.
  
  I immediately resolved the issue by paying the outstanding balance in full and setting up autopay to ensure future payments were timely.  
  **Payment was made on 10/28 (57 days late).  Autopay was not established until 11/18.
  
  At that time, no additional fees were mentioned or charged. 
  **Web portal was utilized to make payment requiring no contact with Meridian staff.
  
  Three months later, I was shocked to see that a late fee and reactivation fee had been added to my bill.   
  **Reinstatement fee was applied on 10/29 (1 day after the payment made 10/28) and an invoice issued to ************************ on that date.
  
  Timeline shown below indicates that standard collection practices were used to collect this past due debt before assessing late fees, suspending services, and applying a reinstatement fee. 
  
  Time Line:
  08/15/24 Quarterly Invoice Issued
  09/01/24 Invoice Due Date
  09/23/24 Collection Letter Sent to ************************
  10/15/24 Late fee assessed (45 days past due date)
  10/22/24 2nd Collection Letter Sent to ************************
  10/22/24 Account Suspended
  10/28/24 Invoice Paid via web portal (57 days past due date)
  10/29/24 Reinstatement fee applied and invoice issued to ************************
  11/15/24 Quarterly Invoice Issued
  11/18/24 Invoice Paid via web portal and autopay setup
  11/20/24 Reversed Reinstatement Fee and issued credit to ************************
  
  Meridian has agreed to a one-time courtesy credit of the reinstatement fee in this matter and has sent credit to the customer.
  
  

  Customer Answer

  Date: 11/22/2024

  Complaint: 22562035
  
  I have reviewed the business' response and am rejecting it because their reply is not only rude and misleading but also fails to address the root issues I raised. It appears to assume that I, as a customer, have insight into their internal systems, which is both unreasonable and unprofessional.

  
  

  Key Points of Rebuttal:

  
  

  1. Timeline Discrepancies and Misleading Information:

  
  

  Meridian claims the payment delay was ************************************************************************************************ bills.

  
  

  Their internal "suspension" was never communicated to me effectively, and services continued uninterrupted. As a customer, I cannot infer hidden account statuses or internal processes not disclosed in my bills.

  
  

  
  

  
  

  2. Inadequate Communication:

  
  

  Meridian sent invoices and collection letters to my email but never reached out to explain the reactivation fee. No notice of the fee was included at the time I made the payment on 10/28.

  
  

  They suggest I used the portal to make payments and bypass staff interaction, but this is irrelevant. Their system provided no information about these additional charges.

  
  

  
  

  
  

  3. Late Fee and Reactivation Fee Timing:

  
  

  The reactivation fee was applied one day after I made my payment. It is not reasonable to charge a fee for "reactivation" when services were never actually stopped. This feels like a penalty for catching up on my payment, not a legitimate operational charge.

  
  

  
  

  
  

  4. Tone of Response:

  
  

  Meridian's response assumes bad faith on my part, referencing details that I, as a customer, could not possibly access. The condescending tone, coupled with assumptions about my understanding of their processes, reflects poorly on their customer service.

  
  

  
  

  
  

  
  

  Additional Concerns:

  
  

  While they claim to have reversed the reinstatement fee as a "courtesy," this action occurred well after my initial attempts to resolve the matter. It was not a proactive resolution but rather a defensive move after I raised this issue.

  
  

  
  

  Resolution Sought:

  
  

  I request a formal apology for the dismissive tone of their response and clarification of their billing practices in a manner that reflects transparency and customer respect.

  
  

  Meridian Waste must ensure that all future fees and account statuses are clearly communicated to customers in a timely and accessible manner through billing statements.

  
  

  
  

  Meridians handling of this situation has been frustrating and unprofessional. I appreciate the BBB's assistance in helping me ensure this matter is fully resolved and that Meridian is held accountable for their customer service practices.

  
  

  Sincerely,

  ******* ****
  

  Customer Answer

  Date: 11/25/2024

  Follow-Up to Original Complaint: Potential Misuse of Personally Identifiable Information (PII)

  
  

  I am filing this update to my original complaint against Meridian Waste to include an additional concern regarding the potential misuse of my Personally Identifiable Information (PII).

  
  

  Following the submission of my initial complaint, I received a notification from ******** indicating that an individual associated with Meridian Waste viewed my LinkedIn profile using their personal account. Given the ongoing billing dispute, this action appears retaliatory and raises serious concerns about how my personal information was accessed and used.

  
  

  I provided my PII to Meridian Waste solely for the purposes of conducting business. However, this activity suggests that someone within the company may have accessed my information for reasons unrelated to business operations, which could constitute a violation of my privacy and trust.

  
  

  I request the following:

  
  

  1. A full explanation from Meridian Waste: Why and how was my PII accessed and potentially used in this manner?

  
  

  
  

  2. Assurance of data protection: What safeguards are in place to ensure that customer information is handled appropriately and not misused?

  
  

  
  

  3. Confirmation of policy adherence: Evidence that Meridian Waste employees are adhering to internal policies and relevant privacy laws regarding customer data.

  
  

  
  

  
  

  If my concerns are not resolved, I may escalate this matter to the Missouri Attorney General and other regulatory authorities to investigate potential violations of privacy laws. I believe customers deserve assurance that their information will be used only for legitimate purposes and not misused in any way.

  
  

  I appreciate the BBBs assistance in ensuring Meridian Waste is held accountable for addressing these serious concerns.

  
  

  Sincerely,

  ******* ****

  Business Response

  Date: 11/26/2024

  Area President, ***** ********, formally apologizes for any confusion, frustration and perceived lack of transparency and / or customer respect. 

  On 11/25, Mr.  ******** called the phone number of record to speak with Mr. *********** As of the morning of 11/26, no return phone call has been received.   Customer Care Manager, ***** *******, called the phone number of record on 11/20 to speak with Mr. **** and as of the morning of 11/26, no return phone call has been received.   
  
  Meridian has not made any assumptions referenced by Mr. **** in his Key Points of Rebuttal. 
  
  Meridian is fully accountable for customer service practices which stand up to the scrutiny of the concerns registered by Mr. *********** 
  Future collection letters will be modified to include the notification that reactivation fees as well as late fees may be imposed.   We appreciate Mr. ***** contribution to this effort. 
  

  Meridian has responded with factual Timeline detail in its prior response and offers the following additional facts to consider:
  Service to Mr. ***** address is provided under contract with the City of Shrewsbury Relevant pages are attached.  

  Service payment, billing, and reactivation fees and late payment fees are covered in the underlying contract with the City of ********** excerpts included. 

  Billing invoices are issued quarterly 15 days in advance of service start period.  After 8/15/24 invoice, and before 11/25/24 invoice, no additional invoices were issued hence no reflection of past due amounts were possible.  

  Collection letters of 9/23/24 and 10/22/24 reference past due status of the account and urge immediate contact to make payment arrangements to avoid potential service interruption.

  Our records indicate that service was suspended from 10/22 through 10/28.  Regular collection day of 10/25, according to our records, was not completed.  Onboard computing data indicates that the trash driver did not make the collection.  However, we have no such data for recycle and yard waste driver.  

  The 11/15/24 invoice reflects among other things, the payment made 10/28 which was due 9/1 as well as the reactivation fee assessed on 10/29 and the late fee assessed on 10/15.  The reactivation fee was assessed one day after the past due payment was made as reactivation occurred on that day.  

  The reversal of the reinstatement fee was made as an actual Bonafide courtesy after the issue was escalated for further review of circumstances, not as any defensive move alleged by Mr. ***********

  
  

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mederian waste will not come and pick up there dumpster after we have tried to cancel it it for the last 4 months. They say I have a contract that I havent signed in the last 8 or 9 years. My dad originally got the dumpster and put it at my house and he has passed but there saying Im obligated for it. He signed to get it. Also how do they seem to make out like they have a lifetime contract with you. Also they say our dumpster is commercial and it is at our home not a commercial residents. The lady doesnt even try to work with you nor does she ever return calls. They say they were going to turn me in to collections. Not a very personable business to say the least. They are trying to make me pay for something Im not even using or even tried to be dump in the last 4 months. Im done fighting with them. I just want them to go away with there dumpster. Our bill went from ****** to ****** a month. The lady there did tell us to read the real fine print in a blurry contract she said we signed that doesnt even have a signature on. I will be seeking legal advice on the matter and it seems like a lot of other people on here should ban together and file a suit against them. They shouldnt be able to just force you to take it when you can get better and more friendly services from other companies.

  Business Response

  Date: 11/08/2023

  The sales team has reviewed the current agreement and verified it expires August 31st of 2024.  A penalty would be incurred if cancelling prior to the expiration date.  

• Initial Complaint

  Date:07/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Originally, my trash was not being picked up once a week and they are raising our bill and they won't cancel it. We owe them $2500 for the remainder of the contract, they are saying we owe more than we do. We are not paying it. I told them I can pay it back but I'm not paying the other fee. They say they are not going pick up the dumpster and will not until them, the contact amount $2500. I sent them a registered/certified letter and then they said I had to pay it now. They said they sent me another letter and said they accept payments but they said they would not pick up their dumpster. I would like for them to pick up their dumpster and we will pay them the $800.00.

  Business Response

  Date: 07/08/2023

  The Sales Teams has reviewed the account and agree to accept as a final offer a payment in the amount of $882.88 to settle the account in full.  Once payment is received the container will be removed.  Copy of the billing is attached.  

   

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Meridian Waste says I had a contract with them but I never signed a contract. I've had services for about 5 years and was paying $90 per month. They never formally spoke with me about raising the prices. For the last 2 months I paid close to $200 per month. They said I signed a contract with them that's supposed to end in July 2023. Today I was told I called and was told it was supposed to end in July 2025. I never signed a contract with them nor allowed anyone else to sign on my behalf when I started services.

  Business Response

  Date: 06/27/2023

  Meridian Waste has reviewed the account and agreed to reduce the rate to a flat rate of $126.00.  

   

• Initial Complaint

  Date:01/26/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  meridian waste and myself had agreed to contract price for trash dumpster they raised the rates and charging late fees and going to suspend service with out renew contract terms

  Business Response

  Date: 01/31/2023

  Meridian ***** *******, ***** ******* review the contract and pricing with the customer and agreed that no adjustment was needed.  

   

• Initial Complaint

  Date:12/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled service with a stop date of June 1 with Meridian due to them failing to pick up our trash many weeks in a row and not giving any credit back. Flash forward to October and I received a bill for $75 for having their dumpster at my house. I received no phone calls prior to this other than one demanding it be returned. This cart had been on my property for 5 months with zero communication from Meridian on if they were going to pick this up. I have called this company four times now and have gotten zero reply over a $75 bill that has now been sent to collections! I don’t want this trash cart nor should I be paying for the trash cart they abandoned on my property.

  Business Response

  Date: 12/13/2022

  Resident stated to a customer service representative on 9/23/2022  that she was refusing to return the Meridian owned cart and that if anyone came on her property to get the trash cart she would file a lawsuit against us.  Customer service representative then transfer the call to the manager wherein the customer again stated was refusing to return the chart.  The resident was advised at that time by the manager that there would be a $75 fee for keeping the cart.  

  Customer Answer

  Date: 12/14/2022

  Complaint: 18563751
  I am rejecting this response because:
  The cart was stored on my property for over 5 months with no resolution or attempt from Meridian to come get the cart. I am not a storage lot nor am I paying for a cart that was stored on my property. If they will find a reasonable solution as to me storing the abandoned property for 5 months and erase the $75 charge, then this can be solved. Furthermore, 4 attempts were made to find a reasonable solution with Meridian but not one person had the decency to return the call. So getting charged $75 for an abandoned cart is beyond unacceptable. 
  Sincerely,
  ********* ******

  Business Response

  Date: 12/16/2022

  Meridian will schedule one additional attempt to remove the cart on Tuesday, December 20th.  If the cart is able to be removed at that time, the fee can be waived.  

• Initial Complaint

  Date:12/02/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not have enough trash cans to dispose of my trash. I have been calling Meridian Waste since 11/22/22 in an attempt to get an additional trash can. My service is paid through March. The can was added to my bill when I called. On Friday 11/26/22 I was given a recylcle can. I called Meridian and they told me to leave the recycle can out and they would replace. Instead they took the recyle and left nothing. I called they told me crews ran til 7pm and would bring back and they never did. The driver told my daughter he would not bring it back now they are saying I have three cans and when I started the service they acknowleded I only had two. I do not have anywhere to place my trash. I have called a total of times and ***** a so called supervisor hung up on me.

  Business Response

  Date: 12/06/2022

  Per *****, Area President, resident received appropriate carts on 12/2.  Credit was given for the difference of one cart vs two cart services for the period 11/24 - 12/2 as requested in the amount of $.79. 

   

• Initial Complaint

  Date:11/10/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Meridian Waste picked up my contract from my previous hauler approximately 2 yrs ago. Their pickups became less and less and I kept accumulating credit on my account. They sent me a letter in June of this yr letting me know they were dropping me as a customer at the end of July. Needless to say, my trash wasnt picked up that last week and I had $40.00 in credit due me. I contacted them about this and was told the money would be refunded. In October I contacted them again and was told that it was being sent to their finance office. Were in November now and Im still waiting. I want my $40.00.

  Business Response

  Date: 11/15/2022

  Refund to be issued in the next check run on Friday, 11.18.2022. 

   

   

  Business Response

  Date: 11/18/2022

  Refund to be issued in the next check run on Friday, 11.18.2022. 

   

  Customer Answer

  Date: 11/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I await the check.

  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was informed by Merdian Waste they were moving my trash service to ****** Disposal Service. They would service the last month of service I paid for at Merdian and then send me a new bill for future service. I never received any trash service from ******. Tried to contact them and no reply. I then contacted Merdian where they finally acknowledge they were having issues with ******. I requested a refund as I had contracted with Merdian for trash service, and they had not fulfilled the dates I had prepaid for. They stated I would be getting a refund in September. That month past so I contacted them again. They stated beginning of October checks would be mailed. It is now October 17th and last email I had from them stated they sent refunds to Corp, and they were supposed to generate refunds. I would like my refund .

  Business Response

  Date: 10/20/2022

  Customer Care submitted refund request that will be issued in the next check run.  

  Customer Answer

  Date: 10/21/2022

  Complaint: ********
  
  I am rejecting this response because: As per emails that were attached to complaint, they have stated multiple times they were processing a refund. Until I have refund in hand, and it is for the correct amount I reject the response. I will change this once I have received the funds and the check clears as they have clearly shown they cannot be trusted. 
  
  
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:10/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Meridian waste transferred my trash service to another company due to not having drivers to collect on the schedule time. Was informed I would receive a refund of the money paid for remaining time in the quarter left due to the cancellation of their services. The refund was supposed to be mailed out 08/01/2022. When I call to ask about not receiving around 08/19/2022 I was informed that they would now be mailed out on 09/01/2022 due other customers having issue with the changing of service. I called 09/22/2022 about not receiving the refund yet and was told that it would be mailed out but 09/30/2022. On 10/13/2022 I called about not receiving the refund and was informed it was mail out to North Carolina to be processed and then mailed out to myself.

  Business Response

  Date: 10/19/2022

  Customer Care has submitted request to the finance department to escalate the processing of refund check. 

   Per the finance team, check will be included with the next check run.