ComplaintsforAmerican Reloading, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/27/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed a order on the June 9-2024 it stated complete tracking # N/A I have not received order yet and sent 5 emails with no response yet. money was paid already. just want my order shipped to me. please see what you can do to resolve this. ***** **** ****** **** ** **** ********* *** ******* *** * ***** *** **** **** *** ***** * ****** * * *******Customer response
07/09/2024
I received a email from them and they contacted the shipper and they said they lost the package. They ask if I wanted a refund and I told them yes. Thank you for looking into this.Initial Complaint
06/24/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order on 6/13. I was issued a tracking number on 6/17 and marked my order as complete on 6/20 but as of 6/24 the package has not actually been given to the shipping company. American reloading has yet to reply to my email and does not pick up their phone or have a voicemail box.Customer response
06/25/2024
Hi BBB,
they updated the tracking and it is now on its way.
Initial Complaint
02/22/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I made an online purchase dated 2/15/2024 for a total of $194.99. I have yet to get an order confirmation, funds have been distributed and have sent 3 emails to the contact page to which no responses. The number they have posted online does not have anyone answering and says mailbox is full. I would either like to be refunded or have the order sent to me with an email confirmation. There are no notations on the site of delays, etcBusiness response
03/22/2024
We had an issue with our website for a few days that caused customers to not receive confirmation or shipping emails. Confirmed customer received order on 2/22/24.Customer response
03/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******Initial Complaint
09/26/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased order ***** and only a partial order was received and the. * **** has been impossible to contact. The order is attached and the ***** photo showing the 6 boxes of bullets and there being no box of primers with the delivery. I’d like a refund of the 359.99 that was spend for the small pistol primers. I’ve filed a dispute with my bank alreadyBusiness response
10/19/2023
Customer did not realize order would be delayed. He received his order on 10/2. Issue has been resolved.
Thank you!
Initial Complaint
08/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ordered 500 projectiles on 8/22/23 the product was shipped in a few days. When I received the order the package it was torn open and all the projectiles were missing! I called for several days and emailed several times to try and talk to someone. Today 8/28/23 I called and am told the number cannot be completed as dialed! They have not tried to get back to me after many attempts. Pretty bad customer service. I need this resolved, and I need the product or my money back. Thank you.Business response
08/29/2023
A message from our contact form was replied to and a refund submitted for this order at 10:51 AM on 8/28/23.Customer response
09/04/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *******Initial Complaint
06/16/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I ordered 4,000 projectiles and only received 2,000. Have email and called numerous times even messaged on ******** and Cannot get in touch with anyone about this situationBusiness response
08/02/2023
This case has been resolved. This order was shipped in two separate packages, and the remaining pieces were delivered on 6/19/23.
Thank you!Initial Complaint
05/11/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I order 9mm bullets frOrder number 145428 for 9mm bullets ordered May 1 ***** number issued May 2 ***** still waiting on bullet to be sent to them to ship. I have written this is the fourth time and NO RESPONSE what’s it takeBusiness response
06/13/2023
On May 26th we emailed the customer with his tracking number again and he stated the product was delivered. Please see attached thread.
Let us know if you need anything further but the customer was satisfied with the order.
Thanks,***** ******** ******** ********** *** ***** ******* ******** **** ***** ********
Initial Complaint
04/05/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order on 3-22-23 Order number ********* I received it and the entire ***** bag was demolished. It was actually placed in a clear plastic bag by shipper. It wasn’t a signed for packed. It was left at my door. I only received half the bullets I ordered due to damage. Ive sent 2 emails A ******** message and and ********* message with zero response. I’ve bought several times from American reloading. I even ordered another pack of bullets after being I’ve got no response from them. The price is good. But the customer service and packing is awful unless it’s a boxed itemInitial Complaint
03/29/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered 1,000 1k premium mix ******** bullets ************ order date order ****** received two tracking numbers.. ********************** ********************** first tracking has had no update after the 15th and only making it 23 miles away from there place of business was scheduled for delivery on the 19th second was made on the 21st-22nd but never shipped I have called both phone numbers I could find, 1 of which tells you to use there email okay I have tried every email more then once including twice at there webstore, I have also tried doing it the way by clicking on there email link using windows pop-up express emailing there is no way to get ahold of them, if something go's wrong Why is this still a problem!!? was going to order more but I am not going to order from some one that can't get me my 1st order before I order more.. I should not have to file a complaint here just to get some communication ! it's not encouraging to do business with I just want my bullets I paid for thats it thats all I wantInitial Complaint
02/17/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I had placed an order with American reloading on 1-24-2023 for 8 lbs of smokeless powder. My credit card was promptly charged however nothing was ever shipped. I have sent several emails and have called numerous times but have not gotten a response. Their customer service is terrible and I just want to resolve this issue.
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Customer Complaints Summary
13 total complaints in the last 3 years.
4 complaints closed in the last 12 months.