Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Compost Connection, Inc has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforCompost Connection, Inc

    Light Haul Trucking

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Removal of yard waste only.

    Business Details

    Location of This Business
    12000 Cartwright Ln, Grandview, MO 64030-1180
    BBB File Opened:
    11/16/1992
    Years in Business:
    31
    Business Started:
    11/16/1992
    Business Started Locally:
    11/16/1992
    Alternate Business Name
    • Nature's Rubbish
    Business Management
    • Ms. Sherri L Davis, President
    Contact Information

    Principal

    • Ms. Sherri L Davis, President

    Customer Contact

    • Ms. Sherri L Davis, President
    Additional Contact Information

    Phone Numbers

    Website Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jane D

    1 star

    07/27/2023

    BUYER BEWARE!Compost Connection is a PAY UP FRONT - NO REFUNDS company. After you pay, Compost Connection may or may not be willing to pick up your waste at the agreed upon location. Week after week, the driver consistently refused to take my yard waste at the agreed upon location. Compost Connection gets mad when you use your extra bag coupons. I bought a pack of coupons and when I tried to use them, the driver knocked on my door at 6:30 at night to disparage me for putting out more than my two bags. I tried to explain that I paid for coupons for those three extra bags and that the coupons were on the bags like the office said to do.The Compost Connection driver was angry. He was upset about the location the pick up. He was upset that I put out extra bags. He was upset that he could see I had a pile of yard waste to clean up and would have more extra bags next week. Unless you are o.k. with angry men showing up at your door taking you to task for using the services you paid for, Compost Connection is not for you. When I called to cancel my service with Compost Connection, the woman who answered the phone was rude and vulgar. She had her rapid-fire, pre-practiced response of No refunds. Its on our website ready to go. Based on how I have been treated by this company, I imagine she deals with angry customers a lot, but it does not excuse how she treated me. It cost me $145 to learn about how badly Compost Connection treats their customers.Please think twice before you give Compost Connection your money. It is no accident they make you pay up front and do not offer refunds.

    Compost Connection, Inc Response

    07/28/2023

    We do not offer refunds and it is clear on our website. Our driver asked her to put her bags out front several weeks in a row. The customer's bags were also over their weight limit and our driver is very familiar with bags that are overweight and can deduce which bags are too heavy. If bags are overweight, our policy states to leave a violation sticker and move on. Instead, our driver went to the door to speak with her, instead of just leaving the items behind with a sticker. This is a kind of courtesy that our drivers will do in certain circumstances. The driver has been here for 30 years and is our OPS Director. When she called the office, I stated our policy and tried to speak with her, but instead I was greeted with loud vulgarity. I tried to explain that we would prefer her bags to be set out in front. We do reserve the right to not speak to people who chose vulgarity over reasoning in my office. We will pick up her yard waste as long as her yard waste is placed out in front of her house and under the weight limit. We do send all new customers our policies. For convenience, we offer the purchase over limit stickers. Over limit was not the issue. The issue was the bags/bundles need to be set out front and need to be under the weight limit of 50 pounds. We have an A+ rating with the BBB and a great ****** rating. Outstanding customer service is our goal. Our ratings do reflect that. Thank you kindly.

    Compost Connection, Inc Response

    07/28/2023

    We do not offer refunds and it is clear on our website. Our driver asked her to put her bags out front several weeks in a row. The customer's bags were also over their weight limit and our driver is very familiar with bags that are overweight and can deduce which bags are too heavy. If bags are overweight, our policy states to leave a violation sticker and move on. Instead, our driver went to the door to speak with her, instead of just leaving the items behind with a sticker. This is a kind of courtesy that our drivers will do in certain circumstances. The driver has been here for 30 years and is our OPS Director. When she called the office, I stated our policy and tried to speak with her, but instead I was greeted with loud vulgarity. I tried to explain that we would prefer her bags to be set out in front. We do reserve the right to not speak to people who chose vulgarity over reasoning in my office. We will pick up her yard waste as long as her yard waste is placed out in front of her house and under the weight limit. We do send all new customers our policies. For convenience, we offer the purchase over limit stickers. Over limit was not the issue. The issue was the bags/bundles need to be set out front and need to be under the weight limit of 50 pounds. We have an A+ rating with the BBB and a great ****** rating. Outstanding customer service is our goal. Our ratings do reflect that. Thank you kindly.

    Local BBB

    BBB of Midwest Plains

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.