Complaints

• Initial Complaint

  08/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  A1 is employed as a property manager for a rental I have in Belton Missouri. We have had ongoing issues with late payments from A1 throughout 2024. Payment history March - No deposit April 4 - Deposit April 18 - Deposit May - No deposit June 17- Deposit June 24 - Deposit July - No deposit As of August 21 - No deposit

• Initial Complaint

  09/23/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I recently moved out of my apartment of 3 years. The property is current owned by the third management company since I moved in in 2019. I moved out of my apartment August 1st, 2022. This was largely due to the fact my neighbors directly to the side of me were a drug addicted couple that frequently engaged in domestic violence and constantly smoked cigarettes in their apartment that got blown into my unit. I reported this to A1 Property KC LLC multiple times and they did nothing. Eventually I decided to move because I felt like I was going to be shot through the wall. I know the woman had a gun and they would get into physical altercations. One time I had to yell at them so he would stop strangling her. I called the cops one time they had been fighting for 24 hours and of course they did not answer the door when the cops arrived because they had drugs in their apartment. Essentially I notified the property manager I was moving out 1.5 months before I actually did (August 1st). She did not remember I had informed her because it was verbally and not written. Then she denied I we had had that conversation. In a nut shell, I did not receive my "security deposit" in the mail until September 23rd. They had taken my entire security deposit and are saying I owe them rent up until Aug. 15 because that is when they communicated enough with me to let me know to drop the keys off in their dropbox. (I was vacated since August 1). They are inflating the move out charges, claiming there is more than "wear and tear", which is untrue. Further, I was not under a lease with them since Dec 31, 2021. They failed to renew my lease when I requested it to be renewed several times. I will attach the most current lease. They took my $645 deposit in full and say I owe them $302.10 for August rent. They are a typically slimy property management company and shouldn't be able to treat people like this. I am a full time doctoral student in the fourth year of a 5 year PsyD program & am broke

  Business response

  09/26/2022

  A1 Properties does not "own" the property you resided in located at **** ******** *** **** **.  We effectively took over management of your unit April 2022, previous to us was managed by ***** ********.  I've contacted Kansas City Police and there are no police reports filed against your previous neighbors.  Notice of violation of lease was posted to neighbor for excessive noise.  Unfortunately, our hands are tied as to what can legally be done and to remove tenants without police reports of criminal activity.  As a management company, we posted notice of violation to said tenants and directed you to call police should there be further instance.  I cannot nor will not speak to whether a tenant owns a firearm or whether you felt it unsafe to reside there should she own one.  Per your section 25.a. of your executed lease agreement, it clearly states "All notices required to be sent under the Lease must be in writing and either be: (i) delivered as provided by applicable law; (ii) personal delivered, with proper proof of service; or (iii) sent via U.S. certified mail, postage prepaid, return receipt requested.  All notices required to be sent to Landlord must be sent or delivered to the address where the Rent is to be paid, and all notices required to be sent to Tenant may be sent or delivered to the Premises".  It's always been our policy that ALL notice to vacate MUST be in writing and as clearly outlined in your lease, you are required to do so as well.  We would've never allowed for "verbal" notice.  Keys were returned to the drop box at our office on Thursday, August 11, 2022 marking "return of possession" and walk through with our maintenance person conducted on Monday, August 15, 2022 at 2:00pm.  Per your executed lease agreement, section 3, d. "Rent for any partial month during the Term will be prorated accordingly, on a per diem basis.  The first (1st) monthly installment of Rent shall be paid to Landlord contemporaneously with the execution of this Lease".  Possession of this property was returned on 8/11/22 equating a proration of rents from 8/1-8/11 = $300.08 (27.28/daily x 11 days).  Failure to return possession on or before 1st of the month requires rental payment as outlined in your lease agreement.  The charges applied to your deposit were not for normal "wear and tear".  When you received the property the blinds were not broken, 7 needed to be replaced, there were not holes in walls in numerous rooms that needed repaired and unit was not dirty.  I did revise your deposit disposition to reflect the "Standard Move Out Charges" attached to your executed lease agreement.  You will see attached to this communication, a copy of your executed lease agreement highlighted to show areas notated above, copy of the revised disposition and photos of all items you have been charged for.  We did not "fail to renew your lease", per communication you had with Atlas, also attached, you did not want to renew your lease for full term, owner agreed to allow you to extend for 6 months and then go month to month without additional increase as outlined in your lease agreement.  While I can appreciate being a "full time doctoral student" that does not negate your responsibility as outlined in your lease agreement or relinquish your responsibility for tenant caused damages.  Also, if you wanted to dispute any charges on your disposition, all you had to do was send back in writing and we'd be happy to review further for you.  The remaining balance due after revising is $170.08.

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