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Business Profile

Wholesale Seeds

Pennington Seed Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Seeds.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased multiple bags of black oil sunflower seeds over the course of time. Quality of seeds with excessive amounts of debris and now adding a cheap filler of white milo. States on bag,freshness and quality guaranteed. False advertising. Have tried to register complaint via 800number but gets disconnected. No accountability. This is my last resort.

    Business Response

    Date: 09/13/2023

    We show no record of this consumer reaching out to us. There are four ways we may be contacted; email, phone, USPS  or voice message. Our phones are manned Monday through Friday from 8 AM -5 PM EST. We do guarantee our products and will be more than happy to review for a refund when we have the information in which to do so. We do not believe that any false advertising is involved as the product is fresh when it leaves our warehouse. We have no control over the product from that point until the consumer purchases it. We do not know where or for how long the product has been stored.

    Customer Answer

    Date: 09/13/2023

    Complaint: ********

    I am rejecting this response because:  Yes, they do not have a complaint from me because when I called their complaint line I was put on hold, twice, and they disconnected.  False advertising on the bag.  There is no "premium sunflower seed", the seeds are tiny at best and the bag has more twigs and debris in it then seeds.  Also there is milo filler!  I don't want a refund for the bags I purchased, I can see that the quality control is gone.  I wanted my complaint registered to the BBB.  Done.


    Sincerely,
    ***** ******

  • Initial Complaint

    Date:08/14/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently purchased different vegetable seed packets from **** ***** that are made by Pennington Seed. They had a variety that seemed different and interesting. I bought sweet banana pepper seeds and sweet chocolate pepper seeds. Everything was planted and sprouted but to my surprise I have a bunch of basil growing a mix of green and purple basil. No peppers and the banana peppers are not banana peppers they look to have a different type of pepper growing but not what we wanted. I got onto the company website to contact them multiple times at the bottom of one of their review pages it’s all customer complaints of people buying seeds and getting cheap herbs and onion grasses. I received no reply or explanation. I believe ****** and **** ***** need to stop selling the seeds until this company can get their product straightened out. The seeds are packaged and advertised as organic non-gmo also, but who knows where these herb seeds came from or what it even is. I didn’t keep my receipt because they were $3 seed packets and started growing. But it seems from other complaints, without a receipt the company will not refund anything.

    Business Response

    Date: 09/06/2023

    This is not handled by our department. It is ***** *****************************

Pennington Seed Inc is NOT a BBB Accredited Business.

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