Reviews

Review Details

• Review fromLilli M

  Date: 07/16/2025

  1 star
  The website has been 'unable to process' subscription cancellations for months. I've sent two emails to support and have not heard back from them. I'm now having to debate the fact I might have to cancel my bank card just to get out of the subscription. Do not use any subscription with this company, they will make it impossible to cancel.

  Movavi Software Inc

  Date: 07/24/2025

  Hello, *****!Thank you for letting us know about your situation. We take into account the opinion of each client in order to constantly improve our products and services. According to the information in our database, the automatic renewal of your subscription was disabled on July 18, 2025, so you will not be charged in the *********** regards, Movavi team

• Review fromjohn h

  Date: 07/14/2025

  1 star
  I emailed these people and get nowhere. no live persons and phone number ???. this is what i get.Hmmm can't reach this page It looks like the webpage at ************************************************************** might be having issues, or it may have moved permanently to a new web address.ERR_HTTP2_PROTOCOL_ERROR

  Movavi Software Inc

  Date: 07/17/2025

  Hello! Thank you for taking your time to leave your feedback! Please accept our apologies for any inconvenience caused. Kindly note that a live agent from the Movavi support team has sent you multiple emails with instructions on how to resolve the issue. According to the information in our database, you have successfully activated the program. If you are still having problems with activation, please let us know by replying to the last email you received. Our support team will be glad to assist you.

• Review frommeilin p

  Date: 06/02/2025

  1 star
  False ads: when they charged a credit card much more than the advertised price and discount price, as the system showed. The new version rendered the program dysfunctional. Send an .exe link to collect personal data from the client's computer.After dealing with the issue for over a month, only a partial refund was made. Do not risk your data with the company. I wonder what the company's purpose is.

  Movavi Software Inc

  Date: 06/04/2025

  Hello, ******! Thank you for your feedback. We are sorry to hear that you had such an impression. 
  Please note that if an error occurred during the payment process and you were overcharged, you must contact our support team and we will be glad to refund you the overpayment.
  Also note that in order to analyse the problems that users are experiencing, our support team sometimes needs additional system information. The log collection file that our support agent sent you does not collect any personal information and does not pose a risk to your computer. This file only collects detailed information about the operation of our program on your PC and the errors that occur in the program, so that we can localize the cause of the problem with the program and offer users a further solution.

• Review fromRichard C

  Date: 05/20/2025

  1 star
  Pretty much the same complaint as everyone else. Fraudulent continuing charges on my CC after multiple support emails acknowledging my many requests to cancel. Hostile attitude in emails and also flagrant violations of the CAN-SPAM act as well. This is a criminal enterprise. Prove me wrong Movavi!

  Movavi Software Inc

  Date: 06/03/2025

  Hello! We are very sorry to hear about this situation. Please accept our apologies for any inconvenience. It looks like there was a failure in our payment system, due to which the automatic renewal of your subscription was not cancelled after your first request. However, after you contacted us again, our support team agent cancelled the automatic renewal of your subscription and sent you an email on May 21, 2025 confirming that the auto-renewal of your subscription was turned off. No further charges will be made to your account.

• Review fromRyan T

  Date: 04/07/2025

  1 star
  I wish I could leave 0 stars. The product never functioned correctly, and they continued to bill my card after I had asked them to cancel the subscription. I thought the government passed a law for companies to make it as easy to cancel a service as it is to sign up. Their online portal is super easy to spend money, and impossible to cancel. I emailed directly about the issue and was met with hostility. I went the route of a CC charge back, and they then emailed me saying that if I do not cancel the charge back they will continue to charge my account. In decades of online purchases and subscriptions this company is by far the worst I have ever worked with. The product being poor was the least of the issue. Billing my CC and essentially holding it hostage is next level.

  Movavi Software Inc

  Date: 04/16/2025

  Hello, dear customer. Thank you for letting us know about your situation. We regret any inconvenience caused by the process of canceling your Movavi Slideshow Maker auto-renewal subscription. According to our information, your subscription auto-renewal has already been cancelled, so no more funds will be debited from your account.
  Our support team will be happy to provide you with a refund for the unwanted auto-renewal that was made on April 1, 2025. However, according to our information, you also opened a disput for the original purchase, i.e. the order made on March 1, 2025. A refund for the order from March 1, unfortunately, cannot be provided, since the time frame for requesting a refund for this order has passed. Therefore, we kindly ask you to cancel the disput for the original purchase made on March 1, 2025, so that we can provide you with a refund for the auto-renewal (order from April 1, 2025).

• Review fromTony W

  Date: 03/17/2025

  1 star
  I paid for a video converter, never got the code. Sent communication to customer service, tried to call, and requested the code several times. Send my payment information and zero response. Use another company, they are awful.

  Movavi Software Inc

  Date: 03/21/2025

  Hello Mr. ********** are very sorry to hear that you are experiencing this situation. Unfortunately, we have to inform you that the Movavi customer support team has not received any requests from the email address you provided.We have sent all the information needed to download and activate the program to the email address you provided. Also, just in case, please check your "Spam" folder. Sometimes the email with the activation key is mistakenly sent to this folder. If you are still having trouble activating the program, please contact our support team via our official website (Open Movavi official website, click on "Support" and then "Submit a request") and describe your problem in detail. We will be glad to assist you.Movavi team.

• Review fromValentina G

  Date: 09/23/2024

  1 star
  Yesterday, I attempted to purchase Movavi Video Editor 24 but received "ERROR" message for unknown reasons. I tried using both **** and Master Card, and upon checking, all entered information was correct. Eventually, the purchase went through, but I was charged 5 times instead of once, as shown on my online statements. I only agree to pay once and feel that my money has been taken without my consent, which seems fraudulent.

  Movavi Software Inc

  Date: 01/29/2025

  Hello! Please accept our apologies for the delay in responding to your complaint. It appears that in your situation there was an issue with the payment process and funds were charged by mistake multiple times. If this happens, our support team always provides a full refund for all erroneous charges. Please clarify if you have contacted Movavi support to resolve this issue?

• Review fromAlex S

  Date: 05/30/2024

  5 stars
  I have been using the company's products for several years now. They help in any situation, I especially recommend Movavi Video Suite or Movavi Unlimited, as they have all the tools for creating videos in one program. Thematic sets of effects help diversify my videos for my personal blog.

• Review fromAna P

  Date: 05/05/2024

  1 star
  Movavi is not legitime *********** BEWARE with their policy First of all I would say that the company was not held by america mentality and the customer must have the right to get a refund at a certain time.I purchased movavi editor to edit my videos for ******** but after I purchased the first software its devil trick , you can not edit at all then you need to upgrade , then I upgraded it and again i could not do nothing and i will need to upgrade it again.I realized that the company is a scammer, don't buy from them, the customer service told me that the next time I read our policy .I Purchased the software around 10:00 pm ( see screenshot), and as soon I get up I requested for refund and they told me that they will refund just one software because the first software key was activated but the reality was both key were activated and from the back end they can block the keys.They are nasty people. I have no idea how Brazilian people are buying that software.If I could leave 0 feedback I would .I tried to add the screenshoot from that transaction made on april 22 at 10:00pm and requested refund 9:00am less than 12 hours.REPLY: I WANT MY REFUND AS SOON AS POSSIBLE, NEVER USED NONE OF YOUR SOFTWARE , IN THE *** CLIENTS STILL HAVE THE RIGHTS TO RETURN AND GET REFUND , IF YOU WANNA SELL YOUR SOFTWARE IN THE *** TRY TO FOLLOW THE COMPANY AS AMAZON.update on your ticket - #******* REFUND REQUEST FOR BOTH DOWNLOAD

  Movavi Software Inc

  Date: 06/04/2024

  Hello! Thank you for letting us know about your situation. Whilst we regret the inconvenience, we share the point of view that before purchasing a license it is necessary to test the free trial version of the product and make sure it meets all the requirements. Please note that according to our Refund Policy, refund for purchased and activated software is only possible if you experience technical or other problems with the software that cannot be solved. We always try to clearly communicate to users our refund policy, which is also stated in the license agreement that any user agrees to when purchasing and installing the program. If you experience any technical issues with the program, please contact our support team and provide more details. We will be glad to help you.

• Review fromBrianna C

  Date: 02/15/2024

  1 star
  Do not use anymore.I don't know who owns the company now, but it is awful.For the past seven years I used Movavi with no issues. But then last year (or perhaps before then) things got difficult if you wanted to use an older version of the software.So, I purchased a yearly subscription. I have been trying to cancel my subscription and delete my account. I think it might have worked, but I don't know.No one is getting back to me except through automatic responses. On top of that, the US number they use is not even connected to a service. It's just a machine with no options to leave a message or talk to someone.

  Movavi Software Inc

  Date: 06/04/2024

  Hello! We apologize for any inconvenience. Please note that we have several communication channels for clients, such as a weekday online chat on our website, our official accounts on all major social networks, as well as the ability to contact technical support directly from the client account. According to our information, an agent from our support team responded to you on the day of your request (February 15, 2024), and successfully resolved your issue. We would be very glad if you could update your review as your issue has been resolved.