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Computer Software
Movavi Software IncThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.64/5 stars
Average of 11 Customer Reviews
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Review fromRyan T
Date: 04/07/2025
1 starRyan T
Date: 04/07/2025
I wish I could leave 0 stars. The product never functioned correctly, and they continued to bill my card after I had asked them to cancel the subscription. I thought the government passed a law for companies to make it as easy to cancel a service as it is to sign up. Their online portal is super easy to spend money, and impossible to cancel. I emailed directly about the issue and was met with hostility. I went the route of a CC charge back, and they then emailed me saying that if I do not cancel the charge back they will continue to charge my account. In decades of online purchases and subscriptions this company is by far the worst I have ever worked with. The product being poor was the least of the issue. Billing my CC and essentially holding it hostage is next level.Movavi Software Inc
Date: 04/16/2025
Hello, dear customer. Thank you for letting us know about your situation. We regret any inconvenience caused by the process of canceling your Movavi Slideshow Maker auto-renewal subscription. According to our information, your subscription auto-renewal has already been cancelled, so no more funds will be debited from your account.
Our support team will be happy to provide you with a refund for the unwanted auto-renewal that was made on April 1, 2025. However, according to our information, you also opened a disput for the original purchase, i.e. the order made on March 1, 2025. A refund for the order from March 1, unfortunately, cannot be provided, since the time frame for requesting a refund for this order has passed. Therefore, we kindly ask you to cancel the disput for the original purchase made on March 1, 2025, so that we can provide you with a refund for the auto-renewal (order from April 1, 2025).Review fromTony W
Date: 03/17/2025
1 starTony W
Date: 03/17/2025
I paid for a video converter, never got the code. Sent communication to customer service, tried to call, and requested the code several times. Send my payment information and zero response. Use another company, they are awful.Movavi Software Inc
Date: 03/21/2025
Hello Mr. ********** are very sorry to hear that you are experiencing this situation. Unfortunately, we have to inform you that the Movavi customer support team has not received any requests from the email address you provided.We have sent all the information needed to download and activate the program to the email address you provided. Also, just in case, please check your "Spam" folder. Sometimes the email with the activation key is mistakenly sent to this folder. If you are still having trouble activating the program, please contact our support team via our official website (Open Movavi official website, click on "Support" and then "Submit a request") and describe your problem in detail. We will be glad to assist you.Movavi team.Review fromValentina G
Date: 09/23/2024
1 starValentina G
Date: 09/23/2024
Yesterday, I attempted to purchase Movavi Video Editor 24 but received "ERROR" message for unknown reasons. I tried using both **** and Master Card, and upon checking, all entered information was correct. Eventually, the purchase went through, but I was charged 5 times instead of once, as shown on my online statements. I only agree to pay once and feel that my money has been taken without my consent, which seems fraudulent.Movavi Software Inc
Date: 01/29/2025
Hello! Please accept our apologies for the delay in responding to your complaint. It appears that in your situation there was an issue with the payment process and funds were charged by mistake multiple times. If this happens, our support team always provides a full refund for all erroneous charges. Please clarify if you have contacted Movavi support to resolve this issue?Review fromAlex S
Date: 05/30/2024
5 starsI have been using the company's products for several years now. They help in any situation, I especially recommend Movavi Video Suite or Movavi Unlimited, as they have all the tools for creating videos in one program. Thematic sets of effects help diversify my videos for my personal blog.Review fromAna P
Date: 05/05/2024
1 starAna P
Date: 05/05/2024
Movavi is not legitime *********** BEWARE with their policy First of all I would say that the company was not held by america mentality and the customer must have the right to get a refund at a certain time.I purchased movavi editor to edit my videos for ******** but after I purchased the first software its devil trick , you can not edit at all then you need to upgrade , then I upgraded it and again i could not do nothing and i will need to upgrade it again.I realized that the company is a scammer, don't buy from them, the customer service told me that the next time I read our policy .I Purchased the software around 10:00 pm ( see screenshot), and as soon I get up I requested for refund and they told me that they will refund just one software because the first software key was activated but the reality was both key were activated and from the back end they can block the keys.They are nasty people. I have no idea how Brazilian people are buying that software.If I could leave 0 feedback I would .I tried to add the screenshoot from that transaction made on april 22 at 10:00pm and requested refund 9:00am less than 12 hours.REPLY: I WANT MY REFUND AS SOON AS POSSIBLE, NEVER USED NONE OF YOUR SOFTWARE , IN THE *** CLIENTS STILL HAVE THE RIGHTS TO RETURN AND GET REFUND , IF YOU WANNA SELL YOUR SOFTWARE IN THE *** TRY TO FOLLOW THE COMPANY AS AMAZON.update on your ticket - #******* REFUND REQUEST FOR BOTH DOWNLOADMovavi Software Inc
Date: 06/04/2024
Hello! Thank you for letting us know about your situation. Whilst we regret the inconvenience, we share the point of view that before purchasing a license it is necessary to test the free trial version of the product and make sure it meets all the requirements. Please note that according to our Refund Policy, refund for purchased and activated software is only possible if you experience technical or other problems with the software that cannot be solved. We always try to clearly communicate to users our refund policy, which is also stated in the license agreement that any user agrees to when purchasing and installing the program. If you experience any technical issues with the program, please contact our support team and provide more details. We will be glad to help you.Review fromBrianna C
Date: 02/15/2024
1 starBrianna C
Date: 02/15/2024
Do not use anymore.I don't know who owns the company now, but it is awful.For the past seven years I used Movavi with no issues. But then last year (or perhaps before then) things got difficult if you wanted to use an older version of the software.So, I purchased a yearly subscription. I have been trying to cancel my subscription and delete my account. I think it might have worked, but I don't know.No one is getting back to me except through automatic responses. On top of that, the US number they use is not even connected to a service. It's just a machine with no options to leave a message or talk to someone.Movavi Software Inc
Date: 06/04/2024
Hello! We apologize for any inconvenience. Please note that we have several communication channels for clients, such as a weekday online chat on our website, our official accounts on all major social networks, as well as the ability to contact technical support directly from the client account. According to our information, an agent from our support team responded to you on the day of your request (February 15, 2024), and successfully resolved your issue. We would be very glad if you could update your review as your issue has been resolved.Review fromjason w
Date: 11/10/2023
1 starjason w
Date: 11/10/2023
Zero customer support. Have not received my unlock keys and there's no way to contact them. BUYER BEWAREMovavi Software Inc
Date: 06/03/2024
Hello! Thank you for letting us know about your situation. We are very sorry that you had this impression. After all, our customer care team works every day to provide prompt assistance to our customers. If your issue is still relevant, please contact our support team (Open Movavi official website, click on **************** and then "Submit a request") and describe the issue in detail. We will be glad to assist you.Review fromJessica
Date: 06/11/2023
1 starJessica
Date: 06/11/2023
If I could give 0 stars I would!!! I created a slideshow with the free trail and then needed to edit it after the trail and remove the watermark so I followed the instructions and bought the year subscription only to find out that thats an additional $100 for the effects store! *** sent multiple emails to the company and their 30 day money back guarantee is a JOKE! I reached out maybe 3 hours after purchasing and have escalated with PayPal! Do not use this company!!!Movavi Software Inc
Date: 06/03/2024
Hello *******! Thank you for sharing your experience. Please accept our apologies for any inconvenience caused by our product. Please note that purchasing an Effects Store subscription is optional. You can remove all unactivated paid effects from the project and then the video will be saved without a watermark. You can use any built-in effects (transitions, titles, stickers) available in the program by default for free. These effects are very easy to distinguish from paid ones - they are not marked with a golden crown icon. Please also note that 30 Day Money Back Guarantee means that if you experience technical or other problems with the purchased software that cannot be solved, you can get a complete refund of your purchase price within ******************************************** problems regarding our software, please contact our support team and they will definitely help you.Review fromStephenie H
Date: 04/14/2023
1 starStephenie H
Date: 04/14/2023
I downloaded the free trial to make a slideshow. I liked how it worked but didnt want to buy a lifetime purchase. I emailed their support asking if I could purchase a single slideshow. They responded no, and sent me a link with a discount to purchase the full service. I followed the link, received my activation key, and activated the service only to find that they required me to purchase a second service that would cost as much as the first to get my slideshow without a watermark. I immediately emailed them back requesting a refund. They refused repeatedly. Dishonest business practices and terrible customer service. Use any other company for video software.Movavi Software Inc
Date: 06/03/2024
Hello *********! Thank you for letting us know about your situation. We are really sorry that you experienced this. Please update your review by indicating the ticket ID issued to you by our support team so that we can find your request and investigate this situation in more detail. We will be glad to help you.Review fromTamara P
Date: 06/15/2022
4 starsI am not a professional videographer, although I am a photographer, and I really have no experience building slideshows. But my niece asked me to make a timeline slideshow for her daughter's graduation.I had heard about Movavi and decided to download it. Wow! It is so user-friendly and intuitive that I was able to build a comprehensive and fun slideshow in about a couple of hours. I added music and videos of my niece when she was little. Everyone loved it and cried! Mission accomplished.The ability to use the Slideshow Wizard, applying transitions and clip lengths for all the pictures at one time was really a time saver. I love this software! I'm accurately ready to make smaller ones of my clients portraits as a Thank You.So many possibilities. Thanks Movavi, you make me look good!
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