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Business Profile

Art Supplies

Let's Make Art Holdings, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Art Supplies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/19/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 29, 2022, I made a purchase from Let's Make Art address on wrong package I Midwestern Painting c/o Let's Make Art **** *********** **** ******** ** *****. The wrong package arrived on November 5, 2022 by Fed Ex. I immediately contacted Customer Service and they stated, "they would resend Winter Wonderland." I asked what they would like for me to do with the wrong package. No reply since Fed Ex leaves it to the company (I called) to send back the package. On November 7, they stated the order was updated. On November 17, I contacted the company again stating I had not received Winter Wonderland. They in turn stated, that Fed Ex delivered it and had photos. I looked at the tracking and both pictures are of the same wrong package on the same delivery day of November 5, 2022. Then, they stated, I must have had a porch pirate and that the return item must be taken to a secure place (this is November 18, 2022). I asked on November 6 what to do. My credit was charged. The package has a different address to *** ******* ** *** ***** ***

    Business Response

    Date: 11/23/2022

    Hi ********

    We are so incredibly sorry for the miscommunication that happened with our Customer Service team. We have let this team member know about this, and we see that they were able to correct that issue for you. We apologize again for the issues with your order and for the trouble that has been caused. If there is anything else we can do to help you, please do not hesitate to reach us at ********************** 

    Thank you

    Customer Answer

    Date: 12/03/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ******* *******

  • Initial Complaint

    Date:04/28/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order and the order was marked as shipped but never arrived. You can read the attachment and see it is marked "fullfilled" but that was incorrect. You can see the 2nd attachment for December also marked fulfilled which is also incorrect. The company has zero ability to contact them outside of a chat window which is never live; this was very frustrating as it took days to get a response. I was told my order would be shipped out again right away. After 2 more months I reached out again and was told both orders were never actually shipped because one of the items had been oversold and they never got more so my order just sat unfulfilled while I was thinking it had been shipped and lost in transit. The company marked both orders fulfilled which is incorrect. I was told I could get part of my order and the other part would be shipped as soon as it was back in stock. That never happened. I reach out again 2 months later and part of my order was shipped but I was still missing part. I have yet to get the missing portion of my order or a refund. I feel that I should have been given a total refund for having been lied to and waiting months to get to the truth. I also feel that the company needs to have a way for customers to get in touch with someone outside of a chat window that leaves zero accountabilty.

    Business Response

    Date: 06/03/2022

    This order was affected by technical errors within the warehouse we partner with for shipping. Our Customer Service Team continuously stayed in contact with the customer in regards to the order and relayed any new information provided to us by our warehouse. We also attempted to resolve the issue on our end several times, however, the issue was not resolved within our warehouse, and ultimately, this order was entirely refunded. A new order that was created to help fix the issue was also delivered and received, and the customer was not charged for these items (************ ******** ******). Our customer service team was also able to respond within our stated time frame. Additionally, our site has more than one way to contact us including email, phone, and FB messenger. 

    Customer Answer

    Date: 06/03/2022

    ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* **** ****** ******** *******
    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.  The company does not provide a phone number or email address so the chat window was my only form of communication. However, the chat window was not working and I was unable to see the response to my issue.  Thank you for your help resolving this.  

    ******** ***** ********

Let's Make Art Holdings, LLC is NOT a BBB Accredited Business.

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