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Business Profile

Floor Coverings

Michael Brown Flooring

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Floor Coverings.

Complaints

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Complaint Details

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  • Initial Complaint

    08/19/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unresolved
    I gave the company 3 weeks with an empty house. They took up the old hardwood and didn’t come back for 2 weeks then I let them know I was moving in on 7/21/2023 and I need the house done. They got the living room, dining room, and kitchen. The bedroom still had nails sticking up and I could not go in there. It took them 2 more weeks before they did the rest. Then they still had areas that needed attention and it took another 2 weeks to come fix the issues but as soon as I made the final payment they left without doing a walk through or finishing what they came to finish. I asked if they were going to come fix it and ******* said yes but he never did. I had to hire another person to come fix the issues and it is going to cost me another 2900.00 dollars to have it all done.

    Business response

    09/05/2023

    The first Job was for the floor and bas boards were done by someone else and we did not do that job.  We did the tear out and it took us much longer because we had to pull out 50,000 nails at least before we started the job.  We spent most of time pounding and pulling nails.  We did not anticipate that when we originally gave the bid.  Whenever the customer had a issue with anything we would promptly address those issue and then she would say it looks great, then there was another issue and we would address that issue.  Now it is about the time and we can not do anything about the time at this point.  

    Customer response

    09/10/2023

    Complaint: ********

    I am rejecting this response because:
    They came to finish the job but when I paid they left before completion and before do a final walk through. I texted them to see if they were going to come finish and they said they would but never did. I had to get someone else to finish all the mistakes and finish the areas that was not properly done.



    Sincerely,
    ******** ******

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BBB Rating & Accreditation

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Years in Business: 9

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Contact Information

1501 Paris Ave

Hannibal, MO 63401-3111

Visit Website
(314) 456-0439

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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