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Business Profile

Dentist

Aspen Dental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

This profile includes complaints for Aspen Dental's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 22 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got my teeth removed in December. And was wanting a bridge she told me I cannot take care of her bridge good enough that she was going to give me dentists. I'm not happy with my dangers. And I had to go back to get a tooth extracted. On April 8th, she removed the tooth but cause damage to the tooth in front of it. I am in pain, and I don't believe that her procedure. What's the right way to take care of?

      Business Response

      Date: 04/21/2025

      April 21, 2025

      Office of the Better Business Bureau

      Acknowledgment of Complaint Case No: ********

      Dear *** or Madam,

      We are writing to acknowledge receipt of the complaint filed by ***** ******* regarding their experience
      at the Aspen Dental branded practice located in ******, ** which is independently owned and operated
      by ****** **** Dental, PLLC.

      Upon receiving the complaint, the office that treated the patient will initiate an internal review of the
      issues raised. A team member from that office will then be reaching out directly to the patient to discuss
      the details of the complaint and work towards a mutually agreeable solution.

      We appreciate the Better Business Bureau's role in facilitating communication between consumers and
      businesses and take this matter seriously. Rest assured that we will make every effort to rectify the
      situation and provide a positive outcome for the patient.

      If you have additional questions, please do not hesitate to contact me. Thank you for your attention to
      this matter.

      Sincerely,

      ******* *****
      Regulatory Relations Specialist

      On behalf of ****** **** Dental, PLLC

    • Initial Complaint

      Date:03/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a tooth pull procedure that was only partially covered by insurance. I was not made aware of the cost associated with the procedure. The cost was never made clear to me. I was enrolled in a financing plan that I did not agree to.

      Business Response

      Date: 03/12/2025

      Response attached.

    • Initial Complaint

      Date:10/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to aspin dental because they were running promotions for Hispanics to make payment plans to get your teeth fixed. There add says we are looking for individuals to have there teeth fixed. There add promises a teeth cleaning and a check up for *****. Given a check up and no teeth cleaning and a total amount of 36.000.00 for everything that needed to be done. They clam a easy payment plan and there's no such thing for people without insurance. They want 60% up front. No payment plans. They lied that it is easy and affordable.

      Business Response

      Date: 10/14/2024

      Response attached.

    • Initial Complaint

      Date:10/08/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a partial made by Aspen Dental but it never fit. I never wore them and I took it back to Aspen Dental and they told me they couldn&#**;t do anything about it. When I left I realized I didn&#**;t have the partials with me and I called the office back to see if they still had them and they said no but I believe they threw them away.

      Business Response

      Date: 10/11/2024

      October 11, 2024

      Office of the Better Business Bureau

      Acknowledgment of Complaint Case No: 22396316

      Dear Sir or Madam,

      We are writing to acknowledge receipt of the complaint filed by Carolyn Little regarding their experience
      at the Aspen Dental branded practice located at Bridgeton, MO which is independently owned and
      operated by Abaji Dental PC.

      Upon receiving the complaint, the office that treated the patient will initiate an internal review of the
      issues raised. A team member from that office will then be reaching out directly to the patient to discuss
      the details of the complaint and work towards a mutually agreeable solution.

      We appreciate the Better Business Bureau's role in facilitating communication between consumers and
      businesses and take this matter seriously. Rest assured that we will make every effort to rectify the
      situation and provide a positive outcome for the patient.

      If you have additional questions, please do not hesitate to contact me. Thank you for your attention to
      this matter.

      Sincerely,

      Carrie Renfer
      Regulatory Relations Specialist

      On behalf of Abaji Dental PC

    • Initial Complaint

      Date:05/16/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This dentist office required me to pay 330 in advance of treatment and gave me a treatment plan promising 225 in insurance reimbursement. I paid for my services in advance on 1/10/2024 and this office has failed and refused to file a claim for my covered services and has failed to provide me with an itemized bill.

      Business Response

      Date: 05/20/2024

      Response attached. 

      Customer Answer

      Date: 05/20/2024

      Complaint: ********

      I am rejecting this response because:they promise but never follow through.


      Sincerely,

      ****** ******

      Business Response

      Date: 05/20/2024

      This complaint is under review. Please allow additional time.

      Customer Answer

      Date: 05/20/2024

      Aspen claims it will take 30 to 45 days to file this claim Note how fast ****** processed my dental claims. If it takes that long, it's their artificial delay or just plain incompetence.

    • Initial Complaint

      Date:04/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received service at Aspen Dental on 6/23/23 and 8/9/23. I was presented with a payment plan and the amount I had to prepay in order to proceed with services. I paid the amounts asked for with my HSA card. Eight months later, I receive a bill from Aspen Dental asking for $387.10. In the bill, it mentions the service dates but has NO MENTION of the amounts I already paid. They are asking me to double pay which should be illegal. Also, I tried calling the main office and my local dentist office where I received treatment and no one will answer the phone. I would like an itemization showing the CORRECT amounts I paid, as when I finally got through to customer service they said I only paid $100 which is absolutely false. I do not owe this amount.

      Business Response

      Date: 04/19/2024

      Response attached.

    • Initial Complaint

      Date:04/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/3/2023, ASPEN DENTAL, proposed opening a line of credit with CareCredit for $26,300.00. The credit was applied for and approved on 8/3/2023 at 12:52pm. That same day, my information was used to open another line of credit for $111,870 (no time indicated). Beginning on 9/27/23, funds were withdrawn from my account: Withdrawal Log: From Aspen Dental -$1,121.00 9/27/23 -$500.00 10/6/23 -$500.00 11/3/23 -$1,714.00 11/1/23 TOTAL:$3,835.00 ******************* (CareCredit) $17,114.00 11/10/23 $5,155.00 12/12/23 $17,114.00 12/8/23 $17,114.00 1/5/24 $17,114.00 2/2/24 $17,114.00 3/1/24 $17,114.00 3/29/24 TOTAL: $107,839.00 All of this plus $563 in baking fees.

      Business Response

      Date: 04/17/2024

      Response attached!

    • Initial Complaint

      Date:04/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received a bill from Aspen Dental for work that has already been paid for. When starting my treatment with them, I was told I had to pay for my plan upfront, and they signed me up for a credit card through them. It was put on the credit card before I even received the services in order to be scheduled per the office manager. That was on October 10th of 2022. I was seen for my first treatment on October 27th 2022. I did receive the treatment and have been making on time payments on the card since. 2 years later they send me a bill for the same thing, even though its on the credit card. I have tried numerous times to reach the office, and no one will return my calls. I have called the billing number provided on the statement multiple times and the line is so choppy you cannot hear what options to pick. Ive called the customer complaint line and have been left on hold for long periods of time with no response. This is unacceptable. I refuse to pay twice for a service they forced me to get a credit card to pay for in the first place. I have no way of resolving it with them, because they have made it IMPOSSIBLE to speak to someone.

      Business Response

      Date: 04/09/2024

      Response attached.

    • Initial Complaint

      Date:03/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/2/2022 went to the dentist to have work done. They calculated what I needed to pay in the amount of ****** before the procedure was done and I paid it. They submitted the work to my insurance company and there was a contracted rate of $346.00 that my insurance their portion of $236.80. They cut a check on 11/11/22 and when that check wasnt received they sent another on 1/23/23 which was cashed on 3//3/23. Received notices that I still owed a balance ***** and could never get the correct person at Aspen dental to speak to me or call me back. When they sent a final notice due I spoke to a person at the main desk who said I still had time on this and they would give it to the billing person to review. I then called my insurance company on 7/25/23 who gave me all the above monetary details and in doing the numbers figured out that Aspen actually owed me $79.20. I called Aspen back and again couldnt get a hold of the billing person and told the person who answered about this situation who said they would look into and get back to me as the billing person was out. I never heard back and admittedly assumed that the situation was taken care of and got rid of the paperwork with names and dates of the exact persons I spoke to at Aspen. Now in February of 2024 i find out that Aspen sold my debt to a collections agency.

      Business Response

      Date: 03/12/2024

      Response attached.

      Customer Answer

      Date: 03/21/2024

      Looking for the collection & any credit impact reversed and the ***** that Aspen Dental owes me.

      Customer Answer

      Date: 03/27/2024

      Hello,

      I didn't receive any communication regarding updates to this complaint and now I see it is closed.  This issue has not been resolved, how do I open it back up?  I have attached the documentation showing the disputed amount that they owe me as well as to remove the collection amount of $43

      Business Response

      Date: 03/27/2024

      The patient has been called and emailed with no response. The patient at this point must call ************, option 2 for further assistance as this case is closed.

      Customer Answer

      Date: 04/01/2024

      Complaint: 21412616

      I am rejecting this response because:

      Hello,

      I am still trying to get in contact with a person at Aspen.  Originally when they contacted me I assumed it was in response to my ****** review of them and I responded to that email in frustration.  After I realized that they were contacting me in response to the BBB complaint I ate crow and responded back to the person who originally contacted me by email.  I explained to ***************************** that I needed to converse via email to document our conversation and it is my busy time at work and I am not available to talk during their hours of operation.  I have emailed them on 03/27 including the documents for my case, then a follow up on 03/28 and 03/29.  The 03/29 email had an out of office bounce back that said they were out of the office from 03/27 until 04/03. 

      Sincerely,

      *******************

      Customer Answer

      Date: 04/02/2024

      I don't understand how this is closed when the company hasn't spoken to me yet.  I just want them to review the files I sent over.  The person I am dealing with is out of the office until the 3rd, why can't this stay open until I hear from them?

    • Initial Complaint

      Date:02/08/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My lower dentures never fit properly,spent over a year having adjust them over and over....finally the dentist told me they would never fit as they should .... Dealing with the financial office I signed the document for a complete return of my cost...$1950 and now it's been 2 months and no refund! Local office is giving me the run around and won't return my calls.......

      Business Response

      Date: 02/12/2024

      Response attached.

    Aspen Dental is NOT a BBB Accredited Business.

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