Business ProfileforAarons Alternative Energy and Chimney Services Inc

On May 3, 2023 Aaron's Alternative Energy installed a Morso wood stove at our home in Washington, Missouri. Since then, we have had water damage to our ceiling, floor and wood stove. We called Aaron's to ask them for help in repairing the problem. On 10/20/23 they sent an employee out to try and fix the roof leak. We still had evidence of roof leakage during the next rain event. On October 31st, we were told to send photos of the damage and on November 1st, we sent an email with photos. We were told that they would make everything right, including hiring a roofer, performing ceiling repair, stove repair etc. as needed to correct the problems from the water damage. After their initial responses, we called them back to see when to expect definitive action. We were told that the owner of the company would come to our home to look at the problems personally - November 8th at 3PM. He no-showed. We called them starting on November 8th after the missed house call, again on November 9th and again on the 10th. They did not answer our calls and have not returned our multiple voicemail messages. I have now hired a roofer at my own expense and plan to hire a chimney service to look at the chimney installation to make sure it is safe. I have also contacted the Morso stove company to ask for help resolving this situation. We would like the cost of the installation refunded to us to help cover the cost of the repairs to our house and stove.