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Business Profile

Heating and Air Conditioning

Central Air Heating and Cooling LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called this company for emergency repair of air conditioner. Spoke to a *****. She mentioned that there will be a $89.00 charge plus parts and labor to fix the problem. She promised that the technician will not leave without fixing the air conditioner. The technician showed up, spent about 10 minutes and said that there is nothing he can do. Charged me a total of $170.99. Technician said he cannot fix the problem. The only reason I agreed to hire this company is because of the statement ***** made. False statement to sell their work is not good business practice.

    Business Response

    Date: 08/24/2022

    Customer called on the weekend with no air conditioning. We cannot guarantee anyone 100% that their unit can be fixed on the day we come out. This particular unit had a specialty motor that we did not have in stock, no company has vans big enough to have every part for every single brand of furnace and air conditioner. The customer was told that we would have to go to a supply house on Monday and get the part needed if the supply house was in stock. This is normal procedure. Our service men are paid to be on call 24hrs a day and paid overtime to go out after hours. We figured out the problem and we would have fixed the problem as soon as we could get the bad part. We did not originally install the equipment for this customer, we were called out because of a failure.  

    Customer Answer

    Date: 08/24/2022

    Complaint: ********

    I am rejecting this response because: The excuse that they cannot have all makes and models of motors is not acceptable. If this is the case, they should mention this clearly to the customer before they send their technicians and NOT make the promise that they will not leave without fixing the problem. They should state exactly what this response says. BUT that is not what ***** told me. They charge customers overtime under a false promise and pretense. This is unacceptable.



    Sincerely,

    *** *******

Central Air Heating and Cooling LLC is NOT a BBB Accredited Business.

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