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Business Profile

Home Health Care

Equinox Health Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Health Care.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/17/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I met Mr. ***** ******** when I stayed on ***** Avenue. He told me about getting services to help me. Now I have a lady helping me for work that is not being done. I don't trust them or feel comfortable with them. I don't want any contact with them anymore.

    Business Response

    Date: 03/14/2023

    I did meet her when she was on ***** Avenue.  She began her services on ***** Avenue.  When she began her services her father was her original caregiver.  She had issues with her father because he would not do things like take her to the store to get cigarettes.  Then we switched her over to her sister.  Then she had problems with her sister then we switched her over to one of her friends and that didn't work out.  We ended up getting someone from our company who is an experienced caregiver and she had problems with that.  Unfortunately, CDS services is not the services that should be appropriate for her at this time.  She needs assistance beyond CDS services and that is all I will say at this time.

    Customer Answer

    Date: 03/22/2023

    Complaint: ********

    I am rejecting this response because:  My dad was my first care giver, they lied and said I had issue with him because he wouldn't take me to the store to get cigarettes.  That is not true.  After my father,  my sister was my care giver, then ***** ********* was my home health aid for a month and a half and he did not do anything.  He would have me clock him in and out, and he never showed  up to do anything.  He thought sending me $120.00 was going to  suffice for him not doing his job.  ***** ********* sexual harassed me, he made have oral sex with me, I was afraid and scared of him.  He forced me to sign up with this company.  The only issue I have with the new  lady is she comes any time she feels like it.  She does not come at the same time everyday.  I would prefer to deal with the sister of the company instead of him.  I asked for her number but he would not disclose it to me.  When I got in touch with I already called you guys.  

Equinox Health Services is NOT a BBB Accredited Business.

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