ComplaintsforDobbs Tire & Auto Centers

• Initial Complaint

  01/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Last year my wife went to the bobbs in fenton mo. She needed new tires. She dropped the car off and got a ride home with her mom while I was at work. When they went to pull the car into the bay they told her that it wouldnt start and need a new battery. So she let them put new battery in which she paid for and cost $200 on top of that the tires were 1000 . Throughout the year I notice that she kept needing to get a jump to start her car here and there through out the year. So yesterday Jan 22 2024 I decided to take the battery to ******** to get tested and they said the battery was bad. So we took the battery to ***** because its only been a year and the battery should be under warranty. When we got to ***** and told them what was going on they told us that they didn't sell the type of battery that we brought in. So we look at the receipt and he was right. I haven't looked at the battery until I had to take it out yesterday. So I told the guys at ***** that something isn't adding up. Long story short someone that worked there took the new battery and the good tire we asked them to leave in the car for a spare and put an old battery in her car. We can't prove that of course. All I can say is that I'll never shop at a ***** ever again. If a shop is working on you car check the work before you leave the shop! We got screwed but I hope this helps anyone from going through what we went through.

  Business response

  01/24/2024

  To Whom It May Concern:

  The Store Manager has spoken with The Thompson's and as a customer service, we have refunded the cost of battery.

• Initial Complaint

  01/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Absolute worst place to get a vehicle serviced. Was told everyday my truck would be ready for pickup, however everyday was a new excuse as to why I couldn’t pick up my truck. Then after spending $8500 to get my truck fixed I go outside to start it and there’s an exhaust leak because the mechanic apparently doesn’t know how to tighten the clamp that holds it together. So after being told multiple times my truck would be ready everyday and it wasn’t, dropping $8,500 to get it back, then having a leak in the exhaust due to mechanic error, I was disgusted as to how all of this was handled. No apologies, given or any type of resolution besides the mechanic tightening the clamp back.

   

  LOCATION INVOLVES;

  Located in: ***** ****** ******
  Address: * * ****** ****** **** *** ****** ** *****
  
  
  Hours: 
  Open · Closes 6?PM
  
  Phone: ***** ********

  Business response

  01/11/2024

  To Whom It May Concern,
  
  Spoke with Mr. ****** pertaining his concerns.  Vehicle is completed and in his possession.  Issued refund for $300 for customer satisfaction.  Mr. ****** is happy with services as the issue/concerns have been resolved and settled.

  Customer response

  01/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Mack ******

• Initial Complaint

  12/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I noticed the tire pressure light went off on my car yesterday evening. Since I purchased all my tires at Dobbs in ******** *******, I went there this morning (12/19)to have it checked. The young man checking the air pressure, said he saw a nail in one of the tires in the rear. I spoke to the man at the counter and he said they could fix it but it would be late afternoon. I stressed to the man that it was really important that I get the car back today. I am a senior citizen and I have an elderly mother that I need to take care of. They gave me a ride home. Five hours later when I didn’t hear anything I called . The manager said they had not even looked at the car yet and it would be later. I became concerned and had a friend drop me off at 5pm to check. They had still not seen the car. The manager was spending time with a younger man and seemed to be avoiding me. When I eventually got his attention I stressed that he had told me it would be taken care of today, if not, i could’ve gone elsewhere. He said it would be taken care of. I let my ride go home. Another younger man came in and said he had a blowout. I noticed the manager immediately helped him. He eventually told me 5:45pm and told me they could not repair it . The tread was too worn.and the Tires were the original tires I bought years ago and had over 80,000 miles. I told him that was not possible, he did not let me finish and said yes it is and walked away. I called my neighbor and she followed me home. I checked my paperwork andI’d replace the tires on April 1, 2021 and they only had 30,000 miles on them. There is no doubt in my mind they were taking advantage of me because of my age and being an older woman. I noticed he was very attentive to the younger male customers and was condescending toward me. I do need to be reimbursed for the tires. I purchased for 2021. The man admitted that the tires were not good and they are under warranty. I will have to spend another day getting this fixed.

  Business response

  01/02/2024

  To Whom It May Concern:

  The Store Supervisor has been attempting to contact this customer.

  Customer response

  01/02/2024

  Complaint: ********
  
  I am rejecting this response because:

  I did respond to their request to discuss and have an email to support it. Since I filed the complaint, I went to my Honda dealer to look over my car. When I went to Dobbs, they told me I had a nail in my tire and my two back tires needed to be replaced. The tread was bad. The person working there was just not responsive and it was close to closing time. I went to my Honda dealer the next day. They looked at every tire, and there was no nail in any tire. The tread was fine. I do not need new tires. The actual cause of the low air pressure was due to faulty tire sensor. They fixed it and I’ve had no issue since. My concern is that Dobbs tried to oversell me something that I did not need. I am a woman who’s over 60 and I can’t get down on the ground to check out all the tires. I have to rely on mechanics to be honest and provide me accurate information. I am very disappointed in Dobbs, and of course will never go back there again.

  
  
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  12/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dobb’s Auto Care failed to uphold insurance requirements; failed to align the vehicle and charged monies despite my repeated requests for compliance.

  Business response

  12/18/2023

  To Whom Ot May Concern:

  In an effort to research this claim further,  I will need either an invoice number and or date, Or name listed on invoice. 
  Thank you. 

• Initial Complaint

  11/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dobbs repaired my car wheel and tire. I was told the car needed 4 new tires, a windshield wiper, and back brakes. I told them to only repair what was needed to get me back the road because I had a 6 hour trip to make to **. When I picked up my car they told me it may need an alignment, but it would be another 1.5 hours before they could check that and it wasn't included in what I already paid. I asked if the car was safe to drive if I got the alignment soon. I was encouraged to get an alignment soon and stated I would. I was never advised the car was unsafe to drive. As soon as I left in the car I knew something was wrong. I was only able to make it a little way down the road to another repair shop. Upon their inspection I was told I should have never been allowed to leave in the car because it was extremely unsafe to drive. The drivers side tires had the wheels embedded in them and the radiator was about to fall out on the ground. The entire frame of the car was bent. I callled Dobbs the next day and they said they told me it was not safe to drive. That is 100% false. Also, the reciept from their work states nothig about that.

  Business response

  11/28/2023

  To Whom It May ****************** reference to ********************************.  We will be issuing a refund for the tire and wheel that was purchased on 11/6/23.  In the amount of $356.16
  
  
  

• Initial Complaint

  11/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to the Dobbs at ********************** for some work on my car. They did the work. When they changed the radiator, they didn't change the hose which was cracked. When I picked up the car, it caused the head gasket to crack. Their insurance said they were at fault. They were supposed to get my car fixed. The work cost more than the car was worth. They paid me for it. I had paid them $1750 for the repair that wasn't refunded as part of the total loss. The insurance said that the shop would refund that amount; they were liable. The shop pointed to the insurance company.

  Business response

  11/06/2023

  To Whom It May ***************** 07/02/22 vehicle was brought in for suspension work and we made note of additional services needed which was the harmonic balancer was coming apart and should be replaced. ****** had declined the additional services at that time. On 07/19/22 the vehicle was towed in because the harmonic balancer failed and the serpentine belt had wrapped around the upper radiator hose and broken the radiator inlet. We had advised of all necessary repairs and customer wanted to service what was needed to make vehicle mobile. At that time the radiator, balancer, seals were replaced. After customer had picked up her vehicle she stated the upper radiator hose busted and vehicle overheated. The dealer found the vehicle had overheated and blew a head gasket. ****** insisted this was our fault so we followed proper procedure and turned in an insurance claim on her behalf. After multiple denials from insurance, they finally accepted liability and paid ****** for her vehicle which was moderately more than the vehicle was worth.  ****** insisted we refund all her monies from Dobbs Tire and Auto also but our insurance company asked us not to have any more contact with her on this matter. Insurance had stated she had already been reimbursed for more than the vehicle was worth. She had filed a complaint with the Missouri ************************ requesting additional information which was returned to them in a timely manner. 
   If the initial recommended services were completed then all of this would have been avoided. The facts are she declined services and the damages that resulted were more severe. The vehicle was towed in with no coolant and the harmonic balancer and radiator would've had to have been replaced to just to start the vehicle. The declined services are what lead to this unfortunate situation. Based on these facts, we decline any further refund.

  Customer response

  11/10/2023

  Complaint: 20816248
  
  I am rejecting this response because:  They are making up lies and they owe me my money.  The adjuster said that I would have to ask the shop back for that money.  That money was not included in the total lost.  Also, what was the denial based on then turn around and say they are liable.  I paid the business to fix my car and you all messed up my car and I asking for the money back that I paid you all.  I have a email from Total lose stating to ask Dobbs for my money back.  They are running commercials about great customer service but this business does not live up to those commercials.  Would you like that email from the total showing to ask the business for my money back.  
  
  
  
  Sincerely,
  
  *************************

• Initial Complaint

  10/20/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  **** **** ** ********** *** ***** is the location that I visited. I went for a oil change on 10/18/2023 and I made three stop before I got home. When I pulled into my garage there was a rattling sound. So, I called them and informed that there was a rattling that there wasn't before. The guy I spoke with hand the phone to the Supervisor and the Supervisor stated to check my oil. So, I checked the oil and the oil stick showed that I did not have the right amount of oil in my car. Then I told the supervisor there was no oil in my car and he said to check the oil again. So, I checked it twice and it was still showing the same thing. I informed him of this and he stated that he did not want me to drive it back and that he would send a tow truck come get my car. I informed him that I have been checking the oil in my car for seventeen years and I know the difference between clean oil and dirty oil. They came an hour later and they picked the car up and took it back to the shop. He called and stated that there was oil in the vehicle and my car was ready. I know what I saw. They sent a courtesy driver to come and pick me up and take me to my car. Then today I went to my local mechanic to see if he could find what the rattling noise was. He stated that my oil was not full and so he topped the oil off and they broke a clamp off around my muffle and that is what was making the noise. I am glad my motor did not lock up. I would like a refund in the amount of of $81.00

  Business response

  10/23/2023

  To whom it may concern,
  
  In reference to Mrs. *** *******’s concern stating no oil in car.  After a phone conversation the store had with Mrs. ******* they had decided to tow her vehicle to the store as a precautionary measure as Mrs. ******* stated there was no oil in the vehicle.  After receiving her car the Store Manager and Service Manager had inspected the oil they noted that the vehicle was at the proper level and there was no need to address anything with the oil.  We were never looking at her vehicle for a noise as she stated a clamp broken around the muffler.  That item has absolutely nothing to do with the oil change we completed for Mrs. *******.   As a customer satisfaction we had offered to refund Mrs. ******* for her half price oil change coupon, which was for $35.00.  She refused over the phone and did not wish for us to do anything further.

• Initial Complaint

  10/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had a spare on my car. I left the actual tire with the Dobbs in ***********. (**********************************************************) to be repaired, approximately a $35 fix. This occured on 9/23. I was supposed to have the repaired tire on 9/25. They told me the tire couldn&#**;t be repaired, I needed a new tire. I wanted to buy two or four. I drove in after work, and he said they all needed to be replaced. I opted not for the most expensive ones they showed me because I don&#**;t drive that much. I just wanted a tire that was good quality, with good handling. They ordered the tires and they were to put on 9/26. (My third party mechanic said they were not good tires.) I go back on the 26th to get the tires put on, they have lose my wheel. It&#**;s not in the shop. I wanted this solved because I didn&#**;t feel safe driving on the spare; I had never used it. I couldn&#**;t drive more than 40mph on the spare. I had to drive downtown to get to work the next day. The wheel was lost for two days. They told me that they had put my wheel in another customer&#**;s car. I still don&#**;t know if I got my actual wheel because they searched junkyards. They guy who worked there, behind the desk made promises that they would take care of me for all the trouble I had been through. He also said that I didn&#**;t need to pay anything then, they would work it out when they got the wheel back. The manager never called. There have been no discounts offered. I paid for three tires then. The same guy called me though and told me that they still hadn&#**;t found the wheel. On Thursday they called and said they had my wheel. I told them I couldnt come in until after work. They put the wheel on (approximately $600) and we set an appt for Saturday for a free alighment that came with the tires. I was expecting that, because they told me as much. Went in on Saturday, there was some confusion about the appt time. Another customer service guy told me that I was NOT getting a free alignment, only an alighnment check. They gave me an estimate for additional work. They didn&#**;t say anything about loose lug nuts and missing parts that later my third party mechanic found. When I drove it, Thursday, from downtown, I heard banging, coming from the front of the car. I was not far from my mechanic and I left the car there. My husband called them on Friday to tell them that I had to take a bus to get home. My 85 year old father in law had to pick me up from the bus stop. My husband is not currently driving. The mechanic told me the next morning that the lug nuts on the wheels were so loose they could be rotated with your fingers; no wrench needed. The mechanic said he wouldn&#**;t fix anything until photos could be taken. There is a right rear wheel stablizer missing. My vehicle requires a specific torque for the wheels to be put on properly and I would expect that Dobbs would know that. When I drove away from Dobbs, it got progressively worse. My car is still at my mechanic&#**;s and I&#**;m getting an estimate on the costs to make the vehicle right. The mechanic has indicated that the tires are not right for my car; Dobbs was contacted and we asked for a refund and they refused.

  Business response

  10/12/2023

  To Whom It May *********************** refunded the requested $600. We apologize for the several issues, the lost wheel and lugs nuts not tightened properly. Lost communication from the store manager. No excuses procedures should be followed for every vehicle. ******************* noted her family and her work place companions bought several sets of tires from this location with no issues. We hope to gain another chance for business in the future. 
  Our sincere apologies for the issues. I will revisit with the *********** management staff to follow proper procedures. 

  Customer response

  10/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  09/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was lied to, neglected service, and threatened by this company and its managers. I will also potentially lose income from the neglect of service. Dobbs has refused to fix my car under warranty after I already signed a service report and they agreed to the services. They have completely ignored my Civil Rights because I disagreed with one of their managers.

  Business response

  09/29/2023

  To Whom It May Concern:
  Oakville Store Manager returned from vacation Thursday 9/28 he contacted Mr ******* ***** with his concerns.  Apologized for the situation. ******* explained he was upset with Service Manager and his attitude, Manager, explained the situation should have never grown to level and apologized for the situation. Danny then explained everyone from Dobbs and MR ***** apologized for the situation, ******* agreed to remove the 1 star review. The tire repair appointment is currently  being handled @ the Dobbs Sunset location. I have been in contact with the Sunset Hills Store Manager to handle the tire repair, I’m trusting Matt will handle with 100% customer satisfaction.
  
  **** Roedner 

• Initial Complaint

  09/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We brought our truck into Dobbs in Wentzville for ac issues. They replaced parts and we left and it was the same problem happening as soon as we left. We brought it back they replaced parts. Same issue when we left. We’ve been sending videos and messages for two years trying to resolve this peacefully. The videos clearly show the sound of the blower surging in and out. This is the problem we had when we first brought it in. I talked to the manager and manager of manager and said I want a refund as the problem isn’t fixed. The parts they replaced were not faulty because obviously we still have the same problem. Before the original repair I expressed that I did not think those parts need replaced. I’m tired of trying to contact this company. They want me to bring the truck back in. It’s been in 2-3 times already and I can’t keep going without my truck. I want a refund for the “repairs” made that did not change anything. This is obviously a misdiagnosis.

  Business response

  09/18/2023

  To Whom It May Concern:
  May 20, 2021, our team diagnosed and repaired 2007 Chevrolet Silverado with 157,982 miles needing air conditioner compressor / clutch assembly.
  June 5, 2021, (1,584 after repairs were made) customer reports air conditioning not cooling – intermittently. At no cost to customer, we diagnosed and replaced defective blower motor and resistor.
  Customer reports continued intermittent air condition inoperative. The previous repairs made are covered under our Fixed Forever Warranty. We have offered on multiple occasions to diagnosis, vehicles current issue at no cost. Our position remains, the repairs needed in May 2021 were required. A refund is not due. 

  Customer response

  10/05/2023

  We brought the truck in as *****

  \ says.  We paid $700 and picked it up.  It was not free.  We got 45 minutes down the road and it started acting up with the same problem we brought it in for.  We immediately called and emailed the video of the truck blower blowing intermittently and making a surging noise.  This is the same thing we brought it in for.  We brought it back 2 more times for them to try to fix it and the issue kept reoccurring.  I explained to them that I need my truck and can’t keep leaving it with them and after 3 times they hadn’t fixed it.  I’ve sent countless videos since then of it acting up for 2 years now and asking to be refunded for the work done because obviously those parts weren’t the problem.  Me and my wife have been passed around to several people in the company to explain the situation over and over again.  Each time acting like they never received videos and emails and explaining it’s been two years and there won’t be a refund and to bring it back.  I don’t want to bring it back I explained it’s been in there 3 times and I can’t just keep going without my work truck.  Obviously I need it and don’t have the time to go without it as I’ve dealt with the issue for 2 years now.  As of last week an employee of mine that works on our box trucks found the fix.  It was a $25 low pressure control sensor.  I would like the $700 refunded to me as it did not fix the problem and didn’t need those parts.  I expressed concern at the time of the original repair that those parts don’t need replaced.  I was assured that was the issue and would be fixed.  I dealt I’ve given dobbs plenty of chances to find the fix and have been more than patient dealing with this issue for 2 years.  I didn’t want to go this route as I wanted to give them a chance to do the right thing.  I own 3 companies myself and don’t like when people get hasty and file a complaint with the bbb.  I don’t think a refund is too much to ask.  I expect a refund by October 13th or I will be submitting this to small claims.  

  Business response

  11/22/2023

  To Whom It May Concern:

  As a good fair response, on October 9,2023 a check in the amount of $750.00 was sent to Mr W**** 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩