Complaints

• Initial Complaint

  08/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired this company to have an estate sale for me, the company did not pay me for all items sold and broke items without informing me or paying me for them. This company made a mess of my home and left debris everywhere that I had to clean up.. I want this company to pay me for all items they sold and to compensate me for all the items they broke and for the major mess they left

  Business response

  08/29/2022

  
  ____________

  
  ****First and foremost, the sale did $4649 with a commission of $1394.70, she netted $3254.30******* ******** ****** wanted me to guarantee the sale would top at $5000.  I can never guarantee any amount as I can’t foretell if customers will or won’t attend a sale.
  In her case, the almost 1-mile road had numerous potholes, causing me to almost turn the car around, plus the surrounding mobile homes and lean-to’s caused concern.  But I told her I’d view what she had and kept my word.

  
  ****Second, the first time I arrived to *** ********’s brother’s mobile home, the home reeked of cat urine.  I asked *** ******** if I could open windows, but she stated there was plastic over them and it needed to stay up in case she was forced to stay over the winter IF the place didn’t sell.  Ok, I let it go, but it was difficult to stay in the home. 

  
  Once I held my breath and toured the inside of the place, ripped carpet, urine, dust over every single object, I could tell some of the items her brother collected would, IF customers overlooked the road and smell, would buy some of the items.
  

  ***I took the sale because she needed, needed, needed to sell all items within the mobile home and in the 3 shed’s out back.  She also stated she was referred to me by her cousin who sent the review on behalf of *** ********.  ******** inherited her brother’s mobile home and the contents (now the owner).  She constantly complained of other’s that viewed the place, that no one would take the sale.

   

  I viewed what was heaped upon tables, chairs, mounded clothing, dishes, newspaper stacks, etc. etc. around large bags of cat litter and food to note there might be enough to handle a sale.  She also, inherited her brother’s **** ***** ******, which I thought ‘it might draw the crowd out to her place’.
  She sat on a broken down sofa, which became her bed.  Constantly she complained of this or that and ‘what am I going to do?’ what am I going to do?’

  
  Because the home was upside down inside and out, extra help had be hired to set things right.  We cleaned out peacock feces and bedding from one shed, to allow us to set yard items upright in order for potential customers to see what was actually for sale.  The other shed required all trash be taken out, to allow us to even know what was inside.  There were maybe a dozen totes with lids under and behind all the trash housing holiday items from the dollar stores.
  After 4-hours of five persons working that afternoon, the sheds were ready to sell out of.
  I worked 57-hours to make any sense out of the mobile home, along with workers.
  About 20 customers came to buy some of the items the day and first hour, and then it leveled off to stragglers. 
  I was and am still pleased the sale did what it did!
  However, after paying workers I made nothing.  But *** ******** made the lion’s share of what I sold.
  The ** ***** *** **** I was told I could ONLY sell it IF she got her share of a flat amount of $20,000, which included all brand new parts, (which my son and I spent 2.5 hours pulling out each of the 250 or so parts, taking pictures and adding them to the website) to put the car back together to race once sold.  The highest bid I had of 4-bids was $16,222 from someone I learned knew her brother and wanted it.  However, all the advertisement I did was for naught.  I made nothing on my time.  But I did, without a doubt help *** ********.  Later, I was told she sold the vehicle to someone from TX at a price of $17,000 (probably someone from my ads.)
  One of my workers came one day and left before we finished that day.  He never came back to that smelly house as he became sick for four to five days afterward.  I wish now I hadn’t allowed her to talk me into helping her in any way at all.  She whined and whined and sat on the sofa the entire time, doing nothing, not even dusting, which I did because I couldn’t stand it.

  
  I will never allow a potential client to play on me, to cajole me into handling such a job as that house ever again!
  There is nothing extra to send because; I sent the paperwork with what sold and the net proceeds in the same envelope.

  
  ***What she and her cousin have no idea of, is when a customer comes in to buy a grouping of items, I do not and will not ever – stop my sale to write down each and every item – my concern is the bottom dollar each customer pays.  IF they wanted an actual list, she or a paid worker should have been hired to make an entire list.  I can’t be responsible to make a list.***

  
  ***AGAIN, her money is/was too tight living on ******** or whatever to pay someone to spend time to make a list.
  She wanted cash as payment, to hide the money from the government.  I paid her with a cashier’s check, like I do for all my clients, of which she asked if she could go to my bank to cash it.  Of course, it’s a cashier’s check.  The money is in the check.  I sent all as I do with every client, sending the cashier’s check in a priority envelope within the three to four days.  I sent hers within 3-days so she’d have her money.
  That is what was noted and I stand by it 100%.****

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