Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were looking for pickup truck. When we called they said they had what we were looking for. When we got there they had different one, but we really liked it. We put a 500. Deposit down that they said was 100 percent refundable. It was just to hold the truck till we decided. We were told that it had a warranty included in the price. We were told that it came with a 5 year warranty, taxes and a bunch of protections for the interior and exterior of the truck. When we went to do paperwork we were not given any paperwork. Just sign here and here on a desktop computer. We were not told that any extra charges were being added to the price. We were not given any paperwork. We went home thinking everything was good. We got paperwork from Mazuma and it said we agreed to pay over 30,000.00 for the truck. When we went back the salesman said yes everything was included in the price. The finance guy said no it was extra. And we were stuck with it. I love my truck but a very little warranty on it. I can't get my 500.00 deposit back! There is no accounting for it in the paperwork. We were scammed!!! I want my refund of the deposit!!! There is a lot of stuff that is going on with the dealership. It is not right!!! So we had to drop all of the stuff that was supposed to be included. Because we couldn't afford it. Now we are stuck. Any help with this matter would be appreciated. At least I want my refund of the deposit back. I am tired of the run around.

  Business Response

  Date: 08/16/2024

  Customer came in wanting to cancel all products she purchased.   The cancellations have already been sent to the back and have already been processed.  She signed the forms and a general release.  

  We did not know about the $500 deposit until today.  This has been processed through accounting and she will be receiving this refund.

  We also refunded the *** ******** ******* ********* but kept her coverage, so she also received a free warranty.   

  Sincerely,

  Cable Dahmer Chevrolet of Kansas City.

• Initial Complaint

  Date:07/30/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initial discussion and test drive 7/17/2024. Salesman was courteous. Sales Manager did not keep the arrangement we made for trade-in. Finance mgr did not disclose or discuss until I contacted him 7/24/2024. Twice Fin mgr (7/24 and 7/29) told me he would check with sales mgr and GM for details. Still no follow-up from him. Absolutely poor business communication. Service dept was awesome however Sales Dept failed the customer completely. I am satisfied with the vehicle I purchased BUT there was a loss of $3500.00 with trade-in!!!

  Business Response

  Date: 08/09/2024

  Our General Manager spoke with *** ******* today about the fact that she was given the correct amount for her trade in vehicle.

  She wanted to have a $25,000.00 difference to finance and that is exactly what took place.   Attached is the document she signed with this agreement.  

  Sincerely,

  Cable Dahmer Buick GMC

   

   

   

  Customer Answer

  Date: 08/10/2024

  I will reluctantly accept the response of the dealership.  It is very disturbing and disappointing how the process is handled, very poor communication, and lack of customer service.  

• Initial Complaint

  Date:04/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here is a condensed 200-word version of your narrative: On April 6, 2024, I engaged with ****** a sales agent, for a vehicle purchase, intending to use a 1099 form as payment. ***** confirmed this method was acceptable. After test-driving a ********* ******, I was pressured to sign documents for a different car, with a $250 holding fee for a vehicle at another location, contradicting ******* delivery assurances. The quoted price escalated from under $35,000 to around $43,000, reflecting a lack of transparency and customer care. Presenting the 1099 form, ******* departure and return with a confused manager indicated their unpreparedness to process the payment, citing an absent accountant. This raised concerns of a conditional acceptance violation, malfeasance, intimidation, and misrepresentation. The dealership’s ignorance of the 1099 form and the sudden policy shift suggested deceitful practices, potentially leading to fiduciary fraud. These issues, possibly infringing on 15 U.S. Code § 1611, have left me questioning the dealership’s integrity and considering legal recourse for their unethical conduct. For next steps, document all interactions, consider a demand letter, and consult legal advice. Check if others have reported similar experiences to identify a pattern of behavior by the dealership. This will strengthen your position should you pursue action.

  Business Response

  Date: 04/19/2024

  *** ****** attempted to purchase a vehicle with a 1099A form.   This is not an acceptable form a payment when purchasing a vehicle.

  Sincerely,

  Cable Dahmer Chevrolet, Inc.

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car for winterization back in October or November last year started having issues with my car and every since then I've none stop issues with my car most recently my car had a purge valve replaced and my car rain smoothly up until today 3/3/2023 now the service Engen light is back on the is shaking like it wants to cut out and the lights are blinking on and off while all of this is happening I'm so upset and feel like these people are massing up things on my car on purpose to keep me coming back i just purchased this car in march of 2022 and had no problems until I took my car their

  Business Response

  Date: 03/28/2023

  Mrs. ****** came in Nov 19th for the first time, we performed a winter service, that includes a battery service, a coolant additive and a fuel additive. When she picked up the vehicle that day she stated to me that it seemed like she could feel the engine idle through the steering wheel more than before. I spent time with her on the drive and ultimately found nothing was different than before the service. On Nov the 21st she came back in with the same concern. I had my shop foreman look at the vehicle and compared it to a like vehicle. No difference was noted between the two vehicles. On February 4th Mrs. ****** came in for a routine oil change and tire rotation, no other concerns were filed at this visit. On February 28th Mrs. ****** came in for a check engine light and a purge solenoid for the emissions system was replaced. All repair costs on that visit were covered by General Motors. No other concerns were filed on that visit, and we have not had the vehicle return into service since that day. Per our Service Department Manager. Sincerely Cable Dahmer Automotive Group

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased my car April 2021, Here it is not even 2 years later and I’m having major problems with the vehicle. I purchased a extended warranty with them so I have to take it back to them for repairs. I specifically told them in December what I wanted checked and what was going on. After a few days I received a call stating everything that was wrong with the vehicle, which was ridiculous, and I was also told that my transmission was checked (and someone drove it) and nothing was wrong with it. The main problem I was having I was told it was my power steering hose causing the problem. The amount I was being charged for everything was insane so I didn’t get any service done, paid for the diagnostic test and a day of rental and left. During the next 2 months I fixed mostly everything and had 2 other mechanics look at the vehicle and test drive it. Both of the mechanics ensured me that I have my transmission looked at because it’s definitely a transmission issue. I then call cable dahmer back to make sure again my transmission was checked, I sat on the phone with the person who answered while they looked through my encounter and to my surprise he told me it was weird there were no notes and that my transmission was not looked at my car was looked at by a regular technician not a transmission technician. So basically no one test drove my car and I was lied to. I shouldn’t have had to pay for the diagnostic check because had they have done what was asked my car would’ve gotten fixed 2 months ago. They screwed me out my money and my time. They show no remorse instead they talk to you like you’re crazy. They ignore your calls, they ignore your emails and make it like they did nothing wrong. The guy that is assigned to help me in the service department ( the same guy that helped me the first time *****) is rude, condescending, doesn’t listen to you’re concerns, tried to argue back and forth with you. I see they have done this to multiple people. Very bad customer service.

  Business Response

  Date: 02/27/2023

  Our General Manager spoke with the customer and agreed to waive the diagnostic fee. The vehicle needs a transmission repair. The customer has Powertrain Coverage that will cover $2000 towards the transmission. Our Service Team was able to get the full $2000 authorized. She declined repairs. Sincerely Cable Dahmer Automotive Group

  Customer Answer

  Date: 02/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  Complaint: ********
  I am rejecting this response because:  The general manager never spoke with me, he sent a lady named *****  to speak to me. I was never given any of my paperwork when I purchased the vehicle,I was told the transmission would be covered when I purchased the car but the most they pay is $2000 on a transmission. They were trying to charge me over $5000 to fix it, wanting me to come up with the other $3000, hiking the price up, which upon reading all the reviews on them this is not the first time they have done this. The first diagnostic check I was charged for was not refunded which I felt like it should have because they did not drive my car at all as I was advised that by an employee. No one ever checked it. The car is only worth $5000 so why would you charge $5000 for a transmission. I had multiple problems when I first got the car and I have multiple emails of letting them know and no one responding until after the time frame for me to give it back. They ignore their customers and hike up prices. They keep your car for long periods of time and charge you for it. They charged me $45 for a rental fee stating the price changed in October, but in December they charged me $37. This should not be legal and no one there cares. When asking ***** all my questions most of her responses was I don’t know. I asked where the general manager was she stated he was in a meeting after I saw him walk out the same room behind her, after he called her in the room because she was sitting at a desk helping some one else. They are full of lies.

  Regards,
  ******* *****

  Business Response

  Date: 02/28/2023

  The customer spoke to our General manager four times. He was unavailable when they came in for their appointment because they were 40 minutes late for their appointment. The General Manager stayed 35 minutes longer in hopes of seeing them. There was not price hike.  The daily fee on loaners from 37 to 45 a couple months ago.  ***** attempted to assist the customer when she arrived. Unfortunately, we were not able to satisfy this customer. Sincerely, Cable Dahmer Automotive Group

  Customer Answer

  Date: 02/28/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  Complaint: ********
  I am rejecting this response because:
  I spoke with the general manager twice, I have phone records and emails to prove it. I stated to him we we were supposed to meet that I didn’t get off until 4:30 and I worked in Kansas that I couldn’t make it to him until after 5, I got there at 5:20. I specifically asked him would he be there and he said yes. At no point did he say he had a meeting and I had to be there at a certain time. Again they are beating around the bush. ***** didn’t know any of the answers to any of my questions and didn’t care to get them answered. The answer to getting anyone to get in contact with them is for customers to email ********************** which I have done twice since having the car and still no response. They wanted to charge over $5000 not $2000 which is the value of the car. I am currently looking into to further actions regarding this issue. They are very rude to their customers and they have the reviews to prove it. It’s unacceptable and it doesn’t comply with how the company portrays themselves.
  Regards,
  ******* *****

• Initial Complaint

  Date:01/11/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2021 Mazda CX-30 from salesman ****** ******* December 27th 2022. I told him I was weary of buying a car with only one key fob available at time of purchase. Leland PROMISED me, even if he had to come out of pocket with HIS own money, that he would order me a new key fob. So, as promised, I went on and finalized the deal under the trust of and promise of Leland's "word". It has now been two weeks and Leland has done nothing but completely ignore my calls and text. I trusted this salesman and helped him out by buying a car from him. In turn, he doesn't hold up on his word and doesn't even possess the decency to right his wrong.

  Business Response

  Date: 01/13/2023

  The customers salesperson did a great job following through to get the key fob ordered. Unfortunately, with supply chain distribution issues we have no control over the time frame it takes to get parts. We certainly understand the customers frustration. The key fob is at our dealership and the customer has been informed. Sincerely Cable Dahmer Automotive Group 

  Customer Answer

  Date: 01/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  Better Business Bureau:
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Though I will add that the communication on the dealerships end was very subpar from time of purchase up until I filed with the BBB which lead to me becoming very skeptical of what was promised to me. Several calls and text of mine were ignored from my salesman on multiple occasions adding to me becoming more skeptical than usual. It wasn’t until talks of the BBB were mentioned that my salesman seemed to then care and put forth effort into getting me the second fob he promised. Had I not mentioned the BBB, I am not 100% sure I would have gotten it as the lack of communication and blatant disregard  was very profound. Nonetheless, the salesman did come through on his word, but not until the fact of being reported to BBB it seems. 
  Regards,
  **** ****

• Initial Complaint

  Date:01/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/2/22 purchased a 22 gmc 1500 truck. Purchase price $66,617. The truck had several options on it that I wasn’t looking for that were permanent fixtures such as a door protector and a sticker in the handle. However there was a removable option such as the swat device that I was forced into buying otherwise I would not be able to purchase the truck that’s what I was told. The dealership was selling and I was told they couldn’t take it off of the truck due to the discrete location. I had told the sales manager that I’m interested in the truck without that and we could move forward 8 times. Said manager told me that was the only way I could purchase the truck. After looking for 2 years, I decided to purchase the truck. I discussed with the finance manager I still didn’t want the swat/anti theft device, said I couldn’t buy the truck without it. I had agreed to the purchase. They went from retail price of 1000 to $791.00. I felt that was true and honest that they couldn’t get it until I got home, read though the contract that stated: THE S.W.A.T. SYSTEM IS NOT A REQUIREMENT FOR THE PURCHASE OF THE VEHICLE. I didn’t see that when I was doing the finance part as I was concerned with the interest and my credit score. I called swat they discussed with me the ease of removal however I would have to be refunded by they dealership. I have not activated the device;swat said it got activated the day I purchased it (the finance manager did) that’s when I knew I had an 2nd issue. I have called numerous times and the non decision makers told me the same thing. I have asked to speak to the dealer owner several times to correct the situation to which no one has called me. I spoke to gm about how to correct the issue and speak to a higher up which points me back to the dealership. Based on that contract and what I was told, I was scammed/mislead/taken advantage of as a customer. It’s $791.00 that should be refunded to me as a consumer. That was completely a distrustful action.

  Customer Answer

  Date: 01/09/2023

  They handled and took care of my refund.

  I would drop the complaint as long as my check goes to *** ********* as he said it would. 

• Initial Complaint

  Date:10/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle from this dealership in September 2021. Took 3 months to even get it licensed because the dealership completely messed up the contract. Then they refused to admit it was their mistake forcing me to take off work multiple times and go to the dealership to show them the paperwork. After finally licensing it, a plethora of mechanical issues ensued preventing me from driving my car the majority of ownership. A bad battery caused by corosecion on the terminals, electrical connection issued, wheel bearing issues and more all after Cable Dahmer allegedly completed a full diagnosis on the vehicle prior to sell assuring me it was in full working condition. After several months in loaner cars and many arguments they agreed to purchase the vehicle back from me after cancelation of Gap and Extended warranty that I purchased. They purchased the car back in June 2022. I called in October 22 to see where my gap and extended warranty refund were as I had canceled those prior to the sell. It took an entire week for 2 managers to look into it and finally call me back, after I called everyday trying to get an update. I'm then told my refund I'm entitled to was used to cover the buy back of the vehicle. I did not sign any form giving Cable Dahmer access to that refund or giving them permission to use it in anyway. When I state that was not part of the deal and I did not sign for that I was met with "well the managers that dealt with that aren't here anymore so I don't know what to tell you". I asked if it was common practice to use the refund since it was stated no where in the paperwork that would happen and was told "well this is a unique case". Unique enought for the dealership to steal thousands of dollars from me of my money to fix their mistakes and all I get is "I don't know what to tell you". This after I was forced to missed hours of work, school and family time to deal with this horrible business in the first place. And forced to scramble for another car.

  Business Response

  Date: 10/10/2022

  Per the customers request we purchased the vehicle back from them. The extended warranties were part of the car deal and went back to the bank for the pay off. The customer was upside down in their trade and put no money down. The mechanical issues were the customer’s radio. Unfortunately, we could not duplicate the concerns. Using your phone through the radio can cause loss of signal depending on your providers band coverage. We replaced the amplifier and the radio worked correctly at the dealership. Sincerely Cable Dahmer Automotive