Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 26, 2024, I purchased a 2023 Chevy Traverse. I signed over my 2021 Chevy Malibu. It still has to be paid off with **** *********. They assured me that they would pay it off and add the amount to my new car loan. They did, but they haven't paid the Malibu off. My name is still on it and I've been receiving phone calls and emails about having late payments. The due date was November 15th. I called Cable Dahmer and let them know that they need to pay it off. They said that there was a title issue with the state and they couldn't pay it off. They asked me to pay the Malibu payment (16 days past the due date) along with the late fee that they added and they would pay the first Traverse payment when it was due (December 8th). They still haven't paid the Traverse payment (its December 14) and I have another Malibu payment due on the 15th of December. I cannot afford to make 2 car payments. I've tried to reach out and find out more information, but haven't recieved any. They are RUINING my credit score and screwing me out of money.

  Business Response

  Date: 01/14/2025

  1/24/2025

  Our General Sales Manager has spoken with *** *****.   We have made her second car payment as she requested.

  Her title is ready and is being sent to her.  

  Our apologies for this customer experience.  

  Sincerely,

  Cable Dahmer Chevrolet, Inc.  

  Independence, MO

   

   

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2024 Chevrolet Corvette E-Ray from Cable Dahmer of Kansas City for $145,000 as an agreed price after contacting the dealer. The price as listed online before I contacted the dealer was $132,840, so they marked the vehicle up after I contacted them claiming aftermarket additions, although nothing aftermarket was added to the car (but I agreed to the final price due to limited availability and was not surprised with the markup tactic taken). After traveling from Oklahoma to the dealership in Kansas City by air with the plan to drive the car home (which the sales team was aware of this plan) I was not allowed to leave with the car (even though the dealer was paid in full for the car by cashier’s check) unless I paid for Oklahoma sales tax, tag, and title fees on the spot, which totaled $13,269.74 dollars, plus an administrative fee of $579.00. The car was purchased on 8/29/24. It has been six weeks to date that I purchased the car and have not received a tag or title, nor can the people I have contacted at the dealer provide an answer on when I can expect the tag and title. I felt like the tax, tag, and title charges were a scam by the dealer the moment they told me their requirement to pay these fees on the spot and was immediately frustrated. Now, I am extremely frustrated and will be seeking legal action if necessary to get this resolved.

  Business Response

  Date: 10/15/2024

  The issues/concerns with *** ****** have been addressed by our General Manager and out Accounting Team.

  Thank you, *** ****** for allowing us to correct these issues for you.   We appreciate your business. 

  Sincerely,

  Cable Dahmer Chevrolet of KC

  Customer Answer

  Date: 10/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought the car almost 2 months ago. On our first road trip in the car the transmission went out in Jackson Mississippi. The car is currently under warranty and the transmission is covered. The car has been stranded in Mississippi for 11 days now and the work hasn’t been started. The dealership is taking days to respond to requests from the warranty company and ignoring my calls. I’m about to be stranded in Mississippi due to this issue. We have recordings of the promises the dealership has made to us and they aren’t following through. We had to rent a car, we have spent hours on the phone during our vacation, a massive amount of stress as well. We also had to rent a hotel in Mississippi and get an Uber to the rental car agency. This issue has cost us over 1000 dollars (as of today) we were supposed to be reimbursed for the rental car (for 10 days when the car is still sitting in the dealership and it’s been 11 days) and hotel but we have not received any sort of compensation, and our calls are being ignored nobody is calling us back or getting anything done.

  Business Response

  Date: 08/20/2024

  We have reimbursed customer (********* ***** *******) for rental car and other expenses she has incurred while her vehicle is getting fixed in Mississippi.

  We have also made sure that the auto dealer repairing this vehicle in Mississippi has been approved by the warranty company and the repair is being taken care of now.   Our apologies to this customer for the breakdown in communication with the repair dealer and the warranty company.

  Will definitely follow up with customer once everything is completed.   

  Sincerely,

  Cable Dahmer Chevrolet, Inc.

   

• Initial Complaint

  Date:04/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in my car and financed a ******** ******** 2022 on September 29, 2023. To my dismay, upon receiving the vehicle, I immediately encountered issues with the GPS and OnStar systems. Seeking resolution, I brought the car to the dealership, initiating a prolonged back-and-forth between Chevy and ******** dealerships to pinpoint the problem: a faulty GPS responder on the roof. Despite consistent follow-ups over the past 5 to 6 months, the issue remains unresolved, leaving me frustrated. Additionally, I faced complications regarding the title of the vehicle. The dealership failed to provide it, impeding my ability to register the car for a frustrating five-month period. As a result, I incurred penalty fees due to the delayed registration. Had I been informed of these issues beforehand, I would have reconsidered my purchase decision.

  Business Response

  Date: 04/19/2024

  Our GM spoke with customer.   *** ****** is sending us his late penalties from his registration, and we will issue a check to him for these fees.

  The concern with the OnStar and GPS system is being taken care of by ********.  The Telematics Module is on backorder from GM.  Working on a solution to expedite.

  Sincerely,

  Cable Dahmer Chevrolet of KC

  Customer Answer

  Date: 04/29/2024

  
  Complaint: ********
  
  I am rejecting this response because: I still haven't received the reimbursement check for the penalty fees. While the part for the ******** finally arrived and I had an appointment scheduled for Friday, April 26th, 2024, to address the GPS and OnStar signal issues, a new problem emerged shortly after. The air conditioning stopped working properly, emitting a strange sound when I tried to use it for cold air. It's frustrating to encounter one issue after another with a car that's supposed to be new. Frankly, I'd appreciate either getting a different car without any issues and a refund for the expenses I incurred in registering and making payments for this faulty vehicle.
  
  Sincerely,
  
  Roberto Torres

  Business Response

  Date: 04/30/2024

  The reason we have not reimbursed Mr. Torres for his late fees and registration is because he never provided us with a copy of what his late fees and registration are.  We are happy to reimburse him with a receipt for same.

  If he would like to trade in his vehicle for another one, we can accommodate his request.

  Sincerely,

  Cable Dahmer Chevrolet of Kansas City

  ************

• Initial Complaint

  Date:11/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was repetitively lied to by Cable Dahmer Automotive about my transmission repairs while my truck was under warranty. Now i am out of warranty and took it to a different GM dealer for a 2nd opinion and the 2nd dealer verified my transmission problems. I fought GM for the whole 2.5 years I have had the truck on these transmission issues. GM finally issued a Comprehensive Component Coverage Letter to repair the transmission and told me my rental car would be reimbursed. A week into having my truck GM tells me i will not be reimbursed for the loaner since it is not being repair under the original powerterrain warranty. First off they told me it would be covered so i went out and got one. Then they changed their mind. Second off i am only where i am today because Cable Dahmer automotive did bandaid fixes to get by until my warranty expired (proved by getting a 2nd opinion from another GM dealer). So i shouldn't have to fight to get my rental car reimbursed when the dealer has committed auto warranty fraud. My truck is now currently at ***** ****** ***** GMC. **** ***** ***, Kansas City, KS 66112 and they currently have no ETA on repairs. My rental car is currently at $723.21.

  Business Response

  Date: 12/06/2023

  *** ****** came in on 2/4/2022 with 19, 855 miles on his truck concerned with a vibration at 35 mph and 85 mph.  The transmission tech found it was caused by a torque convertor, the transmission fluid was replaced, an updated part to correct concern as per service bulletin **********. Vehicle repaired and returned to customer. Customer returned on 2/14/22 with 20,071 miles concerned about the same shudder/vibration.  The transmission tech and asst service mgr. road tested the vehicle and could not duplicate concern.  On 3/21/22 with 20,400 miles on vehicle customer set up an appointment concerned with transmission slamming into gear when coming to stops and feeling a vibration during regular driving. Cable Dahmer Buick GMC sent pick up service to his house and *** ****** refused to give driver keys.  The vehicle was never brought to dealership for diagnosis.  On 10/5/22 with 36,267 miles on the vehicle, the customer was delivered a loaner and his vehicle was brought into dealership with concerns about downshifting.  The tech scanned transmission control module for diagnostic trouble codes, performed road tested and was unable to duplicate the customer concern.  No repairs were made.  On 11/18/22 with       40, 921 miles the vehicle was brought in for a rattle noise when cold.  Customer was provided a loaner vehicle.  Upon inspection by a tech, we were unable to duplicate the rattle and the vehicle was returned to customer with no repairs performed.  On 5/15/2023 with 51,709 miles, *** ****** brought the vehicle in and was put in a loaner concerned with transmission shifting too harshly and delayed park to drive engagement.  The transmission tech replaced the valve body to correct the concerns and vehicle was returned to customer.  On 8/5/2023 with 57,081 miles the vehicle was brought in for an exhaust noise and 2 exhaust seals were replaced at no charge to customer.  This was the last visit on record. Customer has called in and emailed multiple times but has refused to test drive the vehicle with a tech or a manager to demonstrate the problem.  We have exhausted all options with this customer.

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I know that as a buyer with less than perfect credit, I will pay a higher interest rate. However, that does not mean that I deserve paying a higher price than advertised for the car, nor for "options" added prior to purchasing - and that is exactly what happened. When I first began searching for cars, one of the sites I used was through my bank, **********. I found the 2014 Prius on 9/20/23 using the ********** Auto Navigator which linked to the vehicle on the Cable Dahmer website where it was listed for $15,900. The price dropped to $15,500 when I last checked the website for availability on Friday, 9/29/23. After various issues and multiple back-and-forth with ******* he called to let me know that my application was approved and that I should head to the dealer. He said that he could not tell me over the phone what the monthly would be as another department handled that. When I arrived, ****** presented the numbers - not another department. He said that they prefer to “haggle” with customers in person instead of over the phone. His first question to me, before showing me the monthly payment was how much I thought the car was listed for. I told him it was listed at $15,500 and he pulled up the website and said it was $16,900 and was never listed for that amount and asked me to show him where I saw that number. I pulled up the Cable Dahmer website on my phone, but could not access the prior webpage before the update was made. At this point, I was devastated. I know my financial situation and what I can afford. I NEVER looked at cars in the $16,000 range. Once I was back home and had the time, I checked the cache history on my browser. I have screenshots from the ********** Auto Navigator site where I first found the Prius. Capital One does not update this site with pricing for autos - it pulls directly from their dealer partners, one of which is Cable Dahmer Chevrolet Independence.

  Business Response

  Date: 10/04/2023

  We have called *** ******* and reviewed the advertised price and the qualifications required to get it.

  We have agreed to remove one of the products she does not want and sent the check to lien holder.   

  Customer is satisfied.  

• Initial Complaint

  Date:07/27/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in for a specific car which was a 2015 Chevy Equinox Champagne. However upon my arrival the car of interest was no where to be found. I reserved this test drive online and received a confirmation email from Jennifer Reynolds. I also had the stock number from the website for the car of choice, but they brought up a mid-night blue Equinox stating they didn't have the car of interest. I proceeded to test drive the vehicle because I needed a car. After returning we began a four hour negation period which led to me financing from **** ***** I only received my paperwork to register the vehicle but no bill of sale in addition to not receiving temporary tags initially. I paid $3,000 as a down payment and have no record of that which was paid through my bank account.

  Business Response

  Date: 08/11/2023

  Attached is the contract that the customer says she never received.   Please forward to her.

  Sincerely,

   

  ****** ** ******

  Cable Dahmer Chevrolet, Inc.

  Customer Answer

  Date: 09/25/2023

   
  Complaint: ********
  
  I am rejecting this response because:  This was a "bait and switch" where they offered a vehicle on line, that was NOT available even though I had made an appointment for a test drive.  The salesman was NOT completely honest about the vehicle, and I felt pressured to make the purchase after advising that I was leaving.  Then, NOT receiving ANY copies of the paperwork AT ALL for three weeks AFTER, and being told I could legally drive the car without registering my handicapped plates to the vehicle was concerning!  I had to INSIST on a paper tag before I would leave the lot!  This was a TERRIBLE buying experience!  I was advised that my price would be $12,000 BEFORE my $3000 down payment was applied, however, it appears that the $12,000 was the price AFTER the downpayment was applied.  The finance agent appeared distracted as it was, apparently the end of the day for her, and made me feel as if I had inconvenienced her, in some way.  I would NOT recommend Cable Dahmer to ANYONE!
  
  Sincerely,
  
  Dianna Chase

  Business Response

  Date: 10/12/2023

  *** ***** spoke today with our General Manager.  She has all her paperwork and copies of everything she requested.  Walked her through all pricing.   She is very happy and appreciative of explanation.  Thank you!

• Initial Complaint

  Date:02/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wrecked January 2023. I spent the next business day in the dealership.. The sales part was okay, but I noticed that they were charging me $27000 for a USED (12000 miles), base model 2022 Kia Sportage (KBB estimates 25 grand). I was okay with the figure that we came up with in sales (roughly around 400 bucks a month), but everything changed when I went for financing. We 'signed' all paperwork via a desk-sized super tablet. I swear to GOD I thought all of the features she was having me sign contracts for were attestations, but nope—they were ELECTIONS, The list price of the car increased to $38,000 ($600 a month). After, I did the math and nothing made sense. I called to ask for an itemization of the $38000 figure—she got me for every add-on there was (commission, right?). I had questions, but she ghosted me for the remainder of that day. I called to ask for who I thought was a superior of hers—that person said that I could fill out a cancellation form to get rid of the services I didn't need. The next day I go in and she tells me that only certain thing were cancellable (even though I was within 30 days of buying the car). Then she told me that I should get my car refinanced before cancelling services, as I can "pocket the difference" when I get a smaller loan—I did the opposite. But later that day, after I tag the car, I notice that I don't have holes in my front bumper to screw in my front plate. When I ask the parts department about a plate bracket and if I'd be expected to pay for one, the man nastily told me that this was something I should have discussed with my salesman before I bought the car and that buying it, now, would make it a car 'part'—never you mind that I just put myself on the hook for 38 large, yet you're going to be petty over a $25 license plate mount. My salesman is going to reimburse me, but I'm appalled that they have such good reviews in the community, considering that they did me DIRTY. Customer service ain't what it used to be.

  Business Response

  Date: 02/28/2023

  We have cancelled the customers elected services and refinanced the vehicle per the customers’ request. Sincerely Cable Dahmer Automotive Group

  Customer Answer

  Date: 03/07/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  Complaint: ********
  I am rejecting this response because: the dealership did not allow for me to cancel the services that I ACTUALLY wanted to have cancelled, as the previously-noted finance manager advised that not all the added services were cancellable within 30 days, though I was advised by a man (who I was informed was a superior of hers) that I could cancel any unwanted services by filling out a cancellation form—this man actually reviewed my account as I was speaking with him on the phone and he made no mention of cancellable items versus non-cancellable ones. This, in turn, forced me to cancel the bumper-to-bumper coverage (which I would have elected to keep) in order to lower my monthly payment to a tolerable level (as a result, I was forced to keep the windshield coverage and maintenance/oil services). As such, they have not cancelled ALL elected services (just the ones that are "cancellable"). The refinancing will be under way after I make my first car payment of roughly 600 dollars on 03/10/2023, so things are not going to be finalized to my satisfaction.
  Regards,
  ****** *****

• Initial Complaint

  Date:12/28/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feel like I have been lied to. Called yesterday morning and asked about the 2023 Bolt EUV on their website advertised for $25,775. Receptionist checked and said it was available. She transferred me to a salesperson who confirmed it was available. I told her I would put a deposit down on it and buy it for the advertised price. Suddenly, it's been sold, or so I'm told. Still showing as available this morning. Instead of being offered this vehicle at it's advertised price, I was offered instead to pay $3,000 over sticker for a lesser equipped model. Bait and switch is alive and well at Cable Dahmer.

  Business Response

  Date: 01/13/2023

  The customer stated they were removing the review. Sincerely, Cabale Dahmer Automotive Group

  Customer Answer

  Date: 01/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Regards,
  
  ******* *******

• Initial Complaint

  Date:11/30/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with several female sales agents with in the last two weeks regarding getting a car from this establishment. So ***** was the person I was dealing with I provided all information me & my co-signer. I am an BLACK ENTREPRENEUR and have been in retail sales for the last 10 years. So the white ***** that called my phone basically told me that I was lying on my check stubs I have an accountant/financial advisor who handles that part of my business. So to be insulted because I am a woman first then have no compassion or customer service skills he didn’t have a desire to help me just call me a liar so I advised to cancel the whole process. I will never do Business with a company who DONT help their customers you don’t know anybody’s situation nor life. So I will be turning this over to my lawyer & we will go to court for radically profiling me, poor service & lying to the customer!

  Business Response

  Date: 12/05/2022

  Obviously, this is not what happened. When the customer was asked to provide last year’s W-2 to support the paystubs and bank statements the customer opted to cancel the transaction. Sincerely Cable Dahmer Automotive Group