ComplaintsforK & C Budget Lot, LLC

• Initial Complaint

  08/13/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Sold me a vehicle that they claim had had 1400 of body work done from a body shop that doesn't exist and the front end where the body work supposedly occured fell off and was dragging first time I drove on the highway. At speeds of 50 mph the kia would downshift lose power and would even stall. The tachometer would freeze them stick at zero rpm even stalling out several times and dying in traffic, I took the vehicle back and told them about the front end and they rigged it with a clip right there in the parking lot , the entire front bumper mind you it looked horrible and barely hung there sad for that much labor in body that supposedly was done and pathetic that I was to spend over 10,000 for a car that wouldn't run over 50mph and that made a horrible sound running down the highway still. They hooked the car up to ahand held tester and said I wasn't getting compression in the rear after they looked further they noticed the muffler was completly rusted aparty from tailpipe and sent me to a muffler shop for a quick 75 dollar spot weld and sent me on my way engine problem the same front end fluttering I the wind. A few days later An employee of there's came beating and pounding early morning on my door continuously when a no trespassing sign was clearly posted. He beat and beat on the door for over 5 minutes waking a small child and frighting his mom by the hard non stop pounding on the door . And woke me who works half the time overnight to give me a business card of the owner ******* and said to call him. My payment of 80 dollars was four days late. I was frustrated after being accused of me being the one causing the body damage buy there employee over and over and intimated to even call and let them know the clip didn't hold the front bumper and the spot weld did not fix the engine. They ultimately took the car from my job while I was working owing 80;dollars on it. Car seat gone and refused to give it to babies mom but she was required to be insured on the car

  

  Business response

  09/08/2022

  K&C Budget Lot has reviewed this complaint. It appears that there are 5 components to the complaint and are explained/responded below.

  
  #1. Complaint of body work. At time of sale, customer and dealer rep did a walk around vehicle and there was not any damage on vehicle and customer signed a form acknowledging this. Also, K&C Budget Lot, LLC provided customer with documentation that repairs had been completed. ********* **** **** *** is in-fact a registered business in Smithville Mo that does auto body painting and repairs********************************************************** Furthermore, customer brought the vehicle to us after he purchased the vehicle and the work that had been repaired appeared to be damaged again and we don’t know if customer did this, but we offered to have it fixed and customer never brought vehicle back to us to try to help.
  

  #2. Complaint of mechanical issues. Two days after purchase, customer called and said that the vehicle was not running right and was very loud. K&C Budget Lot, LLC had this repaired at no cost to the customer and never received any further complaints in regard to mechanical issues.
  

  #3. Complaint of contact by lienholder. K&C Budget Lot, LLC attempted to contact the customer via phone, e-mail, and texting with no response in regard to payments and insurance that was not being paid. We did send a lienholder agent to contact customer at the home address with no response and did leave our business card for customer to contact us for which never happened until customer defaulted on the “Retail Installment Sale Contract” which resulted in the vehicle being repossessed. 
  

  #4. Complaint of personal belongings in repossessed vehicle. K&C Budget Lot LLC told customer that he may have any and all of the personal belongings and that we can release them to only the owner of the repossessed vehicle and will need the keys to the vehicle returned to the lienholder to which the customer has yet to do and still may if chooses to do so.
  

  #5. Request of refund. We have it clearly posted that “All sales are final. No exchanges, returns, or refunds. Due to company policy, K&C Budget Lot, LLC is NOT refunding any money to customer.
  Repossessions are unfortunate for not just the customer and the finance company/dealer but can and do happen when there is a default. 
  

  Feel free to contact us if any questions. ************

  
  

  Customer response

  09/13/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because: it is full of lies and incorrect information . But mostly my complaint is about the 1000s of dollars of body  work they sold me on and the first time I drove the vehicle over 50 mph the fender and bumper came unattached. It's obvious the play on words you see ******* never says the body work on that kia was done by ******* he just says there in Smithville and the do.body work. I' work in the body shop at Ford and have for 9 years . I know 100,% that no body shop would be able to pass that off on aanybody..HOW ABOUT CONTACT INFO OF ******** OWNER TO VERIFY THE WORK DONE ON THAT KIA ALONG WITH A PAID INVOICE ..YOU GUYS LIED AND SAID THAT THOUSANDS OF DOLLARS OF BODY WORK WAS DONE BY A BODY SHOP ********.. I KNOW THATS A LIE ..NO ONE IN THERE RUGHT MIND WOULD PAY FOR BODY WORK THAT COMES OFF THE CAR GOING DOWN THE HIGHWAY..YOU EXSPECT ME AND BBB to believe you when you say I must have mysterious ly wrecked the car in the same spots it was wrecked before and I did that and brought it back . Come on that's a bit far fetched..let's talk to the owners of ******** and verify all the work they supposedly did and why it was so horrible. You guys never said you would fix it ..your salesman said I must have wrecked it and asked the porter " if he had one of those clips' then the porter slid under the car and attempted to rig it up again right there in the parking lot. We all know the parts where put on by your porters and it was told to me it was done professionally. The truth will be revealed sooner or later. For now if I can verify the work was done by ******** ..the amount worked performed and the dates. We can figure this out because I know body work and no shop did what you claim.theres also several other lies ..there was no card left because no one was home ..the dude beat and beat and beat on the door over 8o bucks and handed me the cards I have witnessed ..but we   can discuss all those things later .I want to speak to the man who supposedly did this body work ..and see invoice and signed completion invoice..

  
  
  Regards,
  
  ****** *********

  

  Business response

  09/19/2022

  After further review of this complaint, K&C Budget Lot LLC completely disclosed all body work performed on purchased vehicle. Dealer explained at time of sale all work performed and customer signed three (3) separate forms that verifies this that are attached with this response.

  
  #1 Acknowledgement of Disclosure by Dealer of Damage to Motor Vehicle (1 of 2): Details the repairs and costs that both dealer and customer signed at time of sale.
  

  #2 Acknowledgement of Disclosure by Dealer of Damage to Motor Vehicle (2 of 2): Vehicle inspected by both dealer and customer stating that no damage on purchased vehicle signed at time of sale.
  

  #3 Delivery Confirmation – We Owe: Form stating that customer had an opportunity to not just test drive the vehicle but to inspect it for any problems, damage, or any other concerns regarding the purchased vehicle signed by both dealer and customer at time of sale.
  

  All other complaints by customer have already been addressed in the previous response.
  

  K&C Budget Lot, LLC is not refunding any money to customer as is company policy.

  Customer response

  09/21/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because

  ******* the owner of KandC obviously thinks the BBB and I are incompetent as he refuses to answer the question,,, Was the 1538.24 of Body work performed by ******** Body Shop  on the 2013 kia vin ***************** as indicated by the Acknowledgement of Disclosure that I've attached to this email..And if so it should be very simple to produce evidence of such work that can be verified. Very simple request yet you keep skipping around the question because you and I both know that it in fact was not done by a Professional Body shop and I was lied to in order to build value in the car and for you to turn a profit..As for the walk around and test drive . I was lied to about the body work and told I could take the car around the block..It wasn't till I drove at highway speeds that the front bumper and fender came loose. Something that never ever would happen after 2538.24 worth of body work had been performed. So let's see proof. And rest assured my team will be verifying any false statements or documents showing that that work was done on that kia.  You shouldn't have to be shady to turn a profit that's sad sir.

  
  Regards,
  
  ****** *********

• Initial Complaint

  04/20/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a vehicle from this business I have paid my car payments on time i spoke with ****** too ask if I could pay half and I would pay the 100 dollars today and I was advised that would be okay and I woke up today with my vehicle being gone I’ve called too let them know my mom was going too bring In the 100 and the other gentleman was using profanity words and saying you people and he cussed out my mom and said if I came on the property the police would be called and I called the independence police department and I was advised they were not supposed to take my vehicle that it’s a civil matter and if I wasn’t behind on payments they came in my mom back yard and took the vehicle they are very unprofessional and rude and they try and take customers money and then take they vehicles and they have had the police called on them before and other customers have filed complaints against them the owner has threatened me and put his hands in my face something has too be done I have a child and I’m caring one I don’t have money too give away and I have too get back and fourth too work and I have doctors appointments

  

  Business response

  04/27/2022

  ***** ******* was repossessed due to defaulting on her contract. Due to privacy reasons, we do not discuss any customer's account unless they are on the contract. We have made several attempts to contact her and have always been courteous and respectful as we do with all customers. 

  Customer response

  04/28/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because:they never reached out too me i reached too ****** **** multiple times and let him know i was making my payment of a 100 dollars on Saturday and i was told that was okay and after that the man ******* * started calling and being disrespectful too myself and my family and ******* ****** court house had me too contact the car shop too get the owner last night and the young lady heard him using profanity saying I’m not giving anyone anything and he don’t care what i do and i have already filed a civil lawsuit against K&C budget lot everytime i would call are text he would cuss yell and conducted myself and not listen to that because he was very disrespectful and very unprofessional and know business man should treat his customer like that i have been very stressed out and worrying over this whole situation and i gave It too god and my uncle tried getting my property yesterday and they wouldn’t return it this has been the worst experience I’ve ever had with a owner talking and treating someone with so much disrespect i have been rushed too the hospital because of all the stress of my vehicle being took and they came in my mom back yard and used and spare key too get in my vehicle and when you purchase a vehicle you are supposed to key all the keys that was very illegal too have a spare key too anyone vehicle and everyone at this company is very unprofessional and disrespectful and they all lie and stick together even the receptionist she told me i don’t have anything too do with this they wouldn’t give me a corporate number are the man ******* last name but ******* ****** court got all there information she said he was very rude and unprofessional i lost my job because of them talking my car but god said he got this and i was blessed with another one this company need too be hailed accountability for their actions and something needs too be done so yes i disagree with everything the company has said nothing they say is true and they have a lot of bad reviews.
  
  Regards,
  
  ***** ******* 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩