Complaints

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• Initial Complaint

  Date:12/23/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 1, 2022, I brought 2 shirts into this dry cleaners as well as picked up and paid for what was there. I have been coming regularly since Aug 2022 when we moved to this community and had been there about a dozen times. They tell me they do not have itemized claim tickets but can print a reminder saying what days your items are ready. Though a little uneasy about no claim check, we have been satisfied with the quality of their work. On Dec 1 when I came to drop off and pick up (I always do both), they found the order in the computer immediately but not on the rack. The gal looked puzzled but looked for a quite a while and then said must have gotten misplaced or possibly wasn’t ready. I left without my clothing but was told the owner, **** ******** would call me the following day. He did not. In fact, between coming in and calling, I have made contact at least 5 times and have also sent an email which was never responded to. Each time I am told he isn’t in or has just left for the day but they have been giving him my messages and will leave another. On one occasion, they went back to talk to him, came back and said he doesn’t have any interest in talking to me. They said if they can’t find them anywhere, they must have been picked up. They weren’t. Then they said maybe my husband did. He didn’t. They then said we really can’t prove we lost them or are the ones at fault so we can’t compensate you. I said I would really like to discuss this with him and was told he doesn’t want to talk to you and we can’t make him. Shirts were $95 retail from **** ********* online but I had a 30% coupon code so 66.50 each or $133 plus tax. I pay via credit card always and can show my last charge was Dec 1 the day I dropped them off and paid what was there. I am happy to provide all credit card records to him. While I would have been happy with a credit originally, I will not use a business where the owner refuses to talk to a customer and would like a refund.

  Customer Answer

  Date: 12/23/2022

  This is a quick addendum to a complaint filed earlier today. My complaint stated the shirts were dropped off on Dec 1 and I tried to pick them back up on Dec 1 but they couldn’t be found. Obviously I didn’t try to pick them up the same time I dropped them off. It was Dec 12. Thank you.

  Business Response

  Date: 01/18/2023

  We will issue a $60 credit to ******.  When she comes in, she can use the credit. 

  Customer Answer

  Date: 01/19/2023

  Complaint: ********
  
  I am rejecting this response because:
  
  A CREDIT in any dollar amount is unacceptable to me.  I was not upset
  when my order was lost as mistakes happen and the items are
  replaceable.  I expected the business to extend some level of customer
  service and offer a solution.  A credit in a reasonable amount would
  have been more than satisfactory to me and I would have remained a
  customer.  Instead, management did not call me as I was promised. I
  stopped in multiple times and left messages in person and I also left
  several phone messages, all of which were ignored.  I was told
  management has no interest in talking to me and will not be offering
  me any compensation and there is simply nothing they are willing to
  do. At that point I sent an email to **** ******** which also went
  unanswered.  I have never actually spoken to management as Nick
  refused to take my call, meet in person or answer an email.  I don't
  think any customer would continue to patronize this business under
  these circumstances.  I have found another dry cleaner, am no longer a
  customer and a credit would be useless.
  
  The two shirts in question are style #**** from **** ********* and
  need to be ordered online.  Classic Fit 18x35, one white and one blue.
   They are $95.00 each.  There are no discounts for ordering only two
  shirts and there would be a $15.00 shipping charge as well.  Total
  replacement cost $205.00  The shirts that were lost were in new
  condition.  - ordered mid July.  Laundered in put into circulation the
  end of August.  They were 3 months old at the time they were lost and
  were like new.
  
  **** ********* is currently offering 25% off for orders over $200 and
  free shipping for orders over $225. This can be verified by going
  online.  I would need to purchase at least 3 shirts to get the
  discounted price of $71.25 and would also be charged $15 shipping.  I
  would need to order 4 shirts to get free shipping.
  
  I would accept either of the following:
  
  1. The business can simply reorder and replace my shirts and I can
  pick them up once they have them.  This would cost them $205.  I cant 
  remember if there is tax.
  
  2.  This is not going to cover my costs, but in the spirit of
  compromising, I would be willing to accept $100, eat the rest of the
  cost myself and move on.  As I understandably  won't utilize this
  business in the future, a credit is useless.  I could pick up a check
  or come in to have the amount credited back to my credit card.
  
  Please advise.
  
  
  
  
  Sincerely,
  
  ****** ******