Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deal struck: 17 Oct 2024 ******* deposit of $500.00 paid: 17 Oct 2024 Deal closed: 18 Oct 2024 Entered into a contract with Capital City CDJR to purchase a new pickup where the price was set at $74,000.00 out the door price and nothing more added before trade which would be determined later. Salesman ***** ******** and sales manager *** ******* worked up the offer and sent me a conformation. ** *********** then called and wanted $500 in ******* money which I agreed to and he charged my credit card accordingly. Once into the dealership they then inspected my trade where we hammered out the price where we agreed to $19,375.00 which would put the price I owed them at $54,375. When salesman ***** ******** presented the paperwork to me he pressured me into signing even when I said the numbers did not add up. They increased the price on closing documents by $587.00 and did not include my ******* money of $500 in the deal. I even told the finance manager the numbers were wrong and his response was You singed the documents just like these. It was my assumption the ******* money would be refunded to my credit card but it was never returned. I called salesman ***** ******** in reference to getting a refund of the ******* money and his response was I will talk to them. Very short and cold on that call as he was when finishing the deal because he knew he was being deceptive to a senior citizen and decorated combat veteran. Granted I am not as fast as I was 10 years ago but they were slick enough to fleece me for an additional $1087.00. The deception is stall, then go into overdrive to confuse the customer. They are very shady in their dealings.

  Customer Answer

  Date: 10/21/2024

  Forgot to add phone log in reference to this complaint.

  Customer Answer

  Date: 10/21/2024

  Also forgot to add the ******* charge to my credit card.

  Customer Answer

  Date: 10/29/2024

  Not sure what is happening with this dispute but yesterday Capital City CDJR salesman called and I informed him that the ******* money had not been returned.  He said he would get on that quickly and within a few minutes I could see the charge reversed on my CC.  This should have closed this dispute issue but later in the day Capital City CDJR reversed that charge and reinitiated that charge.  Today the credit refund and the charge posting are missing from the statement.  Not understanding what is happening because Capital City CDJR is responsible to reimburse that to me, not my credit card company.  This appears to be a slight of hand to give the appearance of refund followed by charging me later in the day in hopes that I would not catch this unethical business practice and unauthorized charge on my credit card back after refunding.
  

  Business Response

  Date: 11/12/2024

  Please be advised that the customer's complaint has been resolved.  The customer was refunded his $500.00.  Please let me know if you need anything further.

   

  Customer Answer

  Date: 11/12/2024

  Complaint: 22449173
  
  I have reviewed the business' response and am rejecting it because:

  The initial refund was posted to USAA credit card and later that day it was voided as you can see in the *** links provided.  Initial ******* money charge of $500 was charged on  17 OCT 2024 by *** *******.  On 28 OCT 2024 at 9:22 AM the refund was issued by *** *******.  At 4:52 PM the refund was voided by **** **********.  Yes the refund was issued and voided the very same day in hopes that I would not notice the voided transaction. So no Capital City CDJR has not refunded the ******* money deposit of $500.
  
  Sincerely,
  
  ******* *****

  Customer Answer

  Date: 11/20/2024

  Called credit card company and they have received and found in my favor the charge of $500 for the ******* money and credited my account through cancelation of Capital City CDJR charge.  Thanks for the help but the business should have done the right thing from the get go.  It is a shame that companies attempt to ******* money through deceptive sales tactics but that is the way it is.  I still am short $587 that is partly my fault for not being as sharp as I used to be so I am going to accept your closure on this matter but it is still unresolved for posting.  Again thanks for the help.

• Initial Complaint

  Date:09/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May of 2024 we bought a 2014 ***** traverse. We were informed the warranty on the vehicle was free then to receive the bill to find out they charges us over $2,000. We let them know we would like to cancel the warranty in which we filed papers. They told us it would take 3 months and it has been almost 5. We have since had car issues and they refuse to be loyal to the warranty and cant find it in their system even though we havent received cancellation papers and are still paying on it.

  Business Response

  Date: 09/26/2024

  Please be advised that the warranty has been cancelled and the warranty cancellation check has been issued.  Please call if you need further information.

  Customer Answer

  Date: 09/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Madison ***

• Initial Complaint

  Date:08/27/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle 6/15/24. Was overcharged for the taxes due and for the payoff on our existing vehicle loan that was traded in. The woman in accounting pointed out the error and sent us information on how much was owed to us. They would not refund us our money until we got the new vehicle registration approximately ******************************************************************************************* finance department will not return our calls. We are about to file a lawsuit to resolve the matter it this does not work.

  Business Response

  Date: 10/30/2024

  This complaint is for a vehicle sold by Capital City Chrysler Dodge Jeep Ram. 

  The complaint was filed against *** ******* Capital ********* in error.  I reached out to the correct dealership and they have resolved the issue. 

  If you have any future concerns please contact Capital City Chrysler Dodge Jeep Ram.

  Business Response

  Date: 11/20/2024

  Please be advised that the dealership sent a check to Mr. **** on September 12, 2024, for the balance he sought.  We are unaware of any additional problems.  Please let us know if you need anything further.

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of 3/2024 my car had vehicle problems. I had a blown head gasket and engine block warped. We had a warranty. The car omitted information about the car. The dealership ordered my engine at retail instead of ordering from the warranty company. I am out 3k because warranty people would have bought the engine at wholesale price. The car is still not done. They are withholding car until I bright in certified check for the retail price of vehicle. They did not submit the proper information to the warranty company. This is why they initially denied my claim.

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased a ****** 2021 Jeep Wrangler with 19,*** miles on Oct 12, 2023. We returned the Jeep on Oct 16, 2023, due to steering stability issues. A tech drove the Jeep and defined the problem as the Death Wobble and parts would have to be ordered. The part was on back order and should be in in about 3 weeks. We were told to continue to drive the Jeep but to not exceed 60 mph and if the death wobble happens just let off the gas and not hit the brakes. I checked with the service and parts department weekly after the third week. After 6 weeks and the wobble getting worse and at much lower speeds. I personally went into the business and was basically told we would to wait for the part. After refusing to accept that as an answer, then dealing with yet another person they gave us a rental and would wait on parts. On Dec 5th, 2023 they called and said the Jeep was ready. My wife made it less than 5 minutes away and had to return the Jeep for the same death wobble, the part we wanted 8 weeks for did not fix the problem. So now we are left with a rental and no solution except we will start replacing parts.

  Business Response

  Date: 12/06/2023

  We are doing all we can to correct the issue and have contacted the manufacturer for assistance. We have test driven it twice and can not get the complaint to repeat it self. Will trouble shoot it further to assist.

  Customer Answer

  Date: 12/06/2023

  Complaint: 20964165
  
  I am rejecting this response because:
  The service manager was able to get the Jeep to go into the death wobble within 1 mile of their shop, with myself, my wife and the saleswoman in the Jeep. So the shop HAS been able to duplicate the problem as of approximately **** hours on 1205-23
  
  Sincerely,
  
  *********************

  Business Response

  Date: 12/06/2023

  In hopes it is handeled.....service director is reaching out to them today

  Customer Answer

  Date: 12/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a ram 3500 received a text saying it would be arrive in Sept 2023 the truck didn't arrive until Nov. I couldn't wait any longer and had to buy a new truck. I put a $500 deposit on the truck and was told i wouldn't receive my deposit back unless i bought another vehicle from them. I will never buy anything for this business and would like my $500 back.

  Business Response

  Date: 12/02/2023

  MR ********* SPECIAL ORDERED A VEHICLE AND PUT A PARTIAL PAYMENT TO PURCHASE . ALL SPECIAL ORDERS REQUIRE A PARTIAL PAYMENT WHICH IS NOT REFUNDABLE AS IT IS SOMETHING THAT WE WOULD NOT ORDER FOR OUR INVENTORY. HE HAS BEEN EXPLAINED TO OF THIS MATTER AND AS FAR AS 'GOOD WILL ONLY'HE HAS BEEN TOLD HE CAN USE THIS TOWARDS ANY FUTURE PURCHASE FROM US.IT IS COMMON SENSE THAT A BUSINESS REQUIRES THIS ON ANY SPECIAL ORDER AS IT IS SOMETHING WE WOULD NOT ORDER .NOT AT ANYTIME WAS HE TOLD IT WAS REFUNDABLE AND THE PARTIAL PAYMENT WAS MADE TO PURCHASE WHICH HE FAILED TO DO SO EVEN AFTER HE WENT TO ANOTHER DEALER TO PURCHASE WHILE THE TRUCK WAS IN PROCESS OF ARRIVING TO OUR DEALERSIP AND COMMENTED TO US THAT ALL THEY DID IS 'GIVE HIM THE RUN AROUND' AND STILL WANTS TO GO AHEAD WITH THE TRUCK HE SPECIAL ORDERED FROM US AND WS FULLY AWARE OF APPOX. ARRIVAL TIME. AT ALL TIME WE AT CAPITOL CHRYSLER DEALT WITH HIM IN GOOD FAITH AND A PROFESSIONAL MATTER.

  Customer Answer

  Date: 12/04/2023

  Complaint: ********
  
  I am rejecting this response because:

  they told me the truck would arrive in September. It didn’t arrive until November. They did keep me fully aware however, my truck broke down and I had to buy another truck.

  I’ve already told the Missouri Department of revenue. I refuse to do business with this company. The manager is extremely rude. I will never buy a vehicle from them and I will make sure all of my friends know exactly how they treated me because it’s not my fault that the truck didn’t arrive in September.

  
  
  
  
  Sincerely,
  
  Dustin *********

  Business Response

  Date: 12/05/2023

  Nobody at anytime has been rude with Mr ********,it just seems when he does'nt get the answer he wants he goes in that direction. Although everything was done in a good business manner by us a decision has been made to refund his partial payment only as a good will. My office manager will reach out to him today to get his card info to credit that partial payment to him. 

• Initial Complaint

  Date:03/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is regarding deceptive practices at Capitol Chrysler in Jefferson City, MO. I brought my 1 year old Jeep in three times now for the same issue, shaking violently at highway speed. The first time they didn’t even drive the vehicle before repairing. They balanced and rotated the tires and said it was fixed, but the problem continued. Next time they took the same course of action and said it would not be covered by warranty if I brought it in for the same issue because they felt tires were causing it. The third time I brought it in the Service Manager finally admitted this is a known problem on Jeeps and said they have a backlog of them waiting on a solution. He stated that Chrysler is aware, but does not have a fix. Take it home and wait for a recall. I realize that CC is only a dealer and the responsibility to address the needed repairs falls on Chrysler. However, I have read scores of complaints and reviews from Jeep owners going back years about this known issue known as “death wobble.” Chrysler and the dealership were aware and sold me the vehicle anyway with no disclosure. Additionally, I was lied to the first two times I brought the Jeep in for repair and was discouraged from bringing it back. I was being intentionally misled and the clock has now ran out on the one year buyback period due to their dishonesty. The dealer refused to assist me in opening a claim and attempted to prevent me from leaving the vehicle a third time. I intend to exercise my rights under the lemon law if the issue is not resolved and it appears they are actively trying to prevent that from happening. I have reached out to several employees requesting a phone call with no response other than “hearting” my message. I can share video of the shaking, but the platform does not allow that type of attachment.

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Monday, February 13th Paid $75.00 to have my dodge *** computer reprogrammed so it wouldn’t have hyper flash when I install LED lighting. They did not inform me that the lights must be installed before they can reprogram the truck properly and went ahead and performed the reprogramming and charged me to do so even though they know that the programming cannot be done without the LED alights installed first. When I called to have them the following day to let them know that the programming that I paid for doesn’t work they refused to refund my money. If they are the professionals they should have let me know that they couldn’t perform the reprogramming without the lights installed first as it wouldn’t work. They did not do so and refuse to refund my money for something they should have known was not in the proper sequence.

  Business Response

  Date: 02/15/2023

  Mr ******* brought his truck in for a reprogram which we performed, after this process he added LED lights therefore it is needed to to be done again. We will do this at no charge even though he added this after our service was done. We will do this at no charge he just needs to bring it back at his convenience and we will handle at 'good will' to him.

  Customer Answer

  Date: 02/15/2023

  Complaint: ********
  
  I am rejecting this response because:
        The staff should have had the knowledge and professionalism to tell me that the vehicle couldn’t be programmed for the LED lighting until it was installed.   It was stated to me by the supervisor that the service tech even said that there is no hyper flash and there are not led lights on the truck.   But they continued to program the truck and charging me for a service that was not going to do anything as the lights were not installed on the truck.     I have since discussed the proper ways of doing the LED build on a dodge truck and you must do the install first.    They were aware that I had not done they install at the time and never said anything about it!!!   Then charged me for something they should have known was absolutely pointless.     And if they didn’t know then why should I trust them to touch my vehicle again?!
  
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:01/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had some warranty work done on my truck. The sunroof malfunctioned. Took my truck to the dealer to have it assessed. I have the extended warranty and everything was covered. The process required the windshield to be removed to drop the headliner to get the sunroof out. During the removal of the windshield it was damaged and had to be replaced. The warranty did not cover those repairs as they were caused by the individuals performing the work. The dealer nor the third party that removed the windshield want to take liability for the damages and are putting the charges on me. Morally I don't see how this is my liability. I was informed the windshield had to be removed but I was not informed that if it was damaged it would be at my cost. Plus if the sunroof never malfunctioned I would not have had it worked on or removed in the first place. I did have to pay for the repair to get my vehicle back and return their loaner vehicle to avoid more charges occurring. I have spoke with the service director who was very rude and did not care about this situation and emailed the GM but have not had a response.

  Business Response

  Date: 01/25/2023

  ******* was told and explained at the time he left us his truck that the windshield would have to be removed and the chances were 50/50 that it may crack and it was a delicate situation and we would not be responsible. 'Morally' he knows this was discussed from the very beginning and he further made a decision to go forward with the repair knowing it would be a possibility to happen. It was no fault or responsibility of ours and do our best to be upfront with ALL our customers and ******* knew from the very beginning of this risk and made a decision to go forward. He was given a complimentary oil change certificate as goodwill and told as he claimed he was going to buy a new truck in the near future and he was told we would give him full credit at that time and it would be a pleasure to not only service his vehicles but given a chance to be the dealer he buys them from also as he has not done in the past. We at Capitol Chrysler have been one hundred percent from the beginning and ******* knows that if his 'morales are in line. The repair was done thru *******s warranty company and if he has a problem further he should take it up with them as we have been very upfront on this matter and all matters

  Customer Answer

  Date: 01/25/2023

  ********** ********
  
  I am rejecting this response because:
  I was never informed of the liability of the windshield being on me. I was informed it could get damaged but at no point did **** the working service attendant tell me I would be charged for the windshield if that occurred. This is a bold faced lie. Which is why I disagree with their stance. I understand they wish for me to just go away but I believe in standing up for what is right. Also, **** was the service attendant that offered me a free oil change but stated that “don’t worry they won’t fire me for this” management never approved that so no I was not comfortable putting him in the position to get in trouble at his workplace for the managements position on this. So I did not accept that as a valid form of compensation. Had the service director offered me a complementary oil change to account for the cost of the windshield I would have accepted it and been on my way. However she refused anything in the form of trying to make the situation improve. At this point I don’t want anything they have to offer after this experience as I will never utilize their business again. I wish for the cost of the windshield to be covered.
  
  
  ********** ******* *****

  Business Response

  Date: 01/27/2023

  Obviously in his own words he admits he was told the windshield could be damaged and obviously unless he believes in the 'tooth fairy' of course it is his liability. We also believe in doing what is right and again he admits he was told it may happen!! We accept his decision to not utilize our business again and believe that is the best decision for ALL involved. The cost of the windshield is fully his responsibility as he was told from the beginning and admits that in his own words. Our service department will be informed his request to no longer use our services forward.

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a Jeep Wrangler in the beginning in 2017. The lease was to end in 2021 - during Covid. I returned the leased vehicle to Capitol Chrysler in Jefferson City, Missouri. The Jeep was turned in to the dealership and sat on their lot for 11 months before they took the proper steps to get it back to the company that it was leased from. During this time there were several items damaged on the vehicle along with items stolen and lost from the vehicle. The bank that the vehicle was leased from attempted to get information about the vehicle and Capitol gave them the run around. It looks like the dealership essentially parted out my vehicle for use on their lot during this time. By the time the bank picked up the vehicle from them they had switched the hard top for a soft top, taken the spare time and spare tire arm off of the back of the vehicle and lost one of the key fobs - among other things I was initially charged for those damages and missing items and eventually lost money on the buyout of the vehicle due to the negligence and fraud committed by dealership. I have repeatedly tried to work this out with the dealership to no avail. I am hoping that getting someone else involved will push them to respond and make things right. The GM and Finance manager of the Dealership have been unwilling to remedy this.

  Business Response

  Date: 09/24/2022

  This customer left the Jeep on our lot by the customer to be returned to the lease company and lease company was notified it was here the same day and many times after and neglected to come and get it. Both the lease company and ****** were contacted by us several time to pick it up and all responses were ignored. with out picking it up.Lease company said several time it would be picked up with out result. ****** was also made aware they have not picked it up and it was just left and neglected by her and the lease company for over 11 months on the back lot. This vehicle was the responsibility of the lease company to pick it up and was ignored by them and the customer several times by us and just left abandoned on our lot for eleven months plus even after us having conversation with all parties and and being ignored.Finally it was picked up by a tow company hired by the lease company without any discussion of any damage claimed and towed to a auction to be sold off after being abandoned here for over eleven months plus. This all happened because of both neglect by both ****** and lease company and no responsibility of ours as all attempts by us were ingnored to have it removed and handled properly by lease company.

  Customer Answer

  Date: 09/29/2022

  Complaint: ********
  
  I am rejecting this response because:  it is laughable.  I called several times to find out about the vehicle and had Ian in the finance department tell me that it was normal for things to take that long and that they would "vouch" for me that the vehicle was left in good condition with all fobs.  This response is utterly ridiculous to say that THEY reached out with no response. The leasing company was **** and they have notations on every conversation that they had with the dealership including names.  Every time they asked for information on the vehicle and the odometer reading.   The statements by this company are negligent and fraudulent.   I am appalled that they would write such a statement as to say that I left my vehicle in their hands for 11 months without caring to follow up.   They made money off me with a new lease and signed the odometer statement on the old lease claiming that they would ground the vehicle correctly with the leasing agency -  as is the job that they were hired to do.  I called repeatedly to get someone to get to the bottom of the issue, also asking for someone that I could talk to that is in charge of the GM - ******* - but could get noone that cared to help.  I would absolutely LOVE to have the full story on my vehicle that I took good care of for 4 years.  I have notes, photos, and names as does *****  I find it absolutely crazy that a reputable dealership would write this as a response and treat customers in this manner.  
  
  
  
  Sincerely,
  
  ****** *********

  Customer Answer

  Date: 10/01/2022

  I have documentation regarding the letters from *****  I do not believe that I have proof of the phone calls that were made to the dealership. ( I am not sure how I would)  but **** has a call log and notes on every contact that was made.  I will see what they can share.