Business ProfileforVaughan Pools & Spas

We purchased a pool in April of 2022 and was told it would be installed Mid March. Mid March came and went we heard nothing from them. We called and they said they would call two weeks before they came out. Two weeks went by and still noting. We called again at the first of July and ***** said we were third on the list. A week went by and heard nothing. We called once again and ***** said the excavator team would give us a call the following week. Once again nothing, We called back and ***** said we will get a call the following week. Still no call came. The 12th of July the pool installers came out and could not do anything till the excavator team came out, they left the pool parts in the yard and said the would be back the day after the excavator team came. The excavator team came on the 15th of July and was done in a couple hours. We called ***** and she said they will be there on the 19th or 20th to install the pool. The end of the day on the 20th we called once again and ***** said it would be next week once again. The office is very very poorly managed and they neve called us to let us know what was going on. We always had to call them and always received the same answer "Some time next week". Here it is the end of July and still no pool that was contracted in April. What a lost summer because of their POOR management.