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Find a Location

Jay's RV has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Jay's RV

      82 Oak Hall Rd Jonesburg, MO 63351

      BBB Accredited Business

    Business ProfileforJay's RV

    RV Repair
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/30/2018

    Years in Business: 6

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    RV Repair

    Products & Services

    Jay's RV Provides Recreational Vehicle parts, sales and services, On-Site or Mobile RV Repairs, and RV Roof Repair Services

    Business Details

    Location of This Business
    82 Oak Hall Rd, Jonesburg, MO 63351
    BBB File Opened:
    5/17/2018
    Years in Business:
    6
    Business Started:
    11/16/2017
    Business Incorporated:
    11/20/2017
    Accredited Since:
    5/30/2018
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Jay's RV, LLC
    • Jay's RV Repair
    Business Management
    • Mrs. Heather J Brassell, Owner
    • Mr. Jay C Brassell, Owner
    Contact Information

    Principal

    • Mrs. Heather J Brassell, Owner
    • Mr. Jay C Brassell, Owner

    Customer Contact

    • Mrs. Heather J Brassell, Owner
    • Mr. Jay C Brassell, Owner

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/28/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    September- 10 2021 I hired Jay's RV to repair small leaks in the garage of my RV. There are two known leaks around both garage windows. Jay's RV was hired to repair all water damage and stop the leaks from happening again. October-20-2021 Was the first time the RV was complete by Jay's RV standards. I informed them the job that they had concluded, was not correctly done. Less than 24 hours of me picking the RV up, it leaked again in the same areas. December -18-2021 I returned the RV back to Jay's RV to try and repair the leaks and damage again. After hauling the RV from Tennessee to his shop in Missouri, unloading, and setting up for him to work on RV, changed his mind and just wanted to give me my money back. Finding an agreeance that if he cannot fix the RV correctly, he will then refund me my money. This time they added in new windows. They stated water tests were conducted to prove the RV no longer has leaks. March-28-2022 A few weeks prior I called Jay's RV to inform them I still have the exact same leaks. They sent a man over to investigate and possibly put a Band-Aid on the problem. I was informed they will not conduct necessary work off of site to fully rectify water damage and the leak. After talking on the phone with ***, he informed me this was an entirely different leak and I have wasted his time. That he has made no money off of this repair. Proceeded to tell me tough luck and hung up the phone.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    David H

    5 stars

    01/20/2022

    I brought in my 2019 Jayco Jayflight for a roof repair after a tree limb landed on it and punctured the rubber roof. They gave me a very fair estimate and handled talking with my insurance company on the claim. Great service, friendly people in the office. Highly recommend their services to anyone I know.

    Local BBB

    BBB of Eastern & Southwest Missouri & Southern Illinois

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