Complaints

This profile includes complaints for National Repair Center LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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National Repair Center LLC has 4 locations, listed below.

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  National Repair Center LLC

  3807 Silver Creek Rd Joplin, MO 64804-5447

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  National Repair Center LLC

  3807 Silver Creek Rd Joplin, MO 64804-5447

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  National Repair Center LLC

  430 E 35th St. Joplin, MO 64804

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  National Repair Center LLC

  430 E 15th St Joplin, MO 64804

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  washer broke on 9/28 filed a claim they came out 10/3 stated it was a 20$ part and wouldn't take long to get since he replaced about 10 of them a week. They have not followed up with me once I have had to reach out to them for updates. we are now 10 business days`14 days and nothing and when I followed up with them to be told it was in pending status and that they have nothing else to say until it comes in

  Business Response

  Date: 10/18/2023

  I am sorry your wash machine is broke but we are just a 3rd part repair company we are not your warranty company and we are not Whirlpool that made your wash machine, we had a tech at your house on 10/3 and he has requested a new wash plate and hub and those parts are $132.15, we only use *** parts and we order them from the *** approved distributor, we ordered your parts on 10/3 and on 10/11 you where told by text that they showed pending and you was also told on 10/18 by phone that they where still show pending and that we would not have a ETA until they are shipped, Now also the tech has no idea what parts cost he never sees the invoices and I have spoke with **** and he stated he never tells a customer what parts cost since he never knows how much they cost.

  Now we do have conflicting stories from you on this compliant you state the tech told you the part was $20 and he replaces them about 10 a week and then here is the text from you stating he said they cost $29 and he replaces them daily?

  your text (When he came he said it was a 29 dollar part that he replaces daily I don't understand when I could have purchased the part and had it already)

  We do not make the parts and have no control over when we will receive the parts and for the last 2 years parts have been taken longer than normal to get not just for Appliance's but everything made these days.

  Customer Answer

  Date: 10/18/2023

  Complaint: ********
  
  I am rejecting this response because:
  It is incorrect and poor poor service provided and they cancelled services. Very unprofessional 
  
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 10/19/2023

  You are upset that your wash machine is not working correctly and I get that but filing a complaint to the BBB is not the correct way to get it fixed, we are not your warranty company and we work for your warranty company not you and the delay of us fixing your wash machine is out of our control, so you need to speak to your warranty company we have told them we will not be continuing with your repair. I am done responding to this compliant..

  Business Response

  Date: 10/19/2023

  Once they ship it we can track it but if it has not been shipped we can't track it.  This is all we can do for you.