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Eyemart Express has 1 locations, listed below.

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    Business ProfileforEyemart Express

    Optometrist

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1602 S Range Line Rd Ste A, Joplin, MO 64804
    BBB File Opened:
    5/21/2019
    Contact Information

    Customer Contact

    • Donna Readshaw, Manager

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/13/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    I bought a pair of glasses back in October of 2022. Had them for a week and they were too tight called over and went and ha dthem adjusted. They felt fine at first but they were still too tight on my nose and ears giving me a headache every day. Went back over at least 8 times to have them adjusted. Finally asked them why nothing was working and the girl said my lenses were to heavy for the frame. I was like ok why did the first girl not tell me this. Had to order a new set which cost me 158.00. So in total I spent 350.00 on .y glasses which were only supposed to be 150.00. Then get the new ones in they adjusted them because they were too tight. Then had to keep going back because they were either too tight or too lose. Also their scratch resistant is not. My old glasses did not get any scratches om them for like over a year of having them. Took them back there and they kept having to send off fpr new lenses which is a hasssel for me because I live 30 minutes away. Then the last one who I talked to was so rude because I told her she would have to order them and she was like ugh ket me see and was like yeah they will be in in 2 weeks. I don't get how I've had all these problems with 1 pair of glasses I've had dor only 3 1/2 months. I'm still having issues with them. About to go buy a new pair somewhere else. They should not get scratches as soon as they put the new lenses in from them not me. And should not have to go back to be adjusted 20 times. My old ones never had to go back. Should not have had to pay a extra 158.00 for new lenses because no one told me they were to heavy for the frame. Just frustrating have not had them that long and have had these issues. Out all that money which I really did not have for more.
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    Customer Reviews

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