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Business Profile

Apartments

Coach House Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Every single year when it snows, Coach House Apartments refuse to clear our parking lots and put down anti-icing solutions, which make the parking lots completely unusable and unsafe. Their version of “clearing the parking lot” is giving two or three maintenance employees hand shovels and making them spend all day shoveling the snow (leaving the ice behind, because humans shouldn’t be expected to shovel up AN ENTIRE PARKING LOT OF ICE by themselves). Instead, they should be using their outrageous profits to hire experienced crew and supply them with the proper equipment to get the job done safely and efficiently. My husband is a disabled veteran, and not being able to safely navigate the parking lot or park anywhere near our residence is offensive. I’m also deeply concerned for the elderly residents of my apartment that I see trying to navigate the slippery ice rink that is our parking lot, as I’m just waiting for one of them to fall and severely injure themselves, or get stuck in a drift. This complete disregard of human beings, let alone PAYING RESIDENTS, is monstrous and unacceptable… When I called to request that Coach House send a crew out to deal with the snow and ice making it nearly impossible to walk or drive, I was told that it was MY fault for having so much snow in my parking spot, and was then HUNG UP on. Why are they getting away with treating us like this?

  • Initial Complaint

    Date:01/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Every single year when it snows, coach house apartments refuse to clear out parking lots and put down anti icing solutions which make the parking lots completely unusable and unsafe. The little they do do is giving two to three employees hand shovels and expect them to be able to clear out ice/snow. Instead they should be using their outrageous profits to hire proper crew and supplying them with the proper equipment to get the job done safely and efficiently. I am a disabled veteran and not being able to safely navigate the parking lot or park anywhere near my residence is offensive.

  • Initial Complaint

    Date:02/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express my extreme dissatisfaction and concern regarding the deplorable living conditions at my apartment, and I seek your assistance in resolving these pressing issues. My washing machine has been dysfunctional for approximately a week, with stagnant water inside, resulting in a putrid smell that renders the apartment uninhabitable for me and my child. Despite numerous complaints, the property manager has demonstrated an unprofessional attitude and has failed to take any effective measures to address these crucial problems. The lack of responsiveness and disregard for tenant well-being is not only disappointing but also unacceptable. Moreover, the office staff exhibits a concerning lack of knowledge and professionalism, further exacerbating the severity of this situation. This experience has been the worst I have ever endured as a tenant, and I implore the Better Business Bureau to intervene and compel the necessary actions to rectify these issues promptly. I am seeking immediate resolution to restore the basic living conditions that I am entitled to as a tenant. Your prompt attention to this matter is greatly appreciated.

  • Initial Complaint

    Date:07/09/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Moved out 20th of April. But I have never been refunded my security deposit. Every time I go their office they give me new dates to when is my checking arriving.

    Customer Answer

    Date: 07/12/2023

    Hi,
    I am happy to say the complain has been resolved. I finally received my security deposit today. 

    Thanks for any help. I drop the complaints.

  • Initial Complaint

    Date:01/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a current resident at Coach House Apartments in Kansas City Missouri. Around October of 2022, not sure of the exact date, I notified Coach House that my in-unit washing machine was broken and had leaked across the carpeted floor. They assured me they would have someone out and try to get the issue resolved. Someone came out, damaged my walls around the machine, and unplugged the machine from the wall. I plugged in the washing machine to see what had been done and nothing worked. I contacted Coach House maintenance the next day to see what was being done to fix the machine. A woman told me she saw the ticket for repair but did not know what had been done, she then told me she would get ahold of a maintenance member, and call me back with an answer to my questions. I got no call and was not contacted back. I work six days a week with a very long schedule so I let it slide believing they were doing all they can to fix it. Now it is January 5th and I am still without a working washing machine. I contacted Coach House maintenance again on Wed. January 4th and got the same answers with a promise to have a new machine brought to me on the 5th of January. I arrived home on the 5th of January and nothing had been done. Everything was still in place and had no sign anyone was in the apartment to fix the machine or replace it. This has not been the first time Coach House maintenance has made a promise and not delivered, In the fall of 2021 I had an issue with my air conditioning. Maintenance came to fix it and was unable to get it fixed. They assured me they could get me a window unit and replace the unit as soon as they could. I was then left without air conditioning for 7 months being told, "Well, luckily the weather is getting cooler so you won't need air on for much longer." That issue was finally resolved in May of 2022 after several calls and several 80 and above temperature days. I don't like to complain and feel like I am a reasonable person but this is ridiculous

    Business Response

    Date: 02/07/2023

    The BBB called the business and spoke to the manager. The following is an overview of the phone call,

    The business will not be working on the air conditioning in the winter, this will be scheduled at a later date (Spring).

    The washing machine was completed January 12th.

  • Initial Complaint

    Date:06/17/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have been without AC for 2 weeks with temperatures as high as 100 degrees. Everyone gives you a run around and you won’t hear back from anyone or see anything being worked on. Unstable living conditions and they won’t reduce the rent when I can’t even live in my apartment at the moment.

    Business Response

    Date: 06/28/2022

    Good Afternoon,

     

    The chiller system is currently down but all residents including ****** ****** has wall units in there cooling their apartments.

     

    Hopefully this will be fixed soon.  

  • Initial Complaint

    Date:05/11/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The apartment complex wont fix my AC and it states in my lease they will fix it if its over 80 degrees outside and its been over 90 all week. The apartment is a unlivable condition for me, my 2 year old and dog. I put in the work order over 2 weeks ago and they are not fixing it or answering the phones.

    Business Response

    Date: 05/24/2022

    ID ******** was completed the same day of the request. Situation resolved and tenant happy.

  • Initial Complaint

    Date:04/21/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been in contact with the office/ maintenance representative several times about them fixing the air conditioner unit. The last maintenance request was submitted on 04/03/2022. I did not have anyone come out to actually look at my unit until 04/08/2022. I followed up after this visit and I was advised to check in on 04/14/2022. I was advised once they received Freon that was ordered someone would come to fix the unit. I called today and I am still being told this can’t be done until the weather is consistently warm. We are being told to buy fans(we own two) and open windows. My partner and I both live in the unit we are both on the lease and we both have hay fever and sometimes those symptoms can get really bad. I am currently on hormonal treatments for fertility issue which gives me severe hot flashes most times I am unable to sleep due to the temperature in my home/unit. I just want them to fix the air conditioner and show some remorse for the situation. Every time I talk to someone they are cold and treat the situation as if it is not a big deal because they are not going through this issue.

    Business Response

    Date: 04/28/2022

    Regarding ID *******, the complainant’s desired outcome is to have their AC working properly. We also have that same desired outcome and are confident this will be taken care of shortly. The reason this was a pending issue and not complete was due to the inconsistent outside weather, rain and temperature degree we have been having which is not that uncommon this time of year. Again, we have the same desired outcome and are confident this will get done soon.

     

    Best,  


    ******** ******

    Regional Director

    ******** ******* ***

Coach House Apartments is NOT a BBB Accredited Business.

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