Business ProfileforAcademy Bank, N.A.

If I could give a negative rating, I would do so. Hands down this is the worst bank to do business with and it doesn't matter if you are walking into the bank or calling the online banking customer service. I am currently filing a formal complaint with the OCC who overseas this bank not the FDIC for the next person looking to file. I am sure that will happen sooner than later. To start, a check was deposited into my checking account, it was a decent amount and as expected a 7 day hold was placed. The standard $100 that most banks release immediately was even withheld. I had an emergency and reached out to the bank. The supervisor at the bank was nothing short of rude, disrespectful, and ego driven. I informed her of the emergency and stated I just needed $25 placed into the account so I could take a cab (I was stuck in a state, knew no one, was not in a safe place, needed to just get to the airport) and her response was "I don't care, I'm not releasing a dime." After arriving back home, I would like to say unharmed but that is not the case, I had to deposit a large cashier's check written by one of the big 3-not a person-but the actual bank-before I deposited it I asked the teller if a long hold would be placed because if so I could not deposit it there. I was given a paper that showed when it would be disbursed in 3 stages. Needless to say, it was held for over 10 days every penny, the teller didn't inform me that she was the supervisor the same one who said "I don't care," The first disbursement didn't happen I called was told it would happen on the 2nd disbursement. It did not, I called again and was told it's all being held every penny. I asked for the DM name and was hung up on, I had to get the DM's information from their sister bank. Spoke with him and was told it would be released on the 5th, it's the 5th and it's still being held. When calling today to speak to the DM all I get is he's not here. Branch 130's supervisor holds funds because she can-RUN!