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Business Profile

Bank

North American Savings Bank (NASB)

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for North American Savings Bank (NASB)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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North American Savings Bank (NASB) has 11 locations, listed below.

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    Customer Review Ratings

    1

    Average of 6 Customer Reviews

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    Review Details

    • Zack R

      Date: 10/05/2024

      NASB CD bait and switch. They advertise special CD rates on NASB.com website but within minutes on a phone call won’t honor those rates. Reducing rates .5%, or more, stating they have the right to change the rates anytime. The phone reps were adamant I miss read something. Adding an excuse that my zipcode can effect offered rates! Twice I had this bait and switch rate event with NASB. Note! I am/was an existing customer attempting to roll over a CD. 1. They will not commit or admit to anything over the phone. All communication is done through the online messaging website. 2. When a NASB CD matures it auto renews into minimal fractional cd rate with Penalties with early withdrawl. If you mis the 7 day window to Extract the money they got you money tied up in a contracted CD. If a bank has no option in CD contract to roll funds into a savings account or transfer funds upon Maturity “ they are trying to screw you over with Auto renewal. No longer a NASB customer.

    • Gee B

      Date: 11/27/2023

      Gee B

      Date: 11/27/2023

      Poor customer service. Grandview ATM frequenly out of service. Excuses why it is out of their hands.

      North American Savings Bank (NASB)

      Date: 12/04/2023

      Hi Gee. Thank you for being a NASB customer. We sincerely apologize for any inconvenience you experienced while our ATM was down for maintenance. We understand your frustration with the maintenance timing; however, since system updates are common and typically outside of our control, NASB does offer a variety of channels to accommodate our customer’s needs. We shared that you are always welcome to visit the drive-through or visit our website to view a list of free ATMs near your location. Our goal is always to ensure a good experience for our customers, so we appreciate your feedback as we always want to improve.

      Gee B

      Date: 12/05/2023

      6 for 6 times ATM not available. This past Friday evening. None of the free ATMs are close to my residence. Grandview. As a senior citizen, I look for convenience. Do not desire to go to LS. I took my home loan from NASB bank over 12 yrs ago. I will be closing this account after the 1st of the year. Not a lot of perks.No zelle ,ATM, excuses for equipment that is literally broken. non-functioning. etc...

    • Derrick S

      Date: 04/26/2023

      North American Savings Bank in *************, ** has charged me $60 and another $24 in unknown fees.$84 was unexplained, undisclosed fees, on the last day I showed up to close my account. I had a large balance free and clear on deposit with them since my first 30 days.. I was treated like a criminal now going in my 3rd month., The teller refuse to close my account in front of his Branch Manager after she instructed him. She told me I cannot close my account.They were disrespectful and unprofessional. People should know, NASB not a good bank to do business with.

    • jorge G.

      Date: 10/31/2022

      jorge G.

      Date: 10/31/2022

      PLEASE.. PLEASE.. don't waste your time and the property you want to purchase; with NASB.i waste 2 months is this bank NASB. everyone blames the other department. (processor blames underwriting).after 3 times of changing my closing date. 24 hrs. before they want to see (P&L).that they don't know how to read. my attorney and cpa's had to write them an email to explain.they don't know the difference between a bank statement loan an W2 ( 1040).in the last minute they change who much down they want it. to close the loan.instead of agreeing to what we both sign.WASTE OF TIME AND MONEY

      North American Savings Bank (NASB)

      Date: 11/02/2022

      Thank you for sharing your feedback. We can appreciate your frustration with the timeline; however, the final decision on a loan application can only be determined once all the information has been provided by the borrower and all relevant parties, which is outside of NASBs control. Once the information has been provided, the decision is made based on the information provided within the documents and in accordance with the guidelines of the loan. If you have additional questions, please reach out to your loan officer, and they can connect you with one of our Sales VPs to discuss further.

    • Josh M

      Date: 10/26/2022

      Josh M

      Date: 10/26/2022

      Going through a refi loan now and the experience has been awful. All started with an out of line appraisal then it got worse. Underwriting has asked for docs and materials over and over. Loan officer just does what hes told and apologizes for poor service. It feels like they are the customer and Im trying to satisfy them. Poor experience. Do yourself a favor and keep looking.

      North American Savings Bank (NASB)

      Date: 11/22/2022

      Hi ****,Thanks for your feedback. Please know that all home appraisals are performed by an independent vendor, and neither NASB (nor any mortgage company) has control or influence over the appraisal (this is to protect you, the borrower). We understand that document requests can feel frustrating, but they are necessary to ensure that the loan application is accurate and fulfills all requirements-sometimes additional document requests do need to be made while the loan is in Underwriting. We will use your feedback to ensure all borrowers are educated about the expectations of the process.

    • David B

      Date: 10/23/2022

      David B

      Date: 10/23/2022

      ********** Was very responsive at first but totally ghosted me at the end of the process. I just started working as a contract employee 5 months ago which classifies me as self-employed so I had to do a an alternative lender. *** made it sound like it wouldnt be a problem getting a loan and then two days later said that the Billionaire owner of the bank denied our loan because the property was listed for lower than the price under contract. Have they not heard that realtors post properties for lower prices to elicit bidding wars?! I asked *** about the possibility of tweaking the terms and never heard back from him. I was totally misled and the the loan advisor just dropped off the face of the earth.

      North American Savings Bank (NASB)

      Date: 11/01/2022

      Hi *****, Thanks for sharing your concern with us about your recent communication with your loan officer about your application. We pride ourselves on exceptional customer service, so we were disappointed to hear that your experience fell short of our standards. One of our Sales **s recently tried to reach out to you, but they were unable to connect with you. However, please accept our sincere apologies for the lack of communication toward the end of the process. Your feedback has been noted and addressed. If you would like to discuss this further with the ** of Sales, please reach out to the number we provided in our recent communications.

    North American Savings Bank (NASB) is NOT a BBB Accredited Business.

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