ComplaintsforBeauty Brands

• Initial Complaint

  07/13/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Order number ********** in the amount of $128.37 was placed on 7/1/22. I have never purchased from Beauty Brands, however their website advertisement indicates 100% satisfaction guaranteed and shipment within 7-10 business days. I received an email 4 days later stating that due to high demand, order was experiencing delay. As of today, 7/13/22, order has still not been processed, shipped or received. I have attempted to contact a live representative seven times with no success. When calling company, I only receive a voicemail asking to leave my name and number. I left message stating that since the order has not been processed and they are still continuing to advertise this sale, but not able to fulfill their orders, I am requesting a full refund immediately. I have attempted to email Beauty Brands, stating the same thing. No response. I have since searched online at the Better Business Bureau as well as other information and am reading countless complaints with the exact same issue. Reports are this company is a SCAM. Thank you in advance for your assistance.

  Business response

  07/13/2022

  Hi Thank you for giving us a chance to respond.  Please see correspondence below.  Thank you! BB customer service
  
  
  Jul 13, 2022, 3:40 PM
  
   *********
  Hello *****, 
  
  Thank you for contacting Beauty Brands customer relations about your recent order.   I apologize for the delay in shipping.  You should have your order within the 10-14 business days as promised. Your order is currently being processed and I do not have a way to stop it.  Your tracking should be out to you within 1-2 business days. We are experiencing higher than anticipated order volumes due to the popularity of our Annual Liter Sale. We are working hard to process & fulfill your order.  You will receive a confirmation email when your order has shipped. 
  
  Rest assured, your items will be safe in your home as soon as possible. 
  
  Thank you for choosing Beauty Brands we appreciate your Business!
  
  *****
  
  
  
  
  
  
  WH
  ***** ******
  
  Jul 13, 2022, 9:58 AM
  
   *********
  
  
  Customer Feedback
  
  First Name: *****
  Last Name: ******
  Email: *******************
  Topic: Order Placed
  Message: 
  Order#: ********** on 7/1/22 and has not been processed, shipped or received. I have called numerous times and get the same recording that all reps are busy. Since the order has not been fulfilled, I am requesting a FULL REFUND immediately, as this is very disconcerting that you are still advertising your Annual Liter Sale and are not able to fulfill the orders. Please advise within 24 hrs or I will be contacting my credit card alerting fraudulent activity and the Attorney General.
  
  beauty brands
  4*** ******* ******* ***** *** * ****** ***** ** ***** * ****** ******

• Initial Complaint

  07/12/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Date of transaction June 27, 2022 Order number ********** Paid $123.63 for shampoos and conditioners. Website says standard delivery, ships and arrives within 7-14 business days. July 1st an email was sent saying it would ship within 10 business days. I reached out July 7th after reading MANY bad reviews of the company online, saying they scam people, I asked them to cancel my order, a few days later they said they would try. I cannot get ahold of them and I have not been processed for a refund or shipped my items. I want to cancel and get my money back since they are labeled as a scammer.

  Business response

  07/12/2022

  Thank you for giving us a chance to respond. We have been communicating with this customer and have canceled upon her request.  Please see correspondence below.  Thank you!!

   

  
  ***** *********
  
  Jul 12, 2022, 1:53 PM
  
   *********
  Hello ******, 
  
  This is a confirmation email to let you know that your order has been canceled.
  
  If you need further assistance please don't hesitate to reach back out.
  
  We hope to see you shopping with Beauty Brands again, soon!
  
  Have a wonderful day!
  
  *****
  
  
  
   
  Other Recipients
  none
  more
  Added tags Cancel Confirmation
  
  
  ***** *********
  Jul 12, 2022, 1:53 PM
  Assigned to ***** *********
  
  
  SS
  ****** *******
  Jul 12, 2022, 8:05 AM
  I have not seen a refund yet. Can you please process that so I don't need to contact the Better Business Bureau?
  On Thu, Jul 7, 2022, 7:40 PM ****** ****** ********************************** wrote:
  
  
  Hello ******
  
  Thank you for contacting us.
  
  We will do our very best to get your order canceled within 24 hours.
  
  If you placed your order within 24 hrs we can, most of the time, get it canceled.
  
  Should you have any questions please don't hesitate to reach back out.
  
  Thank you for choosing Beauty Brands!
  
  *******
  
  
  
  
  
  ******* *****
  Jul 7, 2022, 6:34 PM
  Status changed to Closed
  
  
  
  ******* *****
  Jul 7, 2022, 6:34 PM
  Category changed to Customer Modifications
  
  
  
  ******* *****
  Jul 7, 2022, 6:34 PM
  Assigned to ******* *****
  
  
  
  ******* *****
  
  Jul 7, 2022, 6:34 PM
  
   *********
  Hello ******
  
  Thank you for contacting us.
  
  We will do our very best to get your order canceled within 24 hours.
  
  If you placed your order within 24 hrs we can, most of the time, get it canceled.
  
  Should you have any questions please don't hesitate to reach back out.
  
  Thank you for choosing Beauty Brands!
  
  *******
  Other Recipients
  none
  more
  
  
  ***** ****
  Jul 7, 2022, 11:12 AM
  Priority changed to High by ***** **** Voicemail; Change Contact Name
  
  
  SS
  ****** *******
  
  Jul 7, 2022, 11:12 AM
  
   *********
  
  
  Hello, 
  
  
  Since you have not shipped, please cancel my order #**********
  
  
  Thank You, 
  ****** *******

  Customer response

  07/12/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** *******

• Initial Complaint

  07/11/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I purchased several items from this company, which I was charged for, however, the items were never sent out, and multiple attempts to contact the company have elicited no response. I want a COMPLETE refund, including shipping and handling.

  Business response

  07/12/2022

  Hello,  Thank you for giving me the chance to respond.  Please see correspondence between customer service and this customer.  We are doing all we can to help her with her requests. 

   

  Thank you!!

   

  From: * **** ********************
  Sent: Monday, July 11, 2022 4:21:24 PM
  To: Customer Modifications ***************************
  Subject: Re: Order # ********** ************
  When will my refund arrive
  
  
  **** ************** ** *** ***** ***
  
  From: Customer Modifications ***************************
  Sent: Monday, July 11, 2022 4:18:32 PM
  To: ****************** ********************
  Subject: Re: Order # ********** ************
  
  
  Hello ****, 
  
  I apologize for the delay and any inconvenience this may have caused. .  We will do our very best to get your order canceled for you.
  
  We can, most of the time, get it canceled.  You will receive a cancelation confirmation within 3-5 business days.
  
  Should you have any questions please don't hesitate to reach back out.
  
  Thank you for choosing Beauty Brands!
  
  *****
  
  
  Other Recipients
  ******************************** *cc)
  more
  
  
  ** * ****
  Jul 11, 2022, 3:24 PM
  When will my refund arrive
  
  
  **** ************** ** *** ***** ***
  
  From: Customer Modifications ***************************
  Sent: Monday, July 11, 2022 4:18:32 PM
  To: ****************** ********************
  Subject: Re: Order # ********** ************
  
  
  Hello ****, 
  
  I apologize for the delay and any inconvenience this may have caused. .  We will do our very best to get your order canceled for you.
  
  We can, most of the time, get it canceled.  You will receive a cancelation confirmation within 3-5 business days.
  
  Should you have any questions please don't hesitate to reach back out.
  
  Thank you for choosing Beauty Brands!
  
  *****
  
  ***** *********
  Jul 11, 2022, 3:18 PM
  Hello ****, 
  
  I apologize for the delay and any inconvenience this may have caused. .  We will do our very best to get your order canceled for you.
  
  We can, most of the time, get it canceled.  You will receive a cancelation confirmation within 3-5 business days.
  
  Should you have any questions please don't hesitate to reach back out.
  
  Thank you for choosing Beauty Brands!
  
  *****
  
  
  
  ***** *********
  Jul 11, 2022, 3:16 PM
  Category changed to Customer Modifications
  
  
  ** * ****
  Jul 11, 2022, 3:09 PM
  No, cancel the order and refund me the full amount of money, including shipping.  We will be away, and this order was expected much earlier than that and was needed earlier than that.  The items are no longer needed due to the delay.  With all due respect, your company’s shipping delay has caused a problem for me, and that is unacceptable.
  
  
  **** ************** ** *** ***** ***
  
  From: Tracking Inquiry ***************************
  Sent: Monday, July 11, 2022 3:58:57 PM
  To: ****************** ********************
  Subject: Re: Order # ********** ***********
  
  
  Hello ****, 
  
  Thank you for contacting Beauty Brands customer relations about your recent order.  I am so sorry for the delay in shipping.  Your package should still arrive in the 7-14 business days as promised.  We are experiencing higher than anticipated order volumes due to the popularity of our Annual Liter Sale. We are working hard to process & fulfill your order.  You will receive a confirmation email when your order has shipped. 
  
  Rest assured, your items will be safe in your home as soon as possible. 
  
  Thank you for choosing Beauty Brands we appreciate your Business!
  
  *****
  
  
  
  
  
  ***** *********
  Jul 11, 2022, 3:00 PM
  Status changed to Closed
  
  
  
  ***** *********
  Jul 11, 2022, 2:58 PM
  Hello ****, 
  
  Thank you for contacting Beauty Brands customer relations about your recent order.  I am so sorry for the delay in shipping.  Your package should still arrive in the 7-14 business days as promised.  We are experiencing higher than anticipated order volumes due to the popularity of our Annual Liter Sale. We are working hard to process & fulfill your order.  You will receive a confirmation email when your order has shipped. 
  
  Rest assured, your items will be safe in your home as soon as possible. 
  
  Thank you for choosing Beauty Brands we appreciate your Business!
  
  ***** ***** *********
  Jul 11, 2022, 2:56 PM
  Category changed to Tracking Inquiry
  
  
  
  ***** *********
  Jul 11, 2022, 2:54 PM
  Assigned to ***** *********
  
  
  Smart Rule
  Jul 11, 2022, 10:18 AM
  Priority changed to High by Smart Rule Voicemail; Change Contact Name
  
  
  ** * ****
  Jul 11, 2022, 10:18 AM
  
   *********
  
  
  Good morning.
  
  
  Please advise as to where the above order is.  This was ordered on July 1, 2022, and should have already been received.   
  
  
  Thank you.
  
  **** ************** ** *** ***** ******

  Customer response

  07/27/2022

  ********* ******** **** ******** ************* ******* ****** ** ** **** ***** **** ********* ******* *** ********* ******** ********* *********** ********* *** ******** ***** ***** *** **** * **** ** ****** ****** ***** ** ***** ****** ***** ******** **** ***** ******** ****** *********************** **** ****************************** **** ****** ********* ******** *********** ***** **** ************** ******** ** ******* ** ******* ** ***** ******* ****** ***** ******** ******* ****** **** ******** **** **** ******** ****** ****************** ******** *********** ******** ***** ****** ****** ******** ****** ***** ** ***** ****** **** ******** ********* ******* I purchased several items from this company, which I was charged for, however, the items were never sent out, and multiple attempts to contact the company have elicited no response. I want a COMPLETE refund, including shipping and handling. In addition, a significant period of time has passed since the order was placed, and the product has neither been received, nor have I been refunded.

  Business response

  07/27/2022

  Hi,  We have canceled this order upon the customers request all money has been refunded as of 7/12/2022.  We have not heard back from this customer last correspondence sent.  Please let me know if you need further documentation.  I am happy to provide it. 

  Customer response

  07/29/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because: I have checked my account and the funds were not returned.  If the company can provide verification of this refund, including shipping, I will accept this response.  Thank you.
  
  Regards,
  
  **** **************

  Business response

  08/03/2022

  Please see correspondence with this customer.  This order was canceled per customer request and was not charged.  We have received no additional messages from this customer letting us know she still needed assistance.  We do not show any charges for this order on our end. 

   

  Hello ****, 
  
  I am responding to your complaint with the BBB.  We canceled this order per your request on 7/12/2022.  We did authorize your card upon your purchase but due to the cancelation the card was never charged for this order.   
  
  Thank you!!
  *****
  
  
  
  **** **************
  Jul 11, 2022, 3:48 PM
  I have filed a formal complaint 
  
  
  
  
  ***** ******** ************s <[email protected]>
  Sent: Monday, July 11, 2022 4:18:32 PM
  To: ****************** ********************
  Subject: Re: Order # ********** ************
  
  
  Hello ****, 
  
  I apologize for the delay and any inconvenience this may have caused. .  We will do our very best to get your order canceled for you.
  
  **** ************** ** *** ***** ***
  
  
  
  
  
  
  
  Jul 11, 2022, 3:18 PM
  Hello ****, 
  
  I apologize for the delay and any inconvenience this may have caused. .  We will do our very best to get your order canceled for you.
  
  We can, most of the time, get it canceled.  You will receive a cancelation confirmation within 3-5 business days.
  
  Should you have any questions please don't hesitate to reach back out.
  
  Thank you for choosing Beauty Brands!
  
  *****
  
  
  
  **** **************
  (1Cc) 
  Jul 11, 2022, 3:09 PM
  
   *********
  
  
  No, cancel the order and refund me the full amount of money, including shipping.  We will be away, and this order was expected much earlier than that and was needed earlier than that.  The items are no longer needed due to the delay.  With all due respect, your company’s shipping delay has caused a problem for me, and that is unacceptable.

  Customer response

  08/03/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because:  according to my card I was charged.  Initially, the business responded by stating I was credited on a specific date, now they are saying something completely different.  I have requested proof and it has not been provided as of yet.  

   

  
  
  Regards,
  
  **** **************

  Business response

  08/09/2022

  Hello, 

   

  Thank you for the chance to respond.  This customer has been given the voided transaction information so that she can verify with her bank that we did not charge her for this order due to a cancelation.    Thank you!

  Customer response

  08/09/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because:  the “voided invoice” had no letterhead on it with the name of the business.  As I advised the business, sending me an invoice that has no company letterhead on it is unsatisfactory for me.  I requested that they provide an invoice with the company letterhead, and any information that does not pertain to me can be redacted.  This issue is getting exhausting.  We received two or three different stories from the business pertaining to my claim, and at this point, I struggle to believe anything they say.  They have been unable to provide any VERIFIABLE information.  All I want is my refund and to be done with this.

  
  Regards,
  
  **** **************

  Business response

  08/10/2022

  Please see attached documentation provided to this customer upon request. 

   

  
  
  
  August 10, 2022
  
  
  Hello ****,
  
  Please find a copy of this voided transaction below.  The transaction was canceled per your request.   
  
  
  
  
  If you have any questions, please feel free to contact customer service at ************** ** ********************************* 
  
  
  
  Sincerely,
  
  ***** *********
  Customer Service Manager
  
  
  
  
  **** ******* ****** ****** ***** ** ***** ** ************ ****************

  Customer response

  08/10/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** **************

• Initial Complaint

  07/09/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Transaction date is July 2, 2022. Ordered "**** ******** Tea Tree Lemon Sage Thickening Conditioner". Order#: **********. Merchandise Subtotal: $24.98 Shipping $7.95 ***** Overweight Surcharge $0.48 Tax $2.34 Total Charge $35.75 On July 6 I received an email from Beauty Brands informing me of a shipping delay. Thus, on July 8 I called the company to get an approximate date of shipping. No customer service associate answered. Since the recording machine prompts to leave a message and someone will contact the customer timely, I left a message. One hour later no one returned my call, and I called again. I also emailed Beauty Brands, no reply. I called several more times, no person ever answered. Regardless of the time of your call no person will answer the call. Beauty Brands has an answering machine that perennially prompts the caller to leave a message and "that someone will contact you". However, nobody ever contacts the customer via phone nor email. It appears to be a scam company. I would like to CANCEL my order NOW, and have an IMMEDIATE REFUND. There is no way how to get in contact with someone. Don't ever ever purchase anything from this unreliable company.

  Business response

  07/10/2022

  Hello. Please see the correspondence between this customer and our company.  I am  making all attempts to help this customer and responding within 24hrs. We are working remote and have to email vs call sometimes. We will be reaching back out via phone during our posted business hrs. of 8am -5pm M-F.   Thank you!!

  
  Jul 9, 2022, 9:46 AM
   *********
  Hi *****, 
  
  I am so sorry for the delay.  We are not a large company and have been flooded with orders and have not been able to keep up. 
  Yes, we will be canceling this order for you.  We are currently processing orders from 6/28 due to the shipping delays.   Once they start processing orders from July 2nd yours will be pulled and canceled.  I will be sure to send you a follow up cancelation confirmation as soon as I have it.   Again I apologize for the delays and any inconvenience this may have caused you. 
  
  Thank you!!
  *****
  
  
  
  ***** *****
  (1Cc) 
  Jul 9, 2022, 9:31 AM
  from
  ***********************
  date
  Jul 9, 2022, 9:31 AM
  cc
  ********************************
   *********
  
  Dear *****, thank you for inviting me to reach out. It's a fruitless invitation. Nobody will respond. I have attempted to call your company many times. I left messages in your answer machine which promises that a customer representative will return the call, but I have received no reply. I placed my order July 2, 2021. It has been more than 24 hours. Will it be canceled?
  ***** *****
  
  
  
  
  date
  Jul 9, 2022, 9:07 AM
   *********
  Hello *****, 
  
  Thank you for contacting us.  I am so sorry for the delay. 
  
  We will do our very best to get your order canceled within 24 hours.
  
  If you placed your order within 24 hrs we can, most of the time, get it canceled.
  
  Should you have any questions please don't hesitate to reach back out.
  
  Thank you for choosing Beauty Brands!
  
  *****
  
  
  
  ***** *****
  Jul 8, 2022, 10:01 AM
  from
  ***********************
  date
  Jul 8, 2022, 10:01 AM
   *********
  Customer Feedback
  
  
  First Name: *****
  Last Name: *****
  Email: ***********************
  Topic: Order Placed
  Message: 
  
  I placed the order July 2, 2022. I attempted to call you twice today ( July 8, 2022) and emailed you. I received no reply to my phone calls nor to my email. Since there is a delay in the shipping and the customer service has no time to communicate with me, I would like to cancel my order ***********

  Customer response

  07/10/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** *****

• Initial Complaint

  04/25/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  This complaint is regarding the Beauty Brands location at **** ** **** **** ** ****** *****. Once again, a terrible shopping experience at this horribly run Beauty Brands location. Nothing has changed in the 3+ years since I was last here. I walked into the store today around 5PM, wanting to find a good hydrating shampoo that was paraben-free. First of all, the store appeared to be completely deserted. Not a soul in sight. I went to the very back of the store, where the salon is. There was only a customer seated in a chair. No one else. She gestured me to a side door, where a couple of women were hanging out. I asked for some help. One of the women came out, obviously in no mood to help. She was morose and rude from the start. I asked if there was a good hydrating paraben-free shampoo and she had no clue. She couldn’t answer any of my questions. At no time did she ask another employee for help. I turned to leave without buying anything and said I’d return when the store was busier. She didn’t say a word as I walked out the door. This is a terribly run Beauty Brands location and at the very least, a regional or district manager needs to be aware of these issues. I had nearly an identical visit experience here 3+ years ago and I see absolutely nothing has changed or improved. If this is the impression Beauty Brands wants to make, with unmanned, seemingly deserted stores up front…it’s a very bad impression indeed.

  Business response

  05/02/2022

  We have had the gemeral manager reach out to this customer.  See correspondance below.   Thank you!!

  Apr 26, 2022, 1:34 PM
   
  Hello,
  
  
  Thank you for taking the time to contact our customer relations department. 
  
  We are sorry to hear that you are not happy with your experience at our ***** location. 
  
  Please verify your name, and phone number we are happy to further assist with this issue.
  
  Thank you for your patience and understanding! 
  
   
  Apr 25, 2022, 5:09 PM
  First Name:
  Last Name:
  email: ********************
  topic: Retail Store
  
  Message:
  Very poor shopping experience at your store at **** **** in ******. NO ONE visible in store to help upon arrival. Had to go to the back and ask for help. Salesperson completely unhelpful and morose. No product knowledge whatsoever. Didn’t say a word when I left. Miserable experience.

  Customer response

  05/02/2022

  All my personal contact info (including my phone number) was provided to the BBB in my complaint here and Beauty Brands therefore already has it. Your request here for my personal information is merely copied and pasted from your email query to my additional complaint I made on the Beauty Brands website form, before filing my BBB complaint. I responded directly to that emailed request form from my email address to your customer service email, providing all my contact info. I have still NOT received ANY call or direct follow up on my store experiences from any Beauty Brands employee from either this BBB complaint nor my complaint on the Beauty Brands website feedback form. The only email I got from your customer service email stated someone from the ***** store would be contacting me. I wrote back, saying I’d prefer to speak to a district or regional manager or someone at the corporate level, because the ***** store’s management IS the problem. Nothing there in my experience has improved in the 3 years since I was there last week.

  I’ve still not been contacted by anyone at Beauty Brands directly to discuss my experience.

  
  *****

  Business response

  05/05/2022

  I spoke to Mr. ****** about his experience, he was pleased to be able to get out shared. I recommended a product over the phone and he will be purchasing on line.

   

  Thank you!!

  Customer response

  05/05/2022

  I was finally contacted by someone at the corporate level and she indicated that efforts will be made to address the problems at the ***** store. I hope that some true changes can happen and make for some real improvements at that location, since these issues are longstanding. As the rep indicated here, she suggested the type of product to me that I had been seeking when I visited the store originally and was ignored.

  Thanks to the BBB for their help with my case.
  
  *****

• Initial Complaint

  01/28/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On January 13th I ordered (5) cans of **** ******* Hairspray from Beauty Brands in the amount of $57.92. "Your order number is: ********** Please save your order number for future reference. If you need any assistance with your order, please contact us at ************** We look forward to serving you again." I called them at the number listed and left a voicemail for them to call me back regarding the status of the order since it has been more than the 7-14 days that shipment was to be made. I also emailed them from their site and did not receive a reply within the posted 24-48 hours. After no response I checked the BBB site and found they had numerous complaints against them. I was shocked and feel I have been duped. I also noted that after a complaint was filed action had been taken by the company. This is my hope, that either my money will be refunded or the product shipped.

  Business response

  01/28/2022

  Please see correspondance below.  We show this order was delivered in the 7-14 business days we advertise.  Standard delivery is not guarenteed as far as a specific date.   Thank you!!

  NEW
  beauty brands ContactUs Request
  2
  Jan 28, 2022, 4:28 PM
  ![][1] Customer feedback First Name:*** Last Name: ***** email: ***************** topic: Order Pl
  assignee
  ***** ********* **
  raised by
  ***** *****
  priority
  High
  category
  Incoming
  due date
  ~
  
  Updates
  
  
  Expand all
  All (5)
  Messages (2)
  
  ***** *********
  
  Jan 28, 2022, 4:28 PM
  
   Permalink
  Hello *****,
  
  I am so sorry for the delay in tracking information.  All standard delivery packages should be delivered in 7-14 business days as stated on your order.  I have reached out to  ***** and they have assured me that it has now been delivered.  Please do not hesitate to reach back out if you need any further assistance. 
  
  Thank you for choosing Beauty Brands to shop!!
  
  *****
  
  
  
  ********************
   Delivered
  Thursday, 1/27/2022 at 9:37 am 
  DELIVERED 
  FROM
  ******* ** US
  TO
  ******** ** **
   Order Info Shipment Tracking
  Order #: *******
  Order Code: **********
  Date: 01/12/2022 08:58
  Status: SH
  Comments:
  None
  Billing Info Payment Method
  *** ***** **** ******* *** ******** ** * ***** ****** ****** ***** ******** ***************** ****** for $57.92
  
  Shipment 1 Date Shipped: Not shipped
  Shipping Info Shipping Method
  
  *** ***** **** ******* *** ******** ** * ***** ****** ****** ***** ********
  Standard Delivery Arrives within 7-14 business days.
  Shipment Status: SH 
  Shipment Tracking:
  ST - ******************** (track it)
  Item #   Product Qty Price
  Each Discount Total
  Price
  ************ **** *** **** **** **** Hairspray 5 $10.98 $54.90
  
  Merchandise Total   $54.90
  Shipping   $5.95
  Free Standard Shipping on your purchases of $50 or more!   ($5.95)
  Tax Total   $3.02
  
  Order Total   $57.92
  Other Recipients
  none
  more
  
  
  ***** *********
  Jan 28, 2022, 4:25 PM
  Contact changed to ***** *****
  
  
  ***** *********
  Jan 28, 2022, 4:25 PM
  Assigned to ***** *********
  
  ***** ****
  Jan 27, 2022, 11:22 AM
  Priority changed to High by ***** **** Voicemail; Change Contact Name
  
  DC
  ***** *****
  
  Jan 27, 2022, 11:22 AM
  
   Permalink
  Customer feedback
  
  First Name:***
  Last Name: *****
  email: *****************
  topic: Order Placed
  
  Message:
  Please advise as to status of order *********** This order was placed on January 13th with a delivery in 7-14 days. I still have not received confirmation that the order has shipped. Please advise.
  
  beauty brands | **** ******* ******* ***** **** * ****** ***** ** ***** * United States
  Other Recipients
  none
  
  
  

  Customer response

  01/29/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The package has indeed been delivered.  I was waiting for shipment notification that I did not receive.
  
  Regards,
  
  *** *****

• Initial Complaint

  01/03/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order on Dec.8th 2021. I received an email that it was out on Dec 9th 2021. But never received a tracking numberfpr my box. I reached out 2weeks later, because I never received it. And was told that my box was delivered on Dec. 15th. Again, I have no product and no refund. I cant even get ahold of any in the customer service department, I get a recording. I've emailed and left messages with customer service hoping to talk to someone. Not just a computer.

  Business response

  01/07/2022

  Beauty Brands Customer Service is currently working remotely due to the COVID numbers spiking.  We have had correspondance with this customer and have Filed a claim with ***** and are replacing/reshipping the order.  Please see copy of our latest corespondance below. 

  
  ***** *********
  Jan 7, 2022, 12:44 PM
  
   *********
  Hello ********,
  
  
  A replacement will be on the way soon and you'll receive a tracking number once shipped. 
  
  If for some reason we are out of stock you'll be issued a refund and should see that reflect your account within a few days.
  
  If you need any further assistance please don't hesitate to reach back out.
  
  Thank you for your patience, understanding, and for shopping with Beauty Brands!
  
  *****

• Initial Complaint

  10/25/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Made a purchase on October 21, 2021 with Beauty Brands with a total cost $54.34. I realized a few hours that I didn’t want the items and tried to contact the company before my items shipped and no tracking#. I tried calling numberous times that day as well as the last couple of days. But every time I call it just rings and rings. I left a voicemail and no response. I even emailed and no response. I finally found a different email and received a response that unfortunately the items had already shipped. (had they answered me this would t have happened) Which I explained in an email that I didn’t want the items and asked how I can return them to get a refund? *** responded and told me that she could send me the return information. I replied with another email and asked for this information. *** then emailed me back and told me that she would get her supervisor involved. I then emailed again and asked why? That I just wanted the return information. I never received a response.

  Customer response

  10/26/2021

  Thank you for getting back to me so quickly regarding my complaint with Beauty Brands. I just received an email today regarding the shipment and it looks like they finally decided to send me a return label so I can get my refund. I believe this may only be because of the fact that I contacted the BBB. If for some reason I do not get my refund I will contact you again. 
  
  ***** **** ******* *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩