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Business Profile

Candles

Moving Flame Candles

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Candles.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed on 12/11/23 with batteryoperatedcandles.net, which is listed here as Moving Flame Candles with same address. Item received became defective in 2 days. Called company on 12/13/23 and reached customer support, and they said they would send me an email with return instructions by end of day. That email never came, and was not in my Junk mail or Spam folder. I emailed the company a few days later using their website's email page, and waited days for a response. I called the company back a few days later from the email and left information for them to call me back. When I call now, no one answers the phone, so I am at the point they are for some reason avoiding me.

    Customer Answer

    Date: 01/08/2024

    I was directed to call the local BBB office of the region this business is in, ***** *** ************* **** *****

    I have been leaving voicemails at this extension for ***** to call me back, for a couple of weeks now, and she never calls back.

    I want this complaint ID# ******** cancelled, as I received my refund without knowing it was there due to no communication from this business.

    Why is it so hard to get someone to cancel this ID#??????

    It is a shame this local BBB office does not function well!

Moving Flame Candles is NOT a BBB Accredited Business.

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