Business ProfileforThe Running Well Store

On April 6, I came in looking for a pair of running shoes. After being helped by an attendant I noticed nearly the exact same pair in a box of returned shoes that were marked down. The only difference was that the two pairs were different widths. I discussed with the attendant what to do if after wearing the shoes for a short period I found that they were uncomfortable. He said that I could bring them back and receive store credit toward another pair. He said the pair I returned would be recycled. This gave me peace of mind that I was not wasting money in case the shoe proved to be a bad fit. I wore the shoe one day and experienced foot pain. I returned today, Sunday, April 14 to buy the full price pair and the manager told be that she would not honor her employee's words. She pointed out that the bind said, "No returns or refunds." I do not work there and do not sell shoes. I did not notice the sign and took the employee for his word. In my opinion store credit to buy a shoe three times the price is hardly the same as a refund or return. I believe the manager should honor her employee's word, train her employees so they fully understand store policy, and not treat customers like they are dumb for not questioning her employee's word.