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Business Profile

Fitness Center

Planet Fitness

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    07/03/2023

    Complaint Type:
    Billing Issues
    Status:
    Resolved
    I called one of the clubs and asked about cancelling my membership before the annual fee was charged. I was told that I needed to come in that day 06/30 to have it cancelled. When I went to the club that I was a member at to cancel my membership, cancellation was completed. The cs then stated that I could still be charged the annual fee and I told her that it was communicated to me that I would not be charged over the phone. I am not freezing the account as the document states, this is a cancellation. There should not be an annual fee for cancellation because you are no longer a member. I told the cs that I would dispute the fee with my bank if this is charged. I checked my account today and show where I was charged this fee. I am wanting a refund for this membership. I have not been to the gym in almost a year and still continued to pay the monthly fee.

    Customer response

    07/07/2023

    Please close my complaint.

    Thank you,
    *****

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BBB Rating & Accreditation

A

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Contact Information

6238 N Chatham Ave

Kansas City, MO 64151

Visit Website
(816) 293-3040

Customer Complaints Summary

2 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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