Foundation Contractors
Dry Basement Foundation RepairHeadquarters
Complaints
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Complaint Details
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Initial Complaint
12/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Dry basement in Kansas City does not respond to service calls on holidays or after holidays are over. Had trouble with sump pump over Christmas . Left message to call customer. No call received as of 12/27/22. Called the office reported trouble. Person reported would ask someone about the problem. No return call as of 12/28/22. Customer had to call manufacturer of sump pump to ask for help on alarms . Customer service at manufacturer was very helpful and provided a answer to what the problem was with product. If Dry Basement does not service what they sell you need to look elsewhere for service.Customer response
12/28/2022
Dry Basement 1811 N. Topping Ave. Suite B Kansas City, Mo. 64120
phone # 816-741-8500
Business response
12/30/2022
As we had been closed on 12/26/2022 in observance of the holiday and returned on 12/27/2022 we were still ramping up for the day when we received your phone call, Dry Basement's standard policy on non-emergent service calls is for our customer to receive a return call within 24-48 hours. We do apologize for falling short of your expectations and will continue to work to do better in that area. We are certainly glad your issue was resolved with the manufacturer, and we do see that we have you scheduled for your yearly maintenance in March, if there is something we can do for you before then please let us know.Initial Complaint
07/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
They arrived at home to use poly foam to level my concrete patio. While doing this, one employee did not follow safety protocols which caused the foam to spray out of the tool being used and all over my house and window. They said they would clean up. They arrived to fix and basically said it was too hard and couldn't do it and left. I was told someone would be back out to finish. I had the service in April of this year. It is now the end of July and still no one has come to fix and they have stopped returning my phone calls to get this done. I just want them to fix the mess they made that is all. They started to repaint over the house, but the paint color is not the same and is very noticeable. The window, they pealed away the weather stripping and started to take apart the metal covers off the window and just quit, stating it was too hard. Now my window in no longer energy efficient and the trim is exposed to weather and insect which could do more damage as well as it not being cleaned/fixed.Business response
07/29/2022
We have reached out to our customer and met with her this morning. We have come up with a plan and agreement to make the necessary repair.Customer response
08/01/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am acceptable and am willing to remove complaint once the work is completed. They have scheduled the painting with me and I am waiting for a schedule for window replacement. Current schedule for painting is Aug. 15th week.
Regards,
***** *******
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
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