Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 14, 2024 at approximately 1:00pm a plumber, Michael, from AB May came to my home. The plumber came to repair the handles on my son’s bathroom shower. He recently switched those handles out, but one came loose. And finally he switched out a valve on his toilet. After he finished, my son and I went to the movies. When we came home, it was raining in our living room. Another plumber from AB May came, ***** and told us the the valve was NOT PROPERLY INSTALLED. He said that the previous plumber, “tightened the supply line to the tank, but did not get the supply line to the shut off tightened, properly”. I spoke with ***** ****** on Friday and he told me that whatever AB May was responsible for, AB May would fixed. March 14 was the first and last time I spoke with *****. I have called consecutively since the 14th, ***** refuses to return any calls, his supervisor refuses to take or return my calls, customer help wasn’t helpful. Paint is chipping off my ceiling, my paint job on the wall near my kitchen, bubbled up and paint came off, my carpet, which is less than two years old is missing part of the carpet pad. I’ve been a customer with AB May since August 2025. It is typical and disgusting that ***** would rather cover his bottom line and just expect the problem to go away. —I want my ceiling, scraped, repaired and repainted —I want my wall repaired and repainted —I want my carpet pad replaced and stretched. —I want my fee waived for April It is outrageous that I am spending my Easter Sunday filing a claim.

  

  Business Response

  Date: 04/02/2024

  Thank you for bringing this to our attention. I’m so sorry for the delay in getting back to you. I understand your frustration and we are working to get you taken care of.  I have forwarded your information and claim to the supervisor and will be following up to make sure you are reached out to regarding this matter.  I am also going to waive two months of your agreement  April and May. 

  Customer Answer

  Date: 04/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID *********  I will accept the fee being waived for April and May.  However, I've already been charged for April, So I would need to either be reimbursed for April and having my fee waived in May or having my fee waived for May and June.  I am also willing to work with the insurance company.

  
  ********** ****** *******

• Initial Complaint

  Date:03/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TO EXPLAIN THE REST, THE SERVICE GUY **** ****** WHO WAS SENT ON THE MORNING OF THE DATE OF THIS LETTER CAME OUT AND INSTEAD OF LISTENING TO THE CONCERNS OF THE CUSTOMERS WENT INTO A LONG RANT ABOUT HOW HE WAS A MASTER LICENSED technician WHO BEEN DOING THIS 22 YEARS AND USE TO OWN HIS OWN COMPANY, HE SAYS THATS WHY A.B MAY HIRED HIM. HERE'S MY ISSUE, I DID NOT CALL HIM TO MY HOUSE TO HEAR ABOUT THE BUSINESS HE USE TO RUN, I CALLED A' .B. MAY' TO FIX WIRES HANGING, REMOVE AT&T CAMERAS WHICH WERE TOLD TO ME BY THE LAST PERSON THEY WOULD REMOVE IT, BUT DID NOT WHEN I PAID ALMOST $1,000 TO GET ARING CAMERA INSTALLED, AND TO FIX 2 LIGHTS NI MY BASEMENT THAT TURN OFF AS SOON AS YOU TURN ON WHICH WAS SHOWN TOHIM.AB. MAYISABUSINESSWHOSHOULDNOTWANT THEIREMPLOYEES PROMOTING THERE OTHER COMPANIES. I DID NOT LOOK UP **** ****** PRIVATE COMPANY, IT'S FINE FOR HIM TO COME AS AEMPLOYEE OF AB. MAY, BUT THE REST OF THAT INFORMATION HE TELLING ME UNCALLED FOR, AND UN-NEEDED. full letter attached below. 7 pages. please send to ab may

  

  Business Response

  Date: 03/18/2024

  Thank you for bringing this to our attention Ms. *******,  We take feedback seriously. This will be sent to the trade manager and will reach back out to you as soon as we can. We apologize for the inconvenience. 

• Initial Complaint

  Date:02/27/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DISCLOSURE -- This complaint is not about my A.B. May technician, J.T. White. I believe he was simply doing what he was trained to do, and we had a cordial interaction. My issue is with A.B. May's deceptive "bait-and-switch" sales practices and price gouging. BACKGROUND -- I contacted A.B. May to fix a very simple problem. I have a toilet that is ghost-flushing, and the plastic parts in the tank just need to be replaced. Before contacting A.B. May, I had a reputable plumber (****** **** *****) provide a diagnosis and an estimate. ****** **** ***** confirmed the plastic parts in the tank simply needed to be replaced, and the estimate was for $180 (parts and service). To me, this is reasonable. But I wanted to get a second estimate so I could be more informed about my options. MY EXPERIENCE -- As stated above, I simply wanted the toilet to be fixed, that is all... Instead of taking care of my stated request, my technician informed me he needed to take pictures of my basement utilities, HVAC, sump pump, and more. He went outside to turn on and off my water faucet for some reason. He then came back inside to perform a “water quality test.” Before he proceeded with the test, I asked if he could just provide the estimated cost for my stated request. I was informed, if I did not sign up for one of A.B. May's home maintenance plans, my cost would be $813! I was completely shocked. I had to pay an $89 "service" fee to simply be price gouged, and I was required to sign two disclosures on the iPad saying I authorize the payment and was happy with my technician's communication. Any company can just show up to someone's home, provide an outrageous estimate, and leave after charging a "service" fee. This is a scam, and the consumer should know about it. RESOLUTION -- I request a refund of $89. My experience did not correspond to the expectations on A.B. May's website of a standard “service” visit. I did NOT request a sales consultation! I requested a service.

  

  Business Response

  Date: 02/27/2024

  ***** *** ********** 

   

  Thank you for bringing your concerns to our attention.  Our technicians charge flat rates for repairs so the estimate you were provided also included the labor, skills and flat rate to fix the issue.  We are a very reputable company through out Kansas City and value all of our customers. We are sorry you experienced disappointment. I will be refunding your $89 and hope you may decide to do business with us in the future. 

   

  Thank you 

  Customer Answer

  Date: 02/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution will be satisfactory to me as long as the refund occurs in a timely manner (within 3 business days).
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:02/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 19. ABMay workman came to my house to fix a toilet that was continuously running. He informed me that it needed a new flap. He also indicated I might want to replace a handle on the shut off valve to the toilet. It wasn’t something that was broken so I declined. I signed his iPad saying he could replace the flap. When finished he said it was $352.00. I was not expecting that large a fee. Flap replacements are under $20.00. I would not have agreed to pay that price. He informed me that he had told me the price and by signing I had agreed. I paid with a credit card they had on file. When he left I called the company and eventually talked with a woman who said she’d get back with me. She also said that big companies have a lot of overhead. She thought that the price I paid was correct. I haven’t heard back from them.

  

  Business Response

  Date: 02/13/2024

  Dear Ms *****,  Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We charge a flat rate price for this service and the price is what you signed for when accepting the estimate provided- this also included the labor and experience of the technician to install a new flapper, new supply line and new fluid master. So sorry for the confusion. Let us know if there is anything else we can do for you 

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/13/23 upstairs toilet repair with subsequent destruction of ceiling in 2 lower rooms, hanging towel rack, toilet, and cracked tile floor (when the AB May workers dropped a lead pipe from the ceiling). The workers replaced the toilet with a cheap, flimsy one that clogged 3 times in 3 days. Our previous toilet was an expensive, modern piece. 4/14/24 I paid $2227 for the above. 6/7/23 I paid $100 for an estimate from Schloegel for repairing the tile floor. (1. replacing one tile with a single unmatched tile $906. 2. replacing a few tiles with unmatched ones to make a random pattern $3014. They were unable to provide an accurate quote to replace the entire tile floor because it appears to be interconnected with the shower, which would then also have to be replaced...) Per their quote: “***Note - The new tile likely will not match in color or style due to variances in lots and manufacturers. ***Note - New grout color may not match exactly due to age and exposure of the existing grout.” 7/12/23 I paid Anything Drywall $500 to repair what was left hanging open on my ceiling in two separate rooms. 9/13/23 replaced downstairs toilet (with one of equal quality to our previous one) and further evaluate tile. I have called 4 times in the last 2 weeks without a call back. I have emailed with no response on several occasions. My main point of contact (whom has not been contacting me...) is ***** ******. 2/2/24 ***** ****** emails me and offers $906 to replace one single mismatched tile "in a timely manner so you can schedule your repair as quickly as possible." [295 days later]

  

  Business Response

  Date: 02/05/2024

  **** *** *********

  Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We will do everything we can to resolve the issue as quickly as possible. I have forwarded your information to the manager and someone will be reaching out soon. 
  

  
  
  

   

  Customer Answer

  Date: 02/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this course of action is acceptable. I will await further response and resolution.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:01/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AB May failed to do the work contracted for on attached Ticke* ******** for $3,832.00 dated 5/02/22. Additional work was contracted for on attached Ticket ******** for $10,651.00 dated 2/10/20. AB May's Invoice ********** was dated 1/15/24. All three of these documents are attached. In reference to the above Ticke* ******** for $3,832.00 dated 5/02/22 AB May service technician ******* ******* on 1/23/24 did an inspection of the work performed by AB May on 5/02/22 and told me that "about half of the work you paid for on 5/02/22 wasn't done. The main drain repipe wasn't completed. Your bathroom sink repipe wasn't done. The replacement and repipe of your cast iron toilet was not done. Your toilet should have been removed to allow for the repipe and a new seal should have been applied to your toilet. None of this was done. Other things that should have done were not done that you paid for. Apparently the two AB May service technicians who did the work on 5/02/22 were just too lazy to do all of the required work and decided to get by with what they could". The above is an exact quote of what AB May service technician ******* ******* told me on 1/23/24 when he did the inspection of the work that was performed on 5/02/22 by the two AB May service technicians. When I heard this I was extremely upset because I have put my trust in AB May for numerous years. I have paid for the AB May Gold Plan Service contract for all of those years. The current Gold Plan Contract is for $960.00 for 9/27/23 to 9/26/24. Since AB May performed the work on 5/02/22 my bathroom sink would not drain properly. Only a small trickle of water would drain from the sink. This was a big annoyance. I would mention this to the AB May service technicians when they performed their semiannual HVAC inspections at my house on **** ****** **** ******** ** ****** I was told that they didn't perform plumbing work. That would have to be done by another division of AB May.

  

  Business Response

  Date: 01/31/2024

  ****** *** ******* 

  I've had a chance to review your complaint, and I'd like to apologize for the frustration of feeling like we have let you down.  We are going to be investigating and will be in contact with you soon.  

• Initial Complaint

  Date:01/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/09/2023 I contacted AB May to repair my Goodman furnace as a bronze service plan member. The bronze service plan offered by AB May states the company provides system checks and includes a 15%-member discount on non-covered repairs or services. AB May provided an invoice stating “furnace control board is not sending proper voltage to furnace di motor preventing sequence of operations to proceed and therefore preventing furnace from heating. Board will need to be replaced to become operational again.”The invoice lists the part description as 90% furnace control board with the part cost being $1285 plus the service fee of $75 bringing the total cost to $1360. I contacted my home warranty company, to file a claim for reimbursement for this repair. I provided ARW Home with the AB May invoice, furnace photos, and diagnostic report form filled out with all detailed information regarding the failure of the control board and the part replacement provided by AB May. AB May provided the following replacement part: White rogers integrated furnace control, part #37-6739B also listed as Goodman part ********** . I called AB May to request an itemized receipt and I never received a call back from AB May. I called multiple times. I never received any communication .The home warranty company clarified that although AB May charged me $1285 for the part, the exact part replacement is listed on multiple websites with a cost of $95-100. Therefore, the home warranty company cannot reimburse the $1285 for the part. I would like to know why i was charged $1285 for a part that is listed for $95-100. Choosing to not provide an explanation of charges or a resolution to this matter is not good customer service.

  

  Business Response

  Date: 01/26/2024

  ** ********** 

   

   My apologies you are dealing with this frustration. We are a flat rate company, we do not provide itemized statements.  Even though the part may have been found by your home warranty company that would not include the labor for us to come out and install. We also provide an estimate that you must sign off on before the work is performed. 

  Hopefully this helps with understanding our invoices.  

• Initial Complaint

  Date:09/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted A.B.May for help with an abrupt decrease in household water pressure. They sent *** ***** to investigate the issue. I assumed J.T. White was a plumber. We followed his first recommendation of replacement of all first floor copper pipes and a new water softner (unnecessary but ** insisted). Cost of $6139.00 applied directly to my credit card to include a monthly fee for a home warranty. We were told the re-piping was complete but the pressure problem persisted. ** then demonstrated that our 3 year old water heater was slow to drain due to calcium build up. He recommended a new water heater (at another multiple thousand dollar charge) and asked if we wanted our passive hot water circulation replaced at a cost of an additional two thousand dollars. Looking at the work performed we realized that the copper pipes for our passive hot water circulation system had been removed yet NOT REPLACED. We opened the drain from our water heater with a faucet opened the heater drained with appropriate force. We believe A.B.May instructed ** to engage in deceptive business practice by performing the hot water heater test with the water under pressure lock by leaving faucets closed. We declined the new water heater. ** recommended the replacement of two faucets at a cost of $241.00 (we were allowed to purchase a new faucet for installation in our kitchen). Pressure problem persisted. ** reset the water pressure regulating valve from 40 psi to 70 psi. This re-setting of our original valve resolved our problem. We had to contact the company for receipts of our cc payments. For second day's work instead of $241.00 ABMay charged our card $955.00 We have made numerous documented calls to ABMay without a return call. A permit was never filed with the City and an inspection never performed. The replacement of the copper piping was performed illegally by not being permitted and may not be to code. The only thing that resolved the issue was resetting the original pressure valve.

  

  Business Response

  Date: 10/03/2023

  Hello, So sorry about the late response. We have refunded the $714.00 and hope that this reflects the value we stand behind. We are sorry about this inconvenience. Please let us know if there is anything else  

  

  Business Response

  Date: 10/04/2023

  Hello *****, 

   

  We are going to send you a refund of $376.00 for the permit, service fee, and work that charged. Please kindly accept our apologies.

  Customer Answer

  Date: 10/11/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  AB May has not informed me that they house warranty has been cancelled and the monthly fee for warranty cancelled.

  A refund “for the permit, service fee, and work that charged” is non-sensical. I don’t know what this statement means nor how they came up with the sum of $376.00

  It is unfair to assume that after charging me $6139.00 for unnecessary pipe replacement $376 will absolve AB May of the fact that their employee failed to take the basic steps to find the cause of our low water pressure. Then after selling us a six thousand dollar unnecessary re-piping which did not fix the water pressure problem AB May refused to return our calls nor did they reply to our e-mails for twenty days. 
  

  AB May has fixed the water pressure problem by replacing our pressure regulating valve - the ONLY work that was ever necessary. They have refunded the $714.00 they OVERCHARGED our credit card for work to replace a faucet at $241.00 but charged $955 and which also did not fix our pressure problem. They did have someone come out and replace the pipes for the hot water recirculating system that were removed at the time of “repiping”. 
  
  The passive hot water recirculating system still does not work and we can get no explanation as to why (PEX doesn’t work as well as copper? Or??).
  

  After all of the financial and emotional stress AB May has caused me as a disabled veteran on a fixed income I would like a fair refund of $3050.00 which is half of the cost of the unnecessary work and supplies. A written assurance that the home warranty and its associated monthly fees have been cancelled. And some assurance that AB May understands how this error occurred and has made changes to prevent such a scam from being perpetrated on other senior citizens.

  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently needed to have my home re-piped. After getting several estimates, I chose AB May to do the work, primarily because I know others who have had positive experiences with them. The were not the lowest bid. The work was scheduled, but after waiting all day, no one showed up to do it. Instead, I got a call very late in the day wanting to reschedule for the next day and promising me a $150 discount if I would agree, which I did. However, instead of the promised discount on the work, I received only $75 in “AB May bucks”, which they made sure I did not receive in time to apply to this work and which I am unlikely ever to use. I am also having trouble getting the signed Lien Wavers that I have requested multiple times. I WOULD LIKE TO HAVE THOSE LIEN WAVERS AND THE PROMISED $150 DISCOUNT REFUNDED TO MY CREDIT CARD OR BY CHECK.

  

  Business Response

  Date: 08/28/2023

  Thank you for reaching out to AB May with your concerns. I did some research on your account and did refund the $150 on your work and also had the Lien Waiver mailed out today. You should get these both by the end of the week. Please let me know if you have any questions

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AB May began using a deposit system that was explained as being necessary for any service quoted over $1,000. This was surprising at first because we had multiple projects over $5,000 with no deposit, but it was not a problem. The service ended up being delayed several times so we decided to just cancel and find someone else. Again, not a big deal as we will just book the service somewhere else. I canceled the service on 7/29 and assumed the deposit would be refunded. 8/7 rolls around and I call back to check and you have to actually request a refund to get your money back. I asked for a refund then and was told it would take about a week. The next call gave an estimate of 10-12 days. It is now 8/23 and the company is still saying it is in process. No estimate was given this time. This isn’t just bad customer service but theft from a company that is holding money from customers that they have no right to hold. $900 is not an amount that I can manage to lose because of AB May’s lack of concern for their customers. I can’t book another service to repair our home after a storm until I get this money back and they genuinely do not care

  

  Business Response

  Date: 08/25/2023

  Hello, my apologies for the late response. After reviewing your account the refund has been processed and issued . You should get it within 24-48 hours depending on your bank. There was some research that was involved so we apologize for the delay. We do our best to take care of our customers. Once again so sorry for the inconvenience.