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Business Profile

Heating and Air Conditioning

Chill Bear HVAC, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/25/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** ****** told me he could install a mini split AC/Heater at **** *********. After paying him he agreed to have it complete by November 23 2023. The job ran over several months. I grew frustrated. He told me he was having personal issues but so I gave him multiple chances. This became extremely stressful for me. After getting it installed, he could never get it to work properly. I finally told him to give me the paperwork and never contact me again as he was causing me much undo stress. He would never send me the paperwork so I could get another technician to fix it under warranty. Finally I reached back out and he pulled his act of telling me he would go fix it. I lost several months of a renter do to his neglect. He again didn't fix it. We finally had a technician fix the drain line but he didn't want to work on the units without paperwork. I installed a window unit so the new tenant could be comfortable. **** claims there were several issues and at one time talked about giving me my money back. I have emailed him requesting a refund and I have left voicemail and text. He will not respond or pick up his phone when I call. I will settle for the cost of the unit and labor being refunded. If this is not agreed to I will not limit it to the cost of the unit and labor

Chill Bear HVAC, LLC is NOT a BBB Accredited Business.

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