Customer ReviewsforBuckner's Heating, Cooling & Plumbing

We are a new construction situation. Plumbing was excellent. Heating and cooling has been a terrible experience. They came to assess what we needed/wanted. Mini-splits with a large upstairs unit was the best fit for or home. They came through and installed a large unit in an upstairs attic space before drywall for ease of access, and also delivered the mini-split units, line sets and outdoor unit among other things. Then, We scheduled 4 weeks in advance for them to come back install the rest of the mini splits on 8/21/2023 once the drywall was installed and house cleaned up. 2 techs came out on 8/21 stating the men that had started the job no longer works with ******. The techs didn't seem to know what was going on or how install a mini split, which the company sells. With all materials already delivered, they put a few holes in the drywall(to be epected) however, one hole was drilled directly into the side of a stud, which didn't make sense as it was for a drain line that was already in the wall, then they hung a few templates.. for which, they didn't even use a level... They then stated they needed parts from their shop. It is now 8/25/23, my husband has called and left messages and no one has gotten back to us. This is something, under our understanding, should have been done in a day or two. I wouldn't recommend.

****** installed the furnace and did a great job. Couldn't be happier.This week reparied the ** unit in very short time in the middle of all the heat. These are good people and I recommend them completely.

Extremely helpful both from the customer service & the ****** technician/plumber.The plumber answered my questions during the installation & even checked my current water heater.I was very pleased with the service.

Professional, competent, and fair. We always sign up for a maintenance plan including fall and spring visits. An excellent preventative investment.

***** was very professional & took me step by step through my fall furnace and humidifier checkup. I felt very comfortable with his process & felt he was very informative and answered all my questions and explained what he was doing & why. He is a definite asset to ******.

I have used them 4 times so far, 2 for warranty repair and a spring/fall check and tune. So far their service has been on time and no upsale or other nonsense.

Very dishonest. Presented a **** for what they said was needed for my cooling system to function properly for over $3000. Had a second opinion that stated nothing needed to be done and the system has functioned flawlessly

On time. Professional conduct. Explained what the issue was with my A/C and apparently fixed it. Very satisfied.

They were scheduled on 6/03/22 to install my furnace in a crawl space , they asked to reschedule until 6/9/22 we agreed on the condition that they would replace the exhaust flue , on 6/7/22 salesman contacted me and they couldn't do the exhaust flue with PVC like I wanted. so i agreed to have it replaced with metal. on 6/9/22 2 guys came out installed the furnace said they couldn't get the old one out the opening for the crawl space , I told them it went in that way. He said they would be out the next day to run a new gas line and cut up the old furnace and that it would be considered my fall tune up. Later that night we noticed that it was blowing air out the return air duct and sucking in through the vent ,called office was told they were booked until midnight so it would be the next day before they could come back out. Not knowing if it would mess up my a/c we shut it off and went all night without a/c. The next day I called the office again and told them I needed someone out asap to fix it , turns out they installed the unit backwards , spoke to the manager and he offered me a gift card to a steak house we never received , before they left he said someone would be out the following week to remove the old furnace from under the house. On Wednesday the following week hadn't heard from anyone so i called the office and got scheduled for that Friday. Friday the manager called and tried to talk me into just leaving the old unit under my house , I waited all day and they finally showed up at 10pm. This was the 3rd day I had to take off work. The following Saturday I got under the house and noticed they didn't seal any of the seams so the a/c was blowing under my house. I tried to contact them for the next two days to get it taken care of they finally got someone out on the Monday at 10pm at night. The manager offered me a full refund but it would be September before they could come get it. I have alot more to say on this but , now he won't answer my messages

I have been a customer of ****** for about 4 years. In that time I have had a water softener installed, plumbing issues resolved and an air conditioner repaired. All were done in a timely and professional manner. The technicians that come to my home are personable and professional; which is a rare combination. ****** is a one stop repair and installation company for my home. Highly recommended.