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Business Profile

Landscape Contractors

The Sharper Edge

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cement edging installed July 2022. Edging cracked, color mismatch and mowing co chipped it. Email from *** ******* on 11/3/2023 documented corrective actions. Targeted spring 2023 for corrective action to be completed. Beginning in April 2023 I have sent multiple emails and left multiple voicemails to see when work may be completed. I haven’t received any response or acknowledgment from The Sharper Edge except once they did tell me their truck broke down. Several neighbors have used this company and haven’t needed any follow up service. Which is why I chose them. The company was responsive prior to installation. I paid $4,112.93 on 7/12/22 at completion of installation. ******* ******* ******** *** * ***** ** ****** ***** ** ***** ************

    Business Response

    Date: 06/22/2023

    I am actively working to resolve this issue.  The damage that was done by the lawn mowing company is the bigger issue. I've been out to the site twice in the last month trying to mitigate the damage.  I have reached out to the customer and am working to schedule a date to replace the edging. 

    I did have several mitigating factors between extended illness (myself for 2 months with a bad lung infection and a key employee for almost 3 weeks due to covid) and mechanical failures that put us behind on resolving this.  I anticipate getting this resolved next month. 

    ********** *** *******

The Sharper Edge is NOT a BBB Accredited Business.

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