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Business Profile

Major Appliance Services

At Your Service Appliance Repair, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Services.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had the company out to look at my cooktop, said they had to order the parts I paid for the parts that we’re going to be ordered as well as the service call. I was receiving messages saying there’s a supply chain back up and the email stopped within a few months ago and I cannot get anybody to call me back. Email me back or respond to the website. I spent over $500 and would just like my money back at this point but I can’t get anyone to contact me.

  • Initial Complaint

    Date:02/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This was such a bad experience with them. I should have looked at reviews before I scheduled them to come out so I could have saved myself the hassle. 12/26/22 - left email at *****************, stating I called and left a voicemail, messaged them through their website and was now sending an email in hopes of scheduling an appt for a repairman to come look at our Kitchenaid Oven - NO response 12/31/22 - Scheduled an appointment for a technician to come out on Jan 16th, this was done through their website on my own. I thought ok, maybe this is how the company does business (only online) I did receive an automated email back confirming the appt and said we would receive a call between 8-9:30am the morning of the appointment. 1/16/23 - 9:56am - Call to At Your Service to see what was going on. I stayed home waiting on a phone call between 8-9:30am 1/16/23 - 10:28am - Call from Technician that he would be there within the hour. 1/16/23 - Technician came and determined it was a fried motor and an open line in the hall effect sensor. Hall Effect Sensor and Cooling Fan needs replaced. Charged me $129.99 for this diagnosis. 1/16/23 - 11:54am - Automated email sent that said “We are sorry our technician was unable to complete your repair today. Please be assured, here at the office, we'll be doing all we can to expedite a fast turnaround.” Then it gave me a link to check on the status. 1/20/23 - 1:50pm - call to At Your Service to see what progress is being made or not, a lady answered the phone and said she would see what she could do to expedite a response. When I check the link it was telling me that the parts needed to be approved by the manager. 2/14/23 - Still NO response from At Your Service about the parts approval or anyone to let me know what is going on 2/14/23 - Complaint to the BBB for a refund of the service fee charged, I've been without an oven because of their negligence in fixing or even contacting me about this repair

At Your Service Appliance Repair, Inc. is NOT a BBB Accredited Business.

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