Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took our 2004 ****** XL7 into Jeremy Franklin for repairs, starting in December 2023. We were told it needed a new engine, since the car has been very dependable over the last 20 years, we decided to go ahead with getting a rebuilt motor. Jeremy Franklin had our car from December 8, 2023 - August 17, 2024. We were asked for the money upfront for a new motor, then a new transmission. It seemed that every other month, there was a leak which meant another part. Over the eight months, the repairs totaled $13K. If we had known this, we would have NEVER had the car repaired. A $5K rebuilt motor is one thing, but $8K more? We’re assuming that the drive shaft + was ** welded, as they couldn’t find the “leak”. We took the car back five times, between June 21, 2024 - August 17, 2024. We were told on July 29, 2024 that a mechanic had been driving back and forth to/from work, for the last week, and there were no problems. In the eighth months, there were only 200 miles put on the car, total. We are a retired couple and $13K is a lot of money, when you’re on a fixed income. We wanted the car back though, so we kept agreeing to the repairs. The last time, when we had it towed to *********, ********* is the one that requested us to come up there and take pictures of the car. ********* verified that we did not get a new motor/engine, much less a lot of the other parts that “supposedly” were replaced. The car has been sitting at ********* for the last several months, as we don’t want to get the car fixed with replacement parts, etc. Jeremy Franklin, we thought, was a reputable enough dealership as they used to own a ****** dealership AND the dealership told us they could be repaired. We paid $13K for a car that still doesn’t run. We are not comfortable in taking the car back to Jeremy Franklin. Any help you could give us would be appreciated.

  

  Business Response

  Date: 01/14/2025

  Subject: Case #: ********

  RE: ***** *** ******** **********

  Response to Concerns Regarding Repairs on 2004 ****** XL7

  Dear ***** * ******** *********** 
  Thank you for taking the time to share your concerns regarding your experience at Jeremy Franklin Automotive. We value your feedback and understand how difficult this situation has been for you. We would like to provide some clarity and address the points you’ve raised.
  Our Commitment to Transparency and Customer Satisfaction:
  From the beginning, our goal was to restore your 2004 ****** XL7 to a dependable condition, understanding your trust in the vehicle over the past 20 years. We provided upfront estimates and recommendations for repairs based on our professional assessment. Each additional repair suggested was necessary due to unforeseen complications during the process, such as leaks and component wear, which were identified only after initial work began.
  Extended Timeline for Repairs:
  We acknowledge that the repair timeline from December 2023 to August 2024 was longer than anticipated. This delay was due to several factors, including sourcing parts for a 20-year-old vehicle no longer in production. Additionally, the age and condition of the vehicle led to unexpected challenges that required extensive diagnostics and testing to ensure safety and functionality.
  The Work Performed:
  Every repair performed on your vehicle was completed with care and in line with industry standards. While we understand there are concerns regarding the replaced engine and other parts, we can provide detailed records of the work done, parts sourced, and their associated costs. Claims that the engine or other parts were not replaced do not align with our service documentation. We take such allegations seriously and are happy to review and verify all the work performed.
  Cost of Repairs:
  We recognize that $13,000 is a significant investment, particularly on a fixed income. Our team aimed to provide solutions to keep the car operational for years to come, which required addressing issues beyond the engine replacement. At each step, repairs were approved by you before proceeding, ensuring you were informed about the costs involved.
  Mechanic Testing and Vehicle Use:
  Our technicians conducted thorough testing, including driving the vehicle, to verify repairs and identify any residual issues. We regret any confusion regarding the mileage added during this process and assure you that these steps were taken to ensure the vehicle's road worthiness.
  Regarding the Current Status:
  We are sorry to hear about your experience with ********* and understand your frustration. To address this matter, we recommend scheduling a meeting to review your concerns alongside our records. We are committed to finding a resolution that upholds our integrity and ensures your satisfaction.
  At Jeremy Franklin Automotive, we strive to maintain our reputation for quality service. We are confident in the professionalism of our team and the work performed. We stand ready to provide additional support, whether that involves reviewing the repair history, inspecting the vehicle further, or discussing alternative solutions to address your concerns.
  Please let us know how we can assist you further. Your satisfaction is our priority, and we are here to help resolve this matter amicably.
  Sincerely,
  
  ****** ********
  General Manager
  
  
  

  
  

  

  Business Response

  Date: 01/16/2025

  JEREMY FRANKLIN MITSUBISHI OF KANSAS CITY
  **** **** **** ****** * *ansas City ? Missouri ? 64138
  PH: ************ * *** ************
  3RD RESPONSE EMAIL
  
  
  January 16, 2025
  
  RE:            ***** * ******** **********
  Case #:     ********
  
  To Whom It May Concern:
  
  Jeremy Franklin Mitsubishi is in receipt of *** ***********s complaint. For your convenience, we have included the invoices for *** ************ services.
  This letter addresses *** ***** ************ dispute regarding services rendered for his 2004 ****** XL7, which he initially towed to Jeremy Franklin Mitsubishi on or around December 8, 2023.
  Background of the Repairs
  Upon arrival, *** ********** informed us that his vehicle had died and would not restart, prompting our team to contact him for authorization to proceed with a diagnostic assessment. After the diagnosis, our technician determined that the timing chain had failed, resulting in significant engine damage, including contact between the valves and pistons. Given the vehicle's age, sourcing a replacement engine proved challenging; new or remanufactured engines were unavailable, and only one used engine fitting this model was available nationally, which carried a limited 3-month warranty. *** ********** gave us verbal authorization to proceed with this used engine, which he prepaid on December 13, 2023 (Invoice #******* for $3,269.25), with full understanding of the limitations.
  Additional Repairs Authorized by the Customer
  Transmission Replacement
  After engine installation, testing revealed transmission issues. The transmission was slipping and limited the vehicle to a top speed of 35 mph. As this issue became apparent only after engine replacement, *** ********** was informed and subsequently authorized a used transmission installation. He prepaid for this service on March 21, 2024 (Invoice #******* for $1,346.93).
  
  Catalytic Converter Replacement
  
  Post-transmission replacement, further testing identified a catalytic converter failure, causing significant exhaust restriction and impacting vehicle performance. Again, *** ********** authorized the repair over the phone and prepaid $2,137.14 on June 27, 2024, for aftermarket catalytic converters.
  Summary of Efforts and Agreements
  Throughout this extended repair process, Jeremy Franklin Mitsubishi communicated transparently with *** ********** about part availability, costs, and warranty limitations. We advised *** ********** of the potential economic disadvantages of such repairs given his vehicle’s age and market value, but he insisted on proceeding. Additionally, we facilitated flexible payment arrangements to accommodate his financial needs, allowing him to prepay for parts and spread the total across multiple credit cards.
  Regarding Multiple Repairs and Testing
  The age and condition of *** ************ 2004 ****** XL7 presented significant challenges during the repair process. While our team’s goal was to restore *** ************ vehicle to dependable operation, diagnosing and addressing issues on a 20-year-old car often reveals additional unforeseen problems, as occurred in this case.
  We acknowledge that the repair timeline and repeated visits caused inconvenience. However, each recommendation for further repairs was made in good faith to address newly identified issues, and we only proceeded with your explicit authorization.
  Concerns About Parts Replaced
  We stand by the integrity of the work performed on *** ************ vehicle. Our records clearly indicate that a rebuilt engine, transmission, and other necessary parts were installed as approved. The parts and labor were itemized in the invoices provided to *** **********, and we maintain that all repairs were conducted appropriately and in alignment with the scope of work discussed with *** **********.
  
  Request for Refund
  
  After thoroughly reviewing *** ************ case and the history of repairs, we must respectfully deny *** ************ request for a refund. All repairs were conducted with  *** **********’s approval, and we believe the services provided were consistent with industry standards. While we regret that the vehicle did not meet *** ************ expectations, we cannot agree to a refund given the work performed and the costs incurred.
  We understand *** ************ frustration and are committed to supporting  *** **********  in finding a resolution. If *** ********** would like to discuss the next steps, we are happy to assist in any way that ensures transparency. At Jeremy Franklin Automotive, we pride ourselves on our professionalism and dedication to our customers. While we cannot meet *** ************ request for a refund, we remain available to address any additional questions or concerns.
  Conclusion
  Given the customer’s clear authorization, prepayment, and acknowledgement of the repair costs and limitations, we respectfully maintain that the charges are valid. All services and parts were provided with full disclosure and in alignment with the customer’s repeated authorizations. *** ************ verbal and prepaid authorizations underscore his understanding and acceptance of the scope, limitations, and costs associated with these repairs. Thank you for your attention to this matter.
  Sincerely,
  
  ****** ********
  General Manager
  
  
  

  Customer Answer

  Date: 01/17/2025

  
  Complaint: ********
  
  I am rejecting this response because: The motor and transmission that we payed for upfront was never installed, we invite *** ******** and any other personal to come to ********* to view the vehicle. They agreed to put the car on the lift for inspection.

  Sincerely,
  
  ***** * ******** **********

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 9, 2023, Jeremy Franklin did a multipoint inspection of my vehicle. Said inspection was claimed to have revealed that the vehicle needed an engine filter replacement, front wipers replacement, and a coolant flush. All of the aforementioned services were paid for by the complainant and completed by Jeremy Franklin Auto service mechanics. For months, Jeremy Franklin's service department claimed that they could not find anything wrong with the vehicle, although the engine started cutting out sporadically while operating the vehicle. Finally, after taking the vehicle to be diagnosed at *** ***** **** ***** *******, it was discovered that the vehicle had no coolant. However, coolant was found in cylinders where it should not have been. *** ***** claimed that the vehicle needed a new engine and this was due to there being no coolant supply locking the engine up. See the attached.

  

  Business Response

  Date: 09/17/2024

  JEREMY FRANKLIN MITSUBISHI OF KANSAS CITY

  **** **** **** ****** * Kansas City ? Missouri ? 64138

  *** ************ * *** ************
  

  September 17, 2024
  
  RE:                 ****** ******* 

  Case #:           ********
  
  To Whom It May Concern:
  
  Jeremy Franklin Mitsubishi is in receipt of *** ****** ********* complaint.

  We thank *** ******* for bringing her concerns to our attention. We are genuinely sorry to hear about the issues she allegedly encountered with her vehicle and understand the significant inconvenience this situation has caused her.

  After thoroughly reviewing our service records, we found no evidence that a transmission flush or related service was ever requested or performed on *** ********* vehicle during her last visit on August 9. 2023. According to our logs, only the routine oil change service and light maintenance were completed. Our service team meticulously documents all work performed on vehicles, and we are confident in the accuracy of our records.

  We uphold the highest standards of workmanship and integrity in our service department. It is important to us that our customers receive reliable and high-quality service. We regret any misunderstanding or miscommunication that may have occurred and want to ensure we address concerns properly. We supplied *** ******* with our service records for the duration we serviced her vehicle. *** ******* has provided our service records to BBB along with her complaint thus for your convenience, we will not include them again. 

  Sincerely,
  
  ****** ********
  General Manager

  

  Business Response

  Date: 09/20/2024

  JEREMY FRANKLIN MITSUBISHI OF KANSAS CITY
  **** **** **** ****** * Kansas City ? Missouri ? 64138
  *** ************ * *** ************
  4th RESPONSE EMAIL
  
  
  September 18, 2024
  
  RE:                 ****** *******
  Case #:           *******
  
  To Whom It May Concern:
  
  Jeremy Franklin Mitsubishi is in receipt of *** ****** ********* rebuttal.
  
  We are in receipt of said complaint from *** ****** *******. After a comprehensive review of our service records, we found no evidence that a transmission flush or any related service was requested or performed on *** ********* vehicle during her visit on August 9, 2023.
  
  Our logs indicate that only routine oil change services and light maintenance were completed at that time. Our service team meticulously documents all work conducted on vehicles, and we have full confidence in the accuracy of our records.
  
  We are committed to maintaining the highest standards of workmanship and integrity in our service department. Ensuring our customers receive reliable and high-quality service is of utmost importance to us. We regret any misunderstanding or miscommunication that may have occurred and are dedicated to addressing any concerns appropriately. For your convenience, we have enclosed the complete history of *** ********* maintenance services.

  Sincerely.
  ****** ********General Manager

   

   

  Customer Answer

  Date: 09/21/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  Their records clearly show that a their multipoint inspection revealed that the vehicle needed an engine filter replacement, front wipers replacement, and a coolant flush. All of the aforementioned services suggested were paid for by myself and completed by Jeremy Franklin's service department. This is clearly indicated on the invoice from August 9, 2023 as the R/O date and previously submitted. Said invoice also indicates that coolant was replaced, which was not the case. The diagnostic performed by *** ***** Ford, in an invoice previously submitted indicates that there was no coolant which ultimately damaged the engine. 

  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:05/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jeremy Franklin Automotive, located at **** * **** *** ****** ***** ** *****, regarding their unethical business practices and instances of identity theft. I believe it is crucial to bring attention to the deceptive tactics employed by this dealership and the harm it has caused to me and potentially to other consumers. 09/27/22, I was misled by the dealership's advertisement, which stated that the vehicle I was interested in was selling for the Manufacturer's Suggested Retail Price (MSRP). Prior to my visit, I called to confirm the price and availability of the vehicle. The representative assured me that it was indeed available at MSRP. However, upon arrival, I was made to wait for an extended period before being shown a different vehicle. The salesperson insisted that I fill out extensive paperwork before allowing me to see the vehicle. Despite repeatedly reminding them of my PRE-APPROVAL from my personal bank and expressing my desire to see the car first, I was coerced into completing the paperwork. Once completing paperwork, I was shown a different, used vehicle with high mileage, rather than the new and unused one I had originally inquired about. Feeling manipulated and uncomfortable, I decided to leave the dealership. However, I later discovered that they had initiated over 30 unauthorized credit inquiries on my behalf, causing significant harm to my credit score. Furthermore, despite my requests to stop contacting me, I continue to receive emails urging me to purchase the vehicle. Additionally, Jeremy Franklin Automotive obtained my personal information, including my Social Security Number, and that of my spouse, who was not present at the dealership and did not sign any paperwork. This unauthorized collection of sensitive information raises concerns about potential identity theft and misuse of our data. I believe these actions constitute unethical business practices, false advertising, bait-and-switch tactics, identity theft, and unauthorized credit checks.

  

  Business Response

  Date: 05/24/2023

  
  ****** ******** ********** ** ****** **** **** **** **** ****** * ****** **** * ******** * ***** *** ************ * *** ************
  
  
  May 23, 2023
  
  ***                 ******** ***** **** **           ********
  To Whom It May Concern:
  
  Jeremy Franklin Mitsubishi is in receipt of Mr. ******** ******* complaint.
  
  Jeremy Franklin Mitsubishi takes very seriously the provisions of the Federal FCRA and its policies acts. According to our records Mr. ***** came into our dealership on 09.27.2022 and provided us with his information and authorization to run an inquiry credit check for a vehicle he was interested in. He signed and authorized this inquiry.
  
  Perhaps, it is an oversight on Mr. ******* behalf; therefore, we have provided a copy of his requested signed inquiry. We hope this clears up any misunderstanding.
  
  We would also like to address the issue he raised about our advertisement and the discrepancy in the pricing of the vehicle in which he was interested in. We sincerely apologize for any confusion caused by the advertisement and any inconvenience it may have caused him. While we make every effort to ensure the accuracy of our advertisements, there can sometimes be unforeseen discrepancies due to external factors.
  
  We genuinely appreciate his bringing these matters to our attention, as it allows us to address them promptly and improve our processes. We are committed to rectifying any shortcomings and upholding the highest standards of integrity.
  
  Sincerely,
  
  ****** ******** ******* *******
  
  
  

  Customer Answer

  Date: 05/24/2023

  Complaint: ********
  
  I am rejecting this response because:
  
  I was “bait and switched” into signing paperwork, in return I was falsely promised to test drive the vehicle. I was NOT informed I would be having 90 inquiries for a loan on a car I was not interested in. The car I made an appointment for wasn’t at the location as promised via phone call and as the website advertised. Please delete all 30 inquiries on each credit report by notification to TransUnion, Equifax, Experian - the inquiries were not valid and do not involve any loan or account. I was not aware of this process and would have never signed anything if I had known this manipulative tactic. I feel extremely violated. This was an FCRA violation. 
  Regards,
  
  ******** *****

  

  Business Response

  Date: 05/27/2023

  
  
  JEREMY FRANKLIN MITSUBISHI OF KANSAS CITY
  **** **** **** ****** * ****** **** * ******** * ***** *** ************ * *** ************
  
  May 27, 2023
  
  RE:            ******** *****
  Case #:     ********
  
  To Whom It May Concern:
  
  Jeremy Franklin Mitsubishi is in receipt of Mr. ******** ******* Rejection Response.
  
  Complaint: ******** ***** – ********

  Rejection to Our Response:

  I am rejecting this response because:
  
  I was “bait and switched” into signing paperwork, in return I was falsely promised to test drive the vehicle. I was NOT informed I would be having 90 inquiries for a loan on a car I was not interested in. The car I made an appointment for wasn’t at the location as promised via phone call and as the website advertised. Please delete all 30 inquiries on each credit report by notification to TransUnion, Equifax, Experian - the inquiries were not valid and do not involve any loan or account. I was not aware of this process and would have never signed anything if I had known this manipulative tactic. I feel extremely violated. This was an FCRA violation. 
  Regards,
  
  ******** *****

  
  Our Response to Rejection:

  
  Dear Mr. *****,

  
  Sometimes a vehicle may remain on our website for a short time, or the vehicle may have been sold before our computer systems (internet) can process the updates or eliminate the inventory within a day or so.

  You were told the truth that we no longer had the vehicle you were interested in when you came into our dealership, which is why you expressed interest in another vehicle. It was with your complete understanding that you consented to and signed a credit authorization inquiry. With a bit of exaggeration, 90 inquiries were not run on your credit, but we get it. Sometimes it may feel that way.

  As far as removing all inquiries from your credit, that is something you would have to do, as we cannot legally do that. All inquiries were legal with or without a contract as one is not needed to run a credit check, only your signature is required to do so. The paperwork was explained to you before you agreed to sign it.

  As far as your concern with this being an FCRA violation, which is something we take very seriously, it is not sir, as you authorized it and we did include your signature on all the paperwork submitted that you signed when we responded to you via BBB.

  
  We apologize for any concerns you may have had, and hope this clears up any misunderstandings.

  
  Sincerely,

  ****** ******** ******* *******
  

  
  

• Initial Complaint

  Date:03/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Change of the credit approve a thon Just a nickel down or if you bring home more than 400 a week financing

  

  Business Response

  Date: 04/05/2023

  Jeremy Franklin Mitsubishi is in receipt of *** ****** ***********  complaint.
  We have multiple programs that are available for various credit and financial situations. In today’s inconsistent market and interest rate increases, many find themselves in challenging times in which we try to assist.
  We understand your frustration with this situation. Without going into detail, we certainly wish we could have been able to help you. Unfortunately, the obstacles were too numerous to overcome at this time.
  We put our customers first and try our best to find a solution for everyone that comes through our  doors, but sometimes we cannot overcome the lender’s requirements depending on credit history and other factors.
  We appreciate *** ********* gave us the opportunity to work with him.
  Sincerely, ****** ********
  General Manager

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See attached

  COMPLAINT
  10/26/2021- Bought Used new car @ Jeremy Franklin Mitsubishi at **** * **** ******* ****** ***** ** ***** due to the following reasons:
  ? Previous vehicle 2013 CHEVROLET EQUINOX was repossessed due to ongoing
  circumstances stemming from one original event causing EXCESSIVE DAMAGESDated June 2020
  ? SEE EXHIBIT DAMAGES A
  ¦ RECOVERY FOR ALL DAMAGES AND INJURY
  ? ***** ****** “LURED” to Jeremy Franklin due to false advertising on radio , a dime
  down; mockery of Brooklyn and East coast accent, Italians, and false credit application
  processing statements exhibiting PREDATORY LENDING BUSINESS PRACTICES
  geared towards single mothers, consumers below poverty thresholds, and uneducated
  consumers, LASTLY false advertising TO TRICK/DECEIVE desperate consumers in
  economically suppressed positions
  ? In hardship and injured due to ongoing circumstances caused from incident June 2020
  ? Contiued injury and abuse to ***** and ****** causing difficult hardship- mental health
  exaburations, and last chance option
  ? Jeremy Franklin ran credit under ***** ****** and also ****** ******
  ? 2019 Volkswagen Jetta, Odometer mileage 62,056, $21,600
  ? Year and Mileage would indicate that car should be expected to operate as
  promised and sold
  ? SOLD LEMON- RESPONSIBLE PARTY- JEREMY FRANKLIN MITSUBISHI
  ? Engaged Lien Holder in high risk exposures by selling Lemon and lending high
  interest rate loans on malfunctioning vehicles- bad engines, then holding
  consumers responsible
  ? ACTION REQUIRED:
  ¦ RECOVERY FOR ALL DAMAGES
  ¦ Review Missouri Lemon Law for pre-owned vehicles
  ? Maintained regular maintenance and oil changes at ********* Belton, MO
  ? **** ***** *** ******* ** ****** ***** ********
  ? After Oil Change the morning of June 9th, 2022, drove to three other locations on ******
  Street within an hour's time frame in Belton near *********. Once leaving Belton to merge
  onto highway ** ** ** * heading towards home, engine started knocking and would not
  accelerate
  ? Requesting oil change receipts
  ? Attempted to drive vehicle slowly to home approx 2 miles without incurring additional
  damages
  ? Called ******** to file claim for negligence in oil change / negligence to cause car to
  break
  ? Vehicle towed from ***** **** ****** to Jeremy Franklin **** * **** ******* ** **
  for inspection and complaints on June 9, 2022
  ? 2 weeks later, UPON COMPLETION OF ESTIMATE- Determined that engine failure
  result of blown rod/ lack of Maintenance
  ? Received letter from ******** June 24th- disclaimer- stating it was maintenance
  ? Requesting Oil change records
  2
  ? POSSIBLE NEED TO FILE ADDITIONAL CLAIM FOR DRIVING ON POT HOLE
  THAT SHOOK WHOLE FRONT END- RIGHT SIDE- Blue Ridge near Martin City,
  Veered whole front end to right and slammed into huge hole
  ? ****** Witness to pothole and and engine failure incident
  ? NUMEROUS ATTEMPTS seeking resolution Problem Statement: Jeremy Franklin selling
  lemon, not disclosing true nature of pre-existing vehicle damages - engine issues and
  safety issues
  ? Jeremy Franklin insisted only resolution is to get in another high interest loan
  when already upside down on current loan
  ? Said it was my fault I did not maintain vehicle- FALSE
  ? Trying tocharge an additional $6,000 for engine replacement
  ? Requested to lien holder pick up from dealership First week in July, 2022- to surrender
  vehicle
  ? Numerous calls regarding update on vehicle by ********* to ***** June -Sept
  ? August- no update on vehicle- Jeremy Franklin states they are not in
  possession of vehicle, ********* not in possession of vehicle, and Kelly
  Trabon is not in possession of vehicle since June 9th, 2022
  ? August, 2022- requested update on vehicle from lien holder ********* and
  dealership Jeremy Franklin- RESPONSE IS: NO ONE KNOWS WHERE CAR IS
  AT. VEHICLE STOLEN, FILE POLICE REPORT
  ? Went to police station in South Kansas City - ***** ****** ********
  ? **** ****** **** *** ****** ***** ** *****
  ? Receptionist in lobby with large hat and belt buckle attempted to locate vehicle for 1 hour
  while others stated they were waiting for 4 hours to speak with detective or officerdiscrimination- women and minorities
  ? Was determined at police station tow company had vehicle
  ? Confirmed tow company had vehicle enroute to lien holder
  ? Could hear conversation in background at police station about how wet he likes it and
  how I should bend over and that he was not going to risk losing his job over me,
  stated;;;;;
  ….** *** **** ** *** ** *** * *** *** **** ** ** ****** ********* ****** *****
  ? Delay of addition 2 months for contact from lien holder on resolution
  ? Damages $ to be awarded to ***** ******
  ? Arrived at Jeremy Franklin the same day as the police station above and spoke with Unknown
  Name of **** **** the Finance Manager with slick pony hair and he stated to the extent of…
  …..We do not have a record of the vehicle being here and the
  vehicle is not here, we do not know when the vehicle was
  picked up by the lien holder, and to bad for you.
  …awww, it must be difficult to be stuck in the position you are
  in….Sounds like you are stuck here….stuck where you are…
  ? Myself, ***** feels as though I am targeted for my gender, religious/spiritual beliefs, a woman
  wearing jeans; against some religions, a woman educated, a woman wanting to better
  3
  herself and daughter’s life, disrimination against mental health, discrimination against a
  woman wanting to run a business, myself, a women targeted for not being accepting of
  toxic and disrespectful acts
  ? Damages to be Awarded for compounding personal injury on numerous levels
  ? Pending update from ********* for buy off amount and balance of damages owed for vehicle
  
  

  

  Business Response

  Date: 10/28/2022

  ****** ******** ********** ** ****** **** **** **** **** ****** * ****** **** * ******** * ***** *** ************ * *** ************
  
  
  
  October 27, 2022
  
  RE:                 ***** ****** **** **           ********
  To Whom It May Concern:
  
  Jeremy Franklin Mitsubishi is in receipt of Ms. ***** ******** complaint.
  
  On or around June 9, 2022 Ms. ****** called in to our service department and stated she had her vehicle serviced for an oil change at a different repair facility and that her vehicle now had a knocking sound and wanted to have it towed into our facility to have the problem evaluated.
  
  We diagnosed Ms. ******** vehicle and determined engine failure and a blown rod which was the result of a lack of improper maintenance. We consulted with Ms. ****** within days of our findings and never received a response thereafter as to how she wished to proceed with repairs, if any. Having made numerous attempts to contact Ms. ****** to no avail, we never heard back from her. In the meantime, Ms. ******** vehicle had remained in our service department, parked and secured.
  
  On August 16th at approximately 1:45 pm ******* ******** ******* arrived at our dealership at the request of the financial institution to pick up Ms. ******** vehicle as an involuntary repo due to Ms. ********* failure to fulfill her contract agreement with the financial institution. For your convenience, we have enclosed a copy of the Order to Voluntary Repossession.”
  
  Sincerely,
  
  ****** ********
  General Manager
  
  

• Initial Complaint

  Date:10/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased car 7/24/22 drive for three months notice the car wasn’t driving right took it back to see what was wrong assures me nothing was wrong a deer hit me so it had to get some body repair nothing to do with the collision repair company said when they drove it the transmission was acting funny so I called them and told them now it’s been a year and the owner talked to me very unprofessional and told me cars are like people we all die and told me he couldn’t help me before I reacted I took it to a shop and the transmission is bad in the car they want help me get it fixed I’m a single mother paying almost 40000 for a car with a bad transmission and I just want them to fix the car or give me another car so I decided to seek help because I’ve gotten no where with them they keep giving me the run around

  

  Business Response

  Date: 10/21/2022

  ****** ******** ********** ** ****** **** **** **** **** ****** * ****** **** * ******** * ***** *** ************ * *** ************
  
  
  
  October 21, 2022
  
  RE:                 ****** ******* **** **           ********
  
  To Whom It May Concern:
  
  Jeremy Franklin Mitsubishi is in receipt of Ms. ****** ******* complaint.
  
  Ms. ******* purchased said vehicle on July 24, 2021. At the time of purchase, the vehicle had 64,646 miles on it as is.
  
  On July 5th, 2022, Ms. ******* brought her vehicle in to us and said she had hit a deer and had severe damage in the thousands of dollars done to her vehicle.
  
  We tried to accommodate Ms. ******* as best we could, all the while Ms. ******* was extremely upset because we would not fix her vehicle, as she thought we should at our expense.
  
  Ms. ******* current mileage at the time of inspection was 98,146 miles. Ms. ******* had put 33,500 miles on this vehicle in (1) one years’ period. Considering the collision damage and repairs, it is difficult to accurately access the cause of damage to the vehicle.
  
  Ms. ******* has spoken to our Service Manager, Finance Manager and the General Manager, (myself) insisting that we pay for the repairs and damage to her vehicle. We all explained to her kindly and politely, there was nothing really we could do as far as a free service/cost for the repairs as it would have to be out of pocket at her expense, which she felt was not her responsibility.
  
  We wish Ms. ******* the best in her endeavors with the repairs to her vehicle.
  
  Sincerely.
  
  ****** ********
  General Manager
  
  

  Customer Answer

  Date: 10/21/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  ****** *******

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a used car from them had delievered to my house within five minutes it started over heating had them tow it back to dealership they didn’t bleed the radiator hose after replacing the water pump fast forward two weeks whelk bearings and ball joints are bad covered under 30 day 3000 mile warranty was fixed but not after techs argues with me a about it brakes were done as well got car back brake pads fell off front driver side after improper installation now I’m dealing with needing four new tires that a AAA mechanic said the improper wearing was due to issues with wheel bearings getting no help from dealership

  

  Business Response

  Date: 10/01/2022

  September 30, 2022                                       
  
  RE:                 ***** ******** **** **           ********
  
  To Whom It May Concern:
  
  Jeremy Franklin Mitsubishi is in receipt of Ms. ***** ********’s complaint.
  
  We sincerely apologize for any unfortunate circumstances or inconveniences Ms. ******** may have experienced. We, as a dealership always want to have satisfied customers, thus did complete and made all repairs necessary without any expense to Ms. ********.
  
  Since Ms. ********’s purchase, her vehicle has acquired an excess amount of mileage and
  as a result, surpassed the warranty period.  
  
  Should there be any further assistance required by Ms. ********, we will be happy to accommodate her.
  
  Sincerely,
  
  
  ****** ********
  General Manager
  
  

• Initial Complaint

  Date:06/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complain on behalf of ******* *****, who owns the vehicle. I assisted in paying for the repairs by providing $1800.00 Date of Transaction: June 8, 2022 Amount Paid: $1929.24 Business: Jeremy Franklin Mitsubishi What Business Was Committed To Provide: Repair of Air Conditioning Nature of Dispute: Destroyed engine as result of repair job Whether Business Tried To Resolve Issue: Jeremy Franklin Mitsubishi will repair issue, but only at the cost of thousands of dollars in addition to the original failed repair. Tracking Number: Invoice Attached

  

  Business Response

  Date: 07/02/2022

  JEREMY FRANKLIN MITSUBISHI OF KANSAS CITY
  **** **** **** ****** * ****** **** * ******** * ***** *** ************ * *** ************
  July 1, 2022                                        SEND 7.1.22 VIA EMAIL.
  ***                 ******* ***** **** **           ********
  
  To Whom It May Concern:
  
  Jeremy Franklin Mitsubishi is in receipt of Ms. ******* *****’s complaint.
  
  In short, our finding on Ms. ******* vehicle was low compression, 35 PSI on # 1 and # 4 cylinders. We believe the head gasket was blown and coolant was entering the combustion chamber causing the smoke that was reported pouring out of the engine compartment. We speculate that this is a result of the engine overheating when Ms. ***** continue to drive down the highway while recording the engine light being on.
  
  In hindsight, the head gasket damage may have been averted if Ms. ***** pulled over shortly after the check engine light came on. The issue of overheating looks to have developed from depleting cooling in the radiator. Evidence of coolant venting from a defective radiator cap was found on the underside of the hood. This led to low and depleting coolant which increased the overheating issue and finally led to the head gasket failure.
  
  We offered three options to Ms. ***** and her boyfriend.
  
  Head Gasket, 2. Used Engine, 3. New Engine. We recommended to start with the head gasket repair and informed Ms. ***** and her boyfriend if further work would be needed once the head gasket was removed and sent to a machine shop for further inspection.
  
  When this solution was unacceptable, Ms. ***** boyfriend filed the BBB complaint. A meeting between Ms. *****, her boyfriend, ***** ******, Service Manager, and myself occurred to discuss options at which point, Ms. ***** stated she understood the situation and retracted her placing fault on Jeremy Franklin Mitsubishi. Asking for help, Ms. ***** stated she had three  children and no money to pay for our services. Understanding the situation Ms. ***** was in, I offered to pay for the labor out of my pocket to install a used engine, approximately $2,000.00 if Ms. ***** paid for the parts. Ms. ***** asked if she could ponder my offer for a couple of days. In kindness, I offered Ms. ***** a loaner to help ease her automotive needs. Several days later, Ms. ***** returned our loaner and cleaned out her belongings from her personal vehicle and said she had not yet made any decisions.
  
  Ten days later, Ms. ******* vehicle is still sitting in our service department, and we have had no response from her as what to do.
  
  Sincerely,
  
  
  ****** ********
  General Manager