ComplaintsforJeremy Franklin Mitsubishi of Kansas City

• Initial Complaint

  05/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Jeremy Franklin Automotive, located at **** * **** *** ****** ***** ** *****, regarding their unethical business practices and instances of identity theft. I believe it is crucial to bring attention to the deceptive tactics employed by this dealership and the harm it has caused to me and potentially to other consumers. 09/27/22, I was misled by the dealership's advertisement, which stated that the vehicle I was interested in was selling for the Manufacturer's Suggested Retail Price (MSRP). Prior to my visit, I called to confirm the price and availability of the vehicle. The representative assured me that it was indeed available at MSRP. However, upon arrival, I was made to wait for an extended period before being shown a different vehicle. The salesperson insisted that I fill out extensive paperwork before allowing me to see the vehicle. Despite repeatedly reminding them of my PRE-APPROVAL from my personal bank and expressing my desire to see the car first, I was coerced into completing the paperwork. Once completing paperwork, I was shown a different, used vehicle with high mileage, rather than the new and unused one I had originally inquired about. Feeling manipulated and uncomfortable, I decided to leave the dealership. However, I later discovered that they had initiated over 30 unauthorized credit inquiries on my behalf, causing significant harm to my credit score. Furthermore, despite my requests to stop contacting me, I continue to receive emails urging me to purchase the vehicle. Additionally, Jeremy Franklin Automotive obtained my personal information, including my Social Security Number, and that of my spouse, who was not present at the dealership and did not sign any paperwork. This unauthorized collection of sensitive information raises concerns about potential identity theft and misuse of our data. I believe these actions constitute unethical business practices, false advertising, bait-and-switch tactics, identity theft, and unauthorized credit checks.

  

  Business response

  05/24/2023

  
  ****** ******** ********** ** ****** **** **** **** **** ****** * ****** **** * ******** * ***** *** ************ * *** ************
  
  
  May 23, 2023
  
  ***                 ******** ***** **** **           ********
  To Whom It May Concern:
  
  Jeremy Franklin Mitsubishi is in receipt of Mr. ******** ******* complaint.
  
  Jeremy Franklin Mitsubishi takes very seriously the provisions of the Federal FCRA and its policies acts. According to our records Mr. ***** came into our dealership on 09.27.2022 and provided us with his information and authorization to run an inquiry credit check for a vehicle he was interested in. He signed and authorized this inquiry.
  
  Perhaps, it is an oversight on Mr. ******* behalf; therefore, we have provided a copy of his requested signed inquiry. We hope this clears up any misunderstanding.
  
  We would also like to address the issue he raised about our advertisement and the discrepancy in the pricing of the vehicle in which he was interested in. We sincerely apologize for any confusion caused by the advertisement and any inconvenience it may have caused him. While we make every effort to ensure the accuracy of our advertisements, there can sometimes be unforeseen discrepancies due to external factors.
  
  We genuinely appreciate his bringing these matters to our attention, as it allows us to address them promptly and improve our processes. We are committed to rectifying any shortcomings and upholding the highest standards of integrity.
  
  Sincerely,
  
  ****** ******** ******* *******
  
  
  

  Customer response

  05/24/2023

  Complaint: ********
  
  I am rejecting this response because:
  
  I was “bait and switched” into signing paperwork, in return I was falsely promised to test drive the vehicle. I was NOT informed I would be having 90 inquiries for a loan on a car I was not interested in. The car I made an appointment for wasn’t at the location as promised via phone call and as the website advertised. Please delete all 30 inquiries on each credit report by notification to TransUnion, Equifax, Experian - the inquiries were not valid and do not involve any loan or account. I was not aware of this process and would have never signed anything if I had known this manipulative tactic. I feel extremely violated. This was an FCRA violation. 
  Regards,
  
  ******** *****

  

  Business response

  05/27/2023

  
  
  JEREMY FRANKLIN MITSUBISHI OF KANSAS CITY
  **** **** **** ****** * ****** **** * ******** * ***** *** ************ * *** ************
  
  May 27, 2023
  
  RE:            ******** *****
  Case #:     ********
  
  To Whom It May Concern:
  
  Jeremy Franklin Mitsubishi is in receipt of Mr. ******** ******* Rejection Response.
  
  Complaint: ******** ***** – ********

  Rejection to Our Response:

  I am rejecting this response because:
  
  I was “bait and switched” into signing paperwork, in return I was falsely promised to test drive the vehicle. I was NOT informed I would be having 90 inquiries for a loan on a car I was not interested in. The car I made an appointment for wasn’t at the location as promised via phone call and as the website advertised. Please delete all 30 inquiries on each credit report by notification to TransUnion, Equifax, Experian - the inquiries were not valid and do not involve any loan or account. I was not aware of this process and would have never signed anything if I had known this manipulative tactic. I feel extremely violated. This was an FCRA violation. 
  Regards,
  
  ******** *****

  
  Our Response to Rejection:

  
  Dear Mr. *****,

  
  Sometimes a vehicle may remain on our website for a short time, or the vehicle may have been sold before our computer systems (internet) can process the updates or eliminate the inventory within a day or so.

  You were told the truth that we no longer had the vehicle you were interested in when you came into our dealership, which is why you expressed interest in another vehicle. It was with your complete understanding that you consented to and signed a credit authorization inquiry. With a bit of exaggeration, 90 inquiries were not run on your credit, but we get it. Sometimes it may feel that way.

  As far as removing all inquiries from your credit, that is something you would have to do, as we cannot legally do that. All inquiries were legal with or without a contract as one is not needed to run a credit check, only your signature is required to do so. The paperwork was explained to you before you agreed to sign it.

  As far as your concern with this being an FCRA violation, which is something we take very seriously, it is not sir, as you authorized it and we did include your signature on all the paperwork submitted that you signed when we responded to you via BBB.

  
  We apologize for any concerns you may have had, and hope this clears up any misunderstandings.

  
  Sincerely,

  ****** ******** ******* *******
  

  
  

• Initial Complaint

  03/27/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Change of the credit approve a thon Just a nickel down or if you bring home more than 400 a week financing

  

  Business response

  04/05/2023

  Jeremy Franklin Mitsubishi is in receipt of *** ****** ***********  complaint.
  We have multiple programs that are available for various credit and financial situations. In today’s inconsistent market and interest rate increases, many find themselves in challenging times in which we try to assist.
  We understand your frustration with this situation. Without going into detail, we certainly wish we could have been able to help you. Unfortunately, the obstacles were too numerous to overcome at this time.
  We put our customers first and try our best to find a solution for everyone that comes through our  doors, but sometimes we cannot overcome the lender’s requirements depending on credit history and other factors.
  We appreciate *** ********* gave us the opportunity to work with him.
  Sincerely, ****** ********
  General Manager

• Initial Complaint

  10/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  See attached

  COMPLAINT
  10/26/2021- Bought Used new car @ Jeremy Franklin Mitsubishi at **** * **** ******* ****** ***** ** ***** due to the following reasons:
  ? Previous vehicle 2013 CHEVROLET EQUINOX was repossessed due to ongoing
  circumstances stemming from one original event causing EXCESSIVE DAMAGESDated June 2020
  ? SEE EXHIBIT DAMAGES A
  ¦ RECOVERY FOR ALL DAMAGES AND INJURY
  ? ***** ****** “LURED” to Jeremy Franklin due to false advertising on radio , a dime
  down; mockery of Brooklyn and East coast accent, Italians, and false credit application
  processing statements exhibiting PREDATORY LENDING BUSINESS PRACTICES
  geared towards single mothers, consumers below poverty thresholds, and uneducated
  consumers, LASTLY false advertising TO TRICK/DECEIVE desperate consumers in
  economically suppressed positions
  ? In hardship and injured due to ongoing circumstances caused from incident June 2020
  ? Contiued injury and abuse to ***** and ****** causing difficult hardship- mental health
  exaburations, and last chance option
  ? Jeremy Franklin ran credit under ***** ****** and also ****** ******
  ? 2019 Volkswagen Jetta, Odometer mileage 62,056, $21,600
  ? Year and Mileage would indicate that car should be expected to operate as
  promised and sold
  ? SOLD LEMON- RESPONSIBLE PARTY- JEREMY FRANKLIN MITSUBISHI
  ? Engaged Lien Holder in high risk exposures by selling Lemon and lending high
  interest rate loans on malfunctioning vehicles- bad engines, then holding
  consumers responsible
  ? ACTION REQUIRED:
  ¦ RECOVERY FOR ALL DAMAGES
  ¦ Review Missouri Lemon Law for pre-owned vehicles
  ? Maintained regular maintenance and oil changes at ********* Belton, MO
  ? **** ***** *** ******* ** ****** ***** ********
  ? After Oil Change the morning of June 9th, 2022, drove to three other locations on ******
  Street within an hour's time frame in Belton near *********. Once leaving Belton to merge
  onto highway ** ** ** * heading towards home, engine started knocking and would not
  accelerate
  ? Requesting oil change receipts
  ? Attempted to drive vehicle slowly to home approx 2 miles without incurring additional
  damages
  ? Called ******** to file claim for negligence in oil change / negligence to cause car to
  break
  ? Vehicle towed from ***** **** ****** to Jeremy Franklin **** * **** ******* ** **
  for inspection and complaints on June 9, 2022
  ? 2 weeks later, UPON COMPLETION OF ESTIMATE- Determined that engine failure
  result of blown rod/ lack of Maintenance
  ? Received letter from ******** June 24th- disclaimer- stating it was maintenance
  ? Requesting Oil change records
  2
  ? POSSIBLE NEED TO FILE ADDITIONAL CLAIM FOR DRIVING ON POT HOLE
  THAT SHOOK WHOLE FRONT END- RIGHT SIDE- Blue Ridge near Martin City,
  Veered whole front end to right and slammed into huge hole
  ? ****** Witness to pothole and and engine failure incident
  ? NUMEROUS ATTEMPTS seeking resolution Problem Statement: Jeremy Franklin selling
  lemon, not disclosing true nature of pre-existing vehicle damages - engine issues and
  safety issues
  ? Jeremy Franklin insisted only resolution is to get in another high interest loan
  when already upside down on current loan
  ? Said it was my fault I did not maintain vehicle- FALSE
  ? Trying tocharge an additional $6,000 for engine replacement
  ? Requested to lien holder pick up from dealership First week in July, 2022- to surrender
  vehicle
  ? Numerous calls regarding update on vehicle by ********* to ***** June -Sept
  ? August- no update on vehicle- Jeremy Franklin states they are not in
  possession of vehicle, ********* not in possession of vehicle, and Kelly
  Trabon is not in possession of vehicle since June 9th, 2022
  ? August, 2022- requested update on vehicle from lien holder ********* and
  dealership Jeremy Franklin- RESPONSE IS: NO ONE KNOWS WHERE CAR IS
  AT. VEHICLE STOLEN, FILE POLICE REPORT
  ? Went to police station in South Kansas City - ***** ****** ********
  ? **** ****** **** *** ****** ***** ** *****
  ? Receptionist in lobby with large hat and belt buckle attempted to locate vehicle for 1 hour
  while others stated they were waiting for 4 hours to speak with detective or officerdiscrimination- women and minorities
  ? Was determined at police station tow company had vehicle
  ? Confirmed tow company had vehicle enroute to lien holder
  ? Could hear conversation in background at police station about how wet he likes it and
  how I should bend over and that he was not going to risk losing his job over me,
  stated;;;;;
  ….** *** **** ** *** ** *** * *** *** **** ** ** ****** ********* ****** *****
  ? Delay of addition 2 months for contact from lien holder on resolution
  ? Damages $ to be awarded to ***** ******
  ? Arrived at Jeremy Franklin the same day as the police station above and spoke with Unknown
  Name of **** **** the Finance Manager with slick pony hair and he stated to the extent of…
  …..We do not have a record of the vehicle being here and the
  vehicle is not here, we do not know when the vehicle was
  picked up by the lien holder, and to bad for you.
  …awww, it must be difficult to be stuck in the position you are
  in….Sounds like you are stuck here….stuck where you are…
  ? Myself, ***** feels as though I am targeted for my gender, religious/spiritual beliefs, a woman
  wearing jeans; against some religions, a woman educated, a woman wanting to better
  3
  herself and daughter’s life, disrimination against mental health, discrimination against a
  woman wanting to run a business, myself, a women targeted for not being accepting of
  toxic and disrespectful acts
  ? Damages to be Awarded for compounding personal injury on numerous levels
  ? Pending update from ********* for buy off amount and balance of damages owed for vehicle
  
  

  

  Business response

  10/28/2022

  ****** ******** ********** ** ****** **** **** **** **** ****** * ****** **** * ******** * ***** *** ************ * *** ************
  
  
  
  October 27, 2022
  
  RE:                 ***** ****** **** **           ********
  To Whom It May Concern:
  
  Jeremy Franklin Mitsubishi is in receipt of Ms. ***** ******** complaint.
  
  On or around June 9, 2022 Ms. ****** called in to our service department and stated she had her vehicle serviced for an oil change at a different repair facility and that her vehicle now had a knocking sound and wanted to have it towed into our facility to have the problem evaluated.
  
  We diagnosed Ms. ******** vehicle and determined engine failure and a blown rod which was the result of a lack of improper maintenance. We consulted with Ms. ****** within days of our findings and never received a response thereafter as to how she wished to proceed with repairs, if any. Having made numerous attempts to contact Ms. ****** to no avail, we never heard back from her. In the meantime, Ms. ******** vehicle had remained in our service department, parked and secured.
  
  On August 16th at approximately 1:45 pm ******* ******** ******* arrived at our dealership at the request of the financial institution to pick up Ms. ******** vehicle as an involuntary repo due to Ms. ********* failure to fulfill her contract agreement with the financial institution. For your convenience, we have enclosed a copy of the Order to Voluntary Repossession.”
  
  Sincerely,
  
  ****** ********
  General Manager
  
  

• Initial Complaint

  10/16/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased car 7/24/22 drive for three months notice the car wasn’t driving right took it back to see what was wrong assures me nothing was wrong a deer hit me so it had to get some body repair nothing to do with the collision repair company said when they drove it the transmission was acting funny so I called them and told them now it’s been a year and the owner talked to me very unprofessional and told me cars are like people we all die and told me he couldn’t help me before I reacted I took it to a shop and the transmission is bad in the car they want help me get it fixed I’m a single mother paying almost 40000 for a car with a bad transmission and I just want them to fix the car or give me another car so I decided to seek help because I’ve gotten no where with them they keep giving me the run around

  

  Business response

  10/21/2022

  ****** ******** ********** ** ****** **** **** **** **** ****** * ****** **** * ******** * ***** *** ************ * *** ************
  
  
  
  October 21, 2022
  
  RE:                 ****** ******* **** **           ********
  
  To Whom It May Concern:
  
  Jeremy Franklin Mitsubishi is in receipt of Ms. ****** ******* complaint.
  
  Ms. ******* purchased said vehicle on July 24, 2021. At the time of purchase, the vehicle had 64,646 miles on it as is.
  
  On July 5th, 2022, Ms. ******* brought her vehicle in to us and said she had hit a deer and had severe damage in the thousands of dollars done to her vehicle.
  
  We tried to accommodate Ms. ******* as best we could, all the while Ms. ******* was extremely upset because we would not fix her vehicle, as she thought we should at our expense.
  
  Ms. ******* current mileage at the time of inspection was 98,146 miles. Ms. ******* had put 33,500 miles on this vehicle in (1) one years’ period. Considering the collision damage and repairs, it is difficult to accurately access the cause of damage to the vehicle.
  
  Ms. ******* has spoken to our Service Manager, Finance Manager and the General Manager, (myself) insisting that we pay for the repairs and damage to her vehicle. We all explained to her kindly and politely, there was nothing really we could do as far as a free service/cost for the repairs as it would have to be out of pocket at her expense, which she felt was not her responsibility.
  
  We wish Ms. ******* the best in her endeavors with the repairs to her vehicle.
  
  Sincerely.
  
  ****** ********
  General Manager
  
  

  Customer response

  10/21/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  ****** *******

• Initial Complaint

  09/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a used car from them had delievered to my house within five minutes it started over heating had them tow it back to dealership they didn’t bleed the radiator hose after replacing the water pump fast forward two weeks whelk bearings and ball joints are bad covered under 30 day 3000 mile warranty was fixed but not after techs argues with me a about it brakes were done as well got car back brake pads fell off front driver side after improper installation now I’m dealing with needing four new tires that a AAA mechanic said the improper wearing was due to issues with wheel bearings getting no help from dealership

  

  Business response

  10/01/2022

  September 30, 2022                                       
  
  RE:                 ***** ******** **** **           ********
  
  To Whom It May Concern:
  
  Jeremy Franklin Mitsubishi is in receipt of Ms. ***** ********’s complaint.
  
  We sincerely apologize for any unfortunate circumstances or inconveniences Ms. ******** may have experienced. We, as a dealership always want to have satisfied customers, thus did complete and made all repairs necessary without any expense to Ms. ********.
  
  Since Ms. ********’s purchase, her vehicle has acquired an excess amount of mileage and
  as a result, surpassed the warranty period.  
  
  Should there be any further assistance required by Ms. ********, we will be happy to accommodate her.
  
  Sincerely,
  
  
  ****** ********
  General Manager
  
  

• Initial Complaint

  06/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am submitting this complain on behalf of ******* *****, who owns the vehicle. I assisted in paying for the repairs by providing $1800.00 Date of Transaction: June 8, 2022 Amount Paid: $1929.24 Business: Jeremy Franklin Mitsubishi What Business Was Committed To Provide: Repair of Air Conditioning Nature of Dispute: Destroyed engine as result of repair job Whether Business Tried To Resolve Issue: Jeremy Franklin Mitsubishi will repair issue, but only at the cost of thousands of dollars in addition to the original failed repair. Tracking Number: Invoice Attached

  

  Business response

  07/02/2022

  JEREMY FRANKLIN MITSUBISHI OF KANSAS CITY
  **** **** **** ****** * ****** **** * ******** * ***** *** ************ * *** ************
  July 1, 2022                                        SEND 7.1.22 VIA EMAIL.
  ***                 ******* ***** **** **           ********
  
  To Whom It May Concern:
  
  Jeremy Franklin Mitsubishi is in receipt of Ms. ******* *****’s complaint.
  
  In short, our finding on Ms. ******* vehicle was low compression, 35 PSI on # 1 and # 4 cylinders. We believe the head gasket was blown and coolant was entering the combustion chamber causing the smoke that was reported pouring out of the engine compartment. We speculate that this is a result of the engine overheating when Ms. ***** continue to drive down the highway while recording the engine light being on.
  
  In hindsight, the head gasket damage may have been averted if Ms. ***** pulled over shortly after the check engine light came on. The issue of overheating looks to have developed from depleting cooling in the radiator. Evidence of coolant venting from a defective radiator cap was found on the underside of the hood. This led to low and depleting coolant which increased the overheating issue and finally led to the head gasket failure.
  
  We offered three options to Ms. ***** and her boyfriend.
  
  Head Gasket, 2. Used Engine, 3. New Engine. We recommended to start with the head gasket repair and informed Ms. ***** and her boyfriend if further work would be needed once the head gasket was removed and sent to a machine shop for further inspection.
  
  When this solution was unacceptable, Ms. ***** boyfriend filed the BBB complaint. A meeting between Ms. *****, her boyfriend, ***** ******, Service Manager, and myself occurred to discuss options at which point, Ms. ***** stated she understood the situation and retracted her placing fault on Jeremy Franklin Mitsubishi. Asking for help, Ms. ***** stated she had three  children and no money to pay for our services. Understanding the situation Ms. ***** was in, I offered to pay for the labor out of my pocket to install a used engine, approximately $2,000.00 if Ms. ***** paid for the parts. Ms. ***** asked if she could ponder my offer for a couple of days. In kindness, I offered Ms. ***** a loaner to help ease her automotive needs. Several days later, Ms. ***** returned our loaner and cleaned out her belongings from her personal vehicle and said she had not yet made any decisions.
  
  Ten days later, Ms. ******* vehicle is still sitting in our service department, and we have had no response from her as what to do.
  
  Sincerely,
  
  
  ****** ********
  General Manager

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩