Business ProfileforKansas City Star

The Kansas City Star newspaper is the issue. When we renewed the subscription we indicated this was for a 97 year old who did not want or was able to use the internet. We were told there was no option to discount the premium as the online edition was mandatory. I don't actually remember exact amount but around $100 a year. We had to pay $565 for the one year renewal. TOTALLY unfair to require something not wanted and which cost the newspaper $0 to provide. On April 8 the delivery person indicated the paper delivery was no longer available. When I called about a refund I was told they have a NO REFUND policy. I never saw this anywhere and cannot believe this is acceptable. The agent I spoke with assured me they now have a carrier in the area and the paper could be delivered. MY COMPLAINT is the following. 1. Charging for a service that is not needed or available for the customer 2. NOT refunding in the event of cancellation. At 97 one could expect a life event could cause a need for cancellation. That being as it may, a refund should be available to everyone wanting to cancel When I contacted the paper and cancelled, I expected a refund of the remaining 4 months subscription