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Find a Location

Ferrellgas has 384 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforFerrellgas

    Propane
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    Ferrell Gas has more than 800 retail outlets serving approximately 1 million Customers in all 50 states and Puerto Rico.
    See all additional business information

    At-a-glance

    Customer Reviews

    1.07/5stars

    Average of 127 Customer Reviews

    Customer Complaints

    312 complaints closed in last 3 years

    114 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Ferrellgas has 384 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      1775 NE Chouteau Trfwy, Kansas City, MO 64120
      BBB File Opened:
      8/1/2005
      Years in Business:
      85
      Business Started:
      1/1/1939
      Business Started Locally:
      1/1/1939
      Date of New Ownership:
      1/1/1994
      Alternate Business Name
      • Ferrellgas, LP
      • Blue Rhino
      Business Management
      • Cathy Korte, Paralegal
      • Tamria Zertuche, President/CEO
      Contact Information

      Customer Contact

      • Cathy Korte, Paralegal
      • Tamria Zertuche, President/CEO
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      312 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/03/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I purchased a house in 2021 that had a propane tank for fuel. There are no distinctive markings or serial numbers on the tank. I called Ferrellgas prior to filling the tank to determine if they owned and filled the tank, they declined having any record of my residence in their system. I have never in 3 years received any communication or billing for a leased propane tank from Ferrellgas. I had another provider fill my tank in 2023. On Wednesday May 29, 2024 I have video proof of a Ferrellgas employee driving up and stealing my propane tank without any knock on the door, or attempt to notify me, the homeowner of any reason to steal my tank. There was no notice left or anything. All attempts at phone calls to Ferrellgas have been unanswered and there is no one at the local office to talk to. I will be taking this to civil court to be refunded the amount of my stolen propane and tank.
      Read More

      Customer Reviews

      127 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Neil C

      1 star

      06/24/2024

      I was in the Negaunee Michigan office on 41 dealing with the Indian lady at the front desk whom I have had problems with in the past. State of Michigan helps to pay for my gas because I am on a limited income, but they sent me a bill for over 700 dollars. Since I've never in my life had a late payment, and I only make 960 a month so you can understand why that caused some concern. While discussing this with her, she was rude, so I lost patience and told her to F off, which I shouldnt have done, but she told ME to f off which is the problem. I told customer service about it and they said they would handle it internally, so I reminded them that this is the age of the internet and will not only be leaving reviews, but that I have a YouTube channel and would be posting it there. I said that I would go take her picture, and a picture of the building which I will be using as a thumbnail. Customer service assured me that they would handle the situation, so I backed off a little and said that I would hold her photograph in my files and will check to see if she's fired and if not, then, I would post her photograph. We shall see.

      Local BBB

      BBB of Midwest Plains

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