Complaints

This profile includes complaints for Voepel Property Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Voepel Property Management, Inc.

  4600 Martha Truman Rd Grandview, MO 64030-1197

• 

  Voepel Property Management, Inc.

  406 W 75th St Ste A Kansas City, MO 64114-1533

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this organization to manage my rental properties for a few years. They did a great job at the beginning, and then their service to my tenants and myself declined drastically. Ultimately, I had to make the decision to take the management back of these properties due to the amount of issues. The main issue now, is they hold the deposits for my tenants, and have not yet released them back to me. We are coming up on almost five months, and after countless requests, the only response I get is they are having accounting issues and are working to figure it out. I'm at a complete loss of next steps outside of seeking legal counsel. I'm trying to hold that as a last resort but think I'm almost there. Any help would be appreciated. Their lack of responsiveness has put me out of compliance with landlord/tenant laws as I own/manage properties and do not have their deposit in my control. If/when a tenant leaves, I won't be able to return their deposit in accordance with Missouri law.

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed the lease before seeing the house in person. When we got in the house, it literally smelled like sewage. We found the basement as the source of the smell. The sight of the basement was unbelievable. There was a pile of sewage waste where you can spot dried feces. Also, there was a white bag filled with stinky sewage waste. This was our first day in the house. They literally did not do anything to prepare the house for us. This was our first day. I called the management company The management was responsive, and cleaned the waste. They also washed the basement with pressurized water, which I was paying for. We had little improvement, but the basement continued to smell like sewage. We complained again and this time they said sewage pipes were broken. It took many months to fix the pipes and during this time we had to live in a smelly house. But our problems did not end there. Two weeks ago, someone dug trenches in the yard to connect our sewage line to the city line. During the digging process, our house got infested with ants, which invaded the house from the pipe openings in the sinks of the kitchen and bathroom. Because they did not press the soil, one part of the yard sank into large hole while I was walking. I almost broke my leg. When we talked to the ****** *********t and they said they have no information about this and they did not contract anybody to dig the yard. However, the contracted company (Falcon Foundations) told me Voepel hired them and gave me the work order number which is ******** Now the Voepel ignores my maintenance request giving the reason that they did not order the digging work. All these issues show that we rented a house that was not ready to be inhabited. It is acceptable to have such issues arise spontaneously; however, in our case, these issues were existing prior to our lease. Due to all these issues, we want to break our lease early without penalty. However, Voepel ignores our call to break the lease.

  Business Response

  Date: 07/31/2023

  Hello *****,
  
  
  We sincerely apologize for the maintenance issues during your stay. I confirmed with my maintenance team and all the repairs have been addressed. The most recent replacement of the clay drain line to the city was handled by a vendor right away. Unfortunately, as you are aware, they had to dig the ground. When the additional dirt was added we needed to allow some time for it to settle so we could level it later. This is why it looked more like a mound and not leveled out yet. Nevertheless, we are truly sorry about your experience. 
  
  Thank you for working with ****** in regards to your smooth move out and congratulations on buying a house! We wish you all the best in your new home.
  
  Thank you for bringing these matters to our attention and please know that we are continually striving to enhance our resident's experience at the properties that we manage.
  
  
  *****

  Customer Answer

  Date: 07/31/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* **** ****** ******** ******* * **** ******** *** ******** **** ** *** ******** ** ********* ** ********* ** ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in a property they manage. They fail to complete the repairs of the rental house we live in. We are charged $1400 a basement we can not use because the downstairs is not complete like they said it was going to be.

  Business Response

  Date: 11/29/2022

  Good morning,

  We are working with the vendor that has invoiced for the complaint and work stated as completed. Per the photos shared by the tenant this hasn't been completed. We are trying to get this taken care as soon as possible. 

  Customer Answer

  Date: 12/05/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  Complaint: ********
  I am rejecting this response because: The property at **** ** **** street is I still not complete. The flooring, the hook up to the sink and toilet are not done and the drywall is still not finished.
  
  Regards,
  ******* ********

  Business Response

  Date: 12/05/2022

  The tenant is angry. Understandable. Unfortunately she is being unreasonable at as try to make a wrong right. We are working with the contractors to get this work done sooner than later. We are also at the will of the contractors time, supplies and availability to get the work done. This is already scheduled with our vendor for work to be completed in the next 14 days. 

• Initial Complaint

  Date:10/20/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing a balance from my former property manager Voepel Property Management of $8,668 which they are claiming I still owe. They did not follow through on several promises pertaining to this charge, were neglectful in their duties, and displayed complete lack of communication over the better half of this year. Early this year, they made me an offer (of which I have paid over half) to renovate ("make ready") a new rental home that would then be marketable for $1450/mo rent. I agreed to them moving forward based on their recommendation. However, after several weeks their project manager left the company and work was delayed. They then hired a new project manager who took over after even further delays. During this time they assigned me to a new portfolio manager ****** ***** who was evidently incompetent at her job (Voepel acknowledges this as she has since been fired) and would not respond to emails, texts, or voicemails for days (even over a week) at a time. When I was able to finally speak with her she told me that part of the quote to build out a closet downstairs was unnecessary, yet I was still being left with the bill and penalized for more wasted time, loss of tenancy, rental income, etc. The property (purchased in January) still has no renter and has been broken into and vandalized due to complete neglect from Voepel and the fact that the portfolio manager was fired about a month ago with no one to take over. My new PM quoted me an additional $2600 for repairs and $150 for each new lock since Voepel refused to turn over keys. This has caused me several months of vacancy expenses and loss of rental income which are all caused by Voepel's poor business practices yet they are still expecting me to pay 100% of the bill. Secondly, another property they were managing had a tenant who quit paying rent due to their poor management, was evicted, and subsequently set fire to the house which I am now financially responsible. This was at the end of June.

• Initial Complaint

  Date:09/29/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently moved to this unit **** ******* *** ******** ** ***** on Sep 26, and it's been 2 two days. And there is a foul odor in the whole townhome and my wife and I have been getting sick and vomited once because of the nasty and dirtiness this place is in the kitchen. This place was never cleaned or inspected before renting it out to me. The kitchen in this place is really nasty and dirty. There was a dog poop smudge on the fridge and then a foul odor was coming from the kitchen after checking the kitchen flooring and removing the wooden plank on the side there was a nasty dog bowl, trash, and dog poop - it has not been cleaned. This is definitely a health concern and needs to be inspected and cleaned. My wife is getting sick and not feeling well. The management company is Voepel Property Management | *** ** **** *** ***** * * ****** ***** ** *****. I have so many pictures I took of the place and can send it in. Please see a few pictures attached.

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am moving into a Voepel property this weekend. I have been given quite the substantial runaround from the very beginning. As soon as an agreement was in place, the quality of customer service took a massive decline. This particular property required some significant repairs which were not completed by 8/31 as agreed upon. My lease began on 9/16 giving them 2.5 more weeks to finalize the repairs. I am now a paying tenant who still does not have running water in the kitchen which is considered to be an uninhabitable circumstance. Every time I have called the office about the status of the repairs, I am given dismissive answers that the repairs are completed only to go over to the property to find out they aren't. Getting a hold of someone at the office is hard enough, they do not return phone calls and when you finally reach someone, you are given an answer just to give an answer to get you off the phone. Their maintenance crew has changed the locks due to their own negligence with keys and I have been locked out, my personal belongings have been wrongfully removed and damaged. I am consistently dismissed, lied to, and Voepel shows zero urgency to communicate with me about the status of the running water on this property. After threatening to leave a bad review, their supervisor offered to me that she would compensate me for a cleaning service I had to hire because of the state the apartment was left in, and after agreeing to it, she now refuses to contact me about that or the state of the repairs. I have abided by all of their requirements and have been quite flexible, all things considered. I would like proper communication from Voepel on the status of this major repair and to be adequately compensated for the immense frustration, stress, time, energy and hours spent attempting to get all of this rectified. I should not be made to pay rent at a property that is not ready to be moved into, especially considering it falls under uninhabitable circumstances.

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a lease with Voepel Property Management on 08/17/2022. When signing the lease I let ******** ******** know I had broken windows I wanted fixed and she gave me the maintenance email and ******** said those would be fixed. My father was with me and can verify this conversation. After some communication Voepel had reached out to ***** ** ***** to fix my windows but for some reason I received an email yesterday stating they will not fix the windows because I signed the lease and get the property as is - This is in direct violation to Tenant Rights and Landlord Responsibilities. On top of having three broken windows, the other windows installed are outdated and allow for air to seep through. If you walk from downstairs to upstairs you will feel a 10 degree change in temperature - thus effecting my electric bill (Tenants Rights violation). I have lived in their property for 35 days as of 09/21/2022 and I have not had a functioning stove the entire time and after speaking with ****** yesterday, they are currently not going to compensate me for this - Once again, the stove not working (Tenant Right violation), not compensating me for this happening (Tenant Right violation).

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a rental application to Voepel Prop Mgt for a rental at **** ** **** *** **** ******** ** ***** that was listed on Zillow for $2,200. I was informed later that day by Voepel - Thank you for your interest in our property at **** ** **** **. The listing for that home did not reflect the correct rental amount as this was a system error. This home is to be leased at $2,800/month. I immediately requested that the company rescind my application and cancel the $55 app fee. At that time, the $55 charge was pending so it could have been canceled if they would have acted. So, the app fee has now hit my account for something that I never would have been interested in if the correct rental fee was listed. I have no interest in any of their other properties so I want my app fee returned. I actually feel a bit of a possible scam here. I think they had so much interest in the property at the $2,200 price that they decided to up it to $2,800. I find it hard to believe that they would have made this mistake - the most important part of any property listing. ****** ******** *** *** ****

  Business Response

  Date: 08/08/2022

  The application fee has been returned. 

  Customer Answer

  Date: 08/09/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I have been issued a full credit that I requested.
  
  Thanks,
  ****** ********

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I moved in to this home managed by Voepel on July 1st. The home was in terrible condition and we had zero opportunities to view the home as Voepel knew it wasn't up to standards and kept promising showings and then they would cancel each day. This happened at least 4-5 times. Once we arrived we opened several maintenance requests and called and left voicemails. I have never been called back by the management and I doubt they ever will. I call them all day long and they never pickup or respond. Some of the maintenance items have been addressed but many have not. I have requested a time line as well as credits for the issues and I have been outright ignored by Voepel. I don't plan on paying rent until someone does their job.

  Business Response

  Date: 08/02/2022

  We have worked with this resident to resolve this issue and they let us know they are closing the complaint. 

  Customer Answer

  Date: 08/02/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because: I did not say this whatsoever, I said that if they do their job by last monday and call me back with my rent credit I would be happy to close the complaint and move on. They still have never returned my calls or voicemails since my complaint has been filed and they dodge my calls whenever they can.

  I had requested a credit due to the overwhelming issues at the home and they gave me 100$ which didnt even begin to cover the 20 lawn bags of debris i spent hours filling with garbage, sticks, leaves, etc from over a year of mismanagement and neglect at the property.

  When I arrived there was sewage smell in the baseed in dirt and grime, The bathroom spout was broken and leaking. The garage is nasty with damage and feet of paint falling and peeling on the ceiling, spider webs and spiders everywhere that they had to come spray, there is an ant problem as well. The AC outside was plugged full of dirt and debris until I cleaned it myself to make the AC work properly. Plus a multitude of other issues.

  They have to their credit fixed roughly half of my requests but its been a month already and all I was requesting is a rent credit to assist with the work I have performed and the inconvenience of this whole ordeal. This is by far the worst home I have ever moved into. They also promise over and over they will call me back and they have yet to do so.

  They have let me know alot of these things are on the schedule to be fixed but they are neglecting the fact my wife and I have lived with these issues for over a month and have been lied to about the home from the beginning, they kept leading us on about showings for the house to just cancel that day and say the home wasnt ready to be viewed. We didnt even get to see the home until move-in day because of them doing this 5 or so times.

  They knew the property had issues but pawned it off on us as they knew we were out of state and could do it. They knew about the health hazards and risks and dont seem to care we have to live here during there 1-2 month repairs and work on the home and they dont think we  deserve anything since they are "fixing it" even though the home should have never been in this state with renters occupying it. 

  
  Regards,
  
  **** ******

  Business Response

  Date: 08/23/2022

  The tenants have received a rent credit for the maintenance inconveniences, and all work orders and requests have been accommodated and completed by our team. The BBB complaint should be closed. 

  Customer Answer

  Date: 08/23/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** ******