Reviews
36 Customer Reviews
Review from Deanne W
1 star02/25/2025
You can not get a hold of these people. There was alot of communication at the beginning of this project but once the panels were installed in November and never another word about turning them on. In first part January I called and left messages because they don't answer their phone. I sent emails with no response until I told them I was tired of being ignored and filing a complaint with BBB. That's when I was informed (January 17th) that my system was ready to turn on on December 10th. I was told I would not have to make a payment on the panels for at least 2 months so the panels had time to work and my payment for panels and my electric bill would not hit in same month. Here we are coming up to March i have a regular electric bill plus my solar bill and they refuse to pay. Wish I done my research better because this is NOT the company you want to do business with. Now I'm just hoping these panels will eventually pay for themselves we will see in April.
Ecovole Solar Response
03/04/2025
Hello Ms. Deanne Warden. We would love to understand why you left a review of 1-star. As it looks, your project was passed through final inspection a few weeks ago. We would surely value your input / insight [email protected] or [email protected]. Thank you!Review from Steven J
5 stars01/22/2025
Overall, our experience was good. There were a few hiccups, but that's construction. Ecovole made everything right in the end and we're extremely pleased with our experience. I'm reading a lot of 5 star and 1 star reviews, which doesn't seem fair for what they have to do to take this project to completion. We had a few calls that were missed, however, we always received a response from the support email. Just throwing that out there.Review from Mary J L
1 star12/31/2024
My solar panels have been sitting outside on the street in front of my house for a month. Installation date was set for December 3, but no one showed up. I’ve tried to contact the company by email and calling but no one has answered me. I’m ready to give them back before someone hits them driving by.Review from Eric B
1 star11/13/2024
They don’t call back to service their products. I bought a 40,000 dollar solar system from them. It’s. Impossible to reach them by phone and my emails seem to go into the Abyss. I wouldn’t buy from again.Review from Brian H
1 star11/10/2024
Service is terrible. We had the system set up and was not able to see the information on production from the panels. We had hard wired internet to where the solar panel box was. They did send someone out to look at system and told us we needed a cellular kit. Took the neps system and we can’t get a hold of anyone to help us out. I’ve called and emailed for two weeks with no response. I would leave no stars but 1 is the minimum.Review from ROBERT S
1 star10/18/2024
i would not recommend this company for solar. i had some panels before then they installed some more now they are not working either and trying to get a hold of them is useless they dont answer are return your phone calls eitherReview from Loretta H
1 star10/16/2024
I was asked to give the company feedback and this was my feedback: Maybe the solar company itself is good, but the outsourcing needs to be REALLY reevaluated. I have contracted many companies over the years for things as large as home additions to gutter guards and I have never had all the issues i had with your company and the outsourcing you do. I spent month begging to get things done i was promised! It was too stressful and disappointing. I was ignored by many via text and voicemails, very unprofessional. We started the solar journey, the First part of july and everything promised wasn't finished until mid October...unacceptable.Review from Russell B
1 star10/11/2024
So on the 29th of August my solar system stopped working. After 4 days of trying to contact someone I findly got a call back. We ran a test on the inverter and he determined the inverter was the problem. The system has only been installed foe 30 months and has a 25 year warranty on parts. I paid almost $60,000.00 for this system and it's not working. I have called sent text messages several times and no one calls back. In 16 days my system will have been down for 2 months and I've used up almost all my surplus I need for the winter. Ecovole sold me the system and is responsible for the warranty. I cannot afford to pay the monthly loan and a full electric bill every month. It was over 6 weeks ago that I've heard from him and I can't get a return call. All I want is someone to call me so I can find out what is a time frame to get my system fixed. If I don't hear anything from someone by next week I'm going to contact the BBB or a lawyer. Just have someone call me. Russell BjorkReview from Sue D
1 star09/30/2024
My roof is leaking where the panels were installed. I’ve tried to reach Ecovole to have it fixed, but I get no replies!Review from jerry b
1 star09/20/2024
I was told I got upgraded on my panels due to crew not reading the prints correctly...i have sky lights so all the panel couldn't fit on sun facing roof. the upgrade would compensate for loss of sunlight. I was told I wouldn't have an electric bill. I have paid over $130 per month for the last 4 months....plus my loan for the panels. The inefficient panels is costing me more per month than before the solar panels. I have called the service line multiple times, leave a message, they never call back.Ecovole Solar Response
09/23/2024
Hello Jerry, It looks like we received a 1-star review from you. We have attempted to call your number, however, it went straight to voicemail after multiple attempts. Please feel free to email us a time to connect so we can better understand your concerns. We look forward to hearing from you. Thank you.
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