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Business Profile

Theater Stage Play Houses

Quality Hill Playhouse

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Theater Stage Play Houses.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/30/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased three season tickets for the 2022 season for $246. The final show in the season was cancelled (without notice). No information about refunds was provided on the website. I was not contacted by any means (email, letter, phone, etc). I have left at least 3 messages on their voicemail and have not received a reply. I am out $60.

    Business Response

    Date: 09/06/2022

    Hi *******,

     

    I received notice from the Better Business Bureau of Kansas City regarding your complaint about not receiving notification of the cancellation of **** *******. I do sincerely apologize for us not reaching you. Although we tried our best to make sure everyone was contacted by email and phones calls, we obviously missed connecting with you. My records show that we tried calling in mid-July, however the notes for your call are noted “wrong number”. This is obviously an error on our part as I just left you a voicemail calling that number. We sent out an email to everyone on July 5th and I’ve copied that below so you can see the explanation for the cancellation.

     

    I’ll issue you a refund check today for your three tickets you had purchased for the show. If you need to reach me please don’t hesitate to use my direct lines listed below.

     

    Sincerely,

     

    **** **** | Executive Administrative Director

    *** * **** ******* ****** ***** ** ***** *****************************
    ******* **** ********** ************

     

    ****** ****** ***** ************ ****** **** ****** ***** ************

     

    Dear Patron,

     

    Quality Hill Playhouse has made the difficult decision to cancel our upcoming show, **** *******. While we are thrilled to be back creating live theatrical performances since the start of the COVID-19 Pandemic, our audience numbers, our actors health and safety and our ability to provide the Quality Hill Playhouse experience, that we have built our theater on, have all been limited by the ongoing impacts of the pandemic. We know this is very disappointing to our patrons, as it is to our staff at Quality Hill Playhouse.

    We are hopeful that by canceling the final performance in our 2022 Season, it will allow time to make valuable improvements to our facility, including our air conditioning and ventilation system. We are looking to the future and to coming back strong, beginning with Cocktails at the Q in early September followed by our 2022-2023 season.

    Cancellation of **** ******* allows you to choose one of the following options for your ticket cancellation:

    Taxable Donation to Quality Hill Playhouse
    Credit to your Account (in the form of a Gift Card that will never expire)
    Standard Ticket Refund
    We ask that you please respond directly to this email with your cancellation choice, so that we can process your request in a timely fashion.  You may also call us at ************ to discuss options.  


    We appreciate your understanding and dedication during these tough times and look forward to seeing you soon at Quality Hill Playhouse. Please be on the lookout for information about Cocktails at the Q and Season Tickets, coming soon to a mailbox near you!

     
    All our best,

    Quality Hill Staff

Quality Hill Playhouse is NOT a BBB Accredited Business.

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